WD19S Docking Station Audio Cutoff

I'm also having this problem with a WD19S dock, Latitude 7430 and different Logitech usb headsets.  Works fine connectected directly to the laptop.

I have the same issue.

Nearly a year with no solution, latest firmware didn't do anything. Have had a ticket opened with Dell throughout this period and no fixes. Has anyone tried testing the docking station on a non Dell laptop and have any results to share?

Latitude 7640, Dell Pro Stereo Headset UC350, latest firmware everywhere, Windows 11 with all updates, same issue.

An interesting thing that I noticed. I have a cracking issue when the headphones are plugged into the docking station, but it isn't disconnecting. However, when I plug a simple USB3 hub into the docking station and connect my headphones to it, the cracking sound disappears, however the disconnection issues start to occur.

I have the same issue with my USB Jabra headset. The issue appears only when headset is connected to USB of docking station. If I connect it directly to the laptop, everything works properly.

I tried with different headset as well, but the issue is the same.

The problem has appeared for the first time after a dell update, around three weeks ago.

Same issue here. All updates installed.

Wow.  A year plus and no fix to this for one of the most expensive port replicators in the industry.  Same here on multiple units with Dell Latitudes, both the WD19S and Thunderbolt.  Following....

The solution presented is not a viable or permanent solution; this issue is occurring not only on WD19S, but on WD22TB4 docks as well. In our case, we have a number of outliers that have this occur randomly, and we've narrowed it down to the dock each and every time.

If you power cycle the dock, the audio comes back normal and there are no issues again for an X amount of time. The headsets we use are the Steelseries Arctis 1 with wireless USB-C dongles typically plugged straight into the dock.

I have the same problem with the WD19S and we use the Logitech H390 headset. I have opened a ticket with DELL Pro Support. At the moment the ticket has been escalated to the technical resolution expert. He was able to reproduce the problem. I am waiting for a solution.

@robifuze​ I'm going to try to reproduce all this and then try this and update here.

@robifuze​ I'm going to test this also. Took me a while to find this, here's where I found this setting:

WINDOWS SETTINGS > DEVICES > SOUND SETTINGS (right column) > SOUND CONTROL PANEL (right column) > select headset/speaker device > PROPERTIES > ADVANCED tab

I've had the defect happen twice since applying the current firmware update.

@jay_jay_jay​ Sorry for the poor instructions 😅

@robifuze​ thanks, that is the only effective workaround. I understand that the degrading resampling takes place underneath, but that's better than that anyway.

...and shame on you DELL! You've now got a hint where the cause may lay in.