Aurora R16, games keep crashing after a while

I'm having the same issue. I will play MW3 for about an hour; then it will crash on the desktop. It is so frustrating. 

I am having the same issues, new R16 purchased around Dec 2023. 14900KF with 4080. I am quite confident the issue is AWCC, 99.9% sure. On March 4th my PC automatically updated AWCC, and since then my computer has been completely unstable. Games, applications, will all randomly crash, I also can't remember the last time I had so many BSODS, probably early 2000s.

I am rather certain Dell broke our marchines and you cant roll back AWCC that I found. I have spent a several weeks since the 4th, and minimum of 100 plus hours trying to figure this out, and I found a post yesterday where someone said they had to turn off intel speedstep and intel speedshift technology. This did stabalize my machine, but the cost was unnacceptable. This completely shuts off Overclocking, and when I ran CPUZ my bench went from 15000+ to just over 8000+ which I beleive is lower than my 9900K that I replaced is.

I have reinstalled windows completely, 6 times at this point. This needs to be fixed by dell. 

If I am taking a guess, I am thinking AWCC is trying to OC the processor and it becomes unstable.

In my opinion, AWCC has been a problem child for the past few years. Dell really needs to develop some better software than AWCC.

Has their been any solutions from this yet? I can only get this issue to stop by disabling speedstep and speed shift. This solution is not satisfactory as the performance hit is quite large. How has everyone proceeded from this?? 

@Vanadiel​ definitely something like this..

on mine on any profile balanced performance comfort .

non of them run at intel stock speeds.

on my 14900k it always puts the e-cores to 45x when stock is 44x.

when i change this i do get more stability but still crash now and again (more times its because its applied the profile again and changed back to 45x)

so flipping annoying. Wish we could just uninstall it and keep the fan speed control.

first and last time buying a pre built. I got mine at half price basically same price as a 4090 alone or i would recommend diy

Its am pretty sure its due to overclock.

on any profile on my 14900k

the e cores are over clocked to 45x 

default intel settings are 44x

this overclock along with bad fan curves.

help crash my games.

if you use intel overclocking tools and try to use intel recommended settings you will not crash (or well i havent as much)

When i do crash its because dell software has overclocked it again.

dose it randomly not always on restart

@DELL-Chris M​ 

can you ask the team to set the chip to not overclock the E-Cores.

any profile is overclocking the e-cores (well it is on my 14900k) 

there is a deep issue here id prefer if we could just get a utility that runs at intel stock settings.

(as cpus have been valited by intel to run okay)

and then just command center to let us change colours and fan speeds.

Overclocking dose not seem a good idea since the cooler is tiny for the wattage output of the higer end CPUs like a 14900k

@Killa-V-91​ I’m running the 14900kf, how do you disable the Alienware overclocks in favor of the intel solution? Seems to just enable overclocking by default when I turn speed step ect back on 

Use intel xtream tuning.

set the profile inside the bios overcloking to default, (if you have alien command center set profile to balanced or custom)

then just open the intel all and go to profiles clcik show values and apply.

before you click apply you can go into the tuning page and see what vales its changed..

you will see it atuchully makes alot of things to “default” and dells profiles are all “overclocks” (using higher numbers)

the maine one i noticed was the e-cores are all overclocked by .1 ghtz

@Killa-V-91​ thank you very much for this solution, works like a charm. I let Intel Auto tune and then backed it down a smidge manually as even the auto suggestion would still cause stuff to crash. Hopefully Dell can get their stuff together, highly disappointing for a $4500 rig. If I didn’t get such a steep discount from my employer, I would have went another route. 

@Killa-V-91 I've never used the xtreme tuning utility I'm trying to apply the default profile but having some issues with it (see screenshot). Am I missing a setting for this to work?

@m-vogler​    Current/EDP Limit Throttling @ 1% CPU utilization is just sad.

@ProfessorW00d​ what could be the issue? I just ran the Intel Diagnostics Tool and all tests passed. Dell support has been no help so far and they insist it's a software issue on my side.

@m-vogler​   if you are referring to the crashing issue, from the posts upthread it looks like you can use XTU, go to Advanced Tuning tab, and set your e-cores to 44X, then save that profile. I do not have an R16, so I am getting this information from this and other threads covering the same crashing issue.

@ProfessorW00d​ I changed the settings and it seems to run more stable. The performance is just abysmal.
While running 1000 integration tests in Visual Studio the CPU Utilization is always below 5% and Current/EDP Limit Throttling constantly on. 

Edit: I opened a new discussion for my problem https://www.dell.com/community/en/conversations/alienware-desktops/aurora-r16-constantly-crashing-poor-cpu-performance/6614e2870430a86d2842a3d1