WD19S Docking Station Audio Cutoff

Here are a few things you can try to troubleshoot the issue:

1. Check the audio settings: Make sure that the audio settings on your computer are configured to use the docking station as the default audio output device. You can do this by going to the Sound settings in Windows and selecting the docking station as the default device.

2. Update the firmware: Check if there are any firmware updates available for your docking station and update it if necessary. You can find the latest firmware updates on Dell's website.

3. Try a different headset: Try using a different headset to see if the issue persists. This will help determine if the issue is with your current headset or the docking station.

4. Check the cable connections: Ensure that all the cable connections between the docking station and your computer are securely plugged in. A loose connection can cause audio issues.

We are experiencing the same issue. We are rolling out Latitude 7530 with WD19S docks. We have already updated firmware on the dock, all fully patched win10 enterprise.

Initially noticed on Teams calls after about 15 mins would cut out then had to reconnect to dock usb. tried front and back. 

This issue is on a number of machines with identical hardware and also using the Logitech USB H540. 

In a way, glad we are not the only ones having this issue. 

Yup, sounds very similar to the issues we are running into. We will always have to replug the headset into the dock in order to get our audio back. We even tried other logitech headsets and they all have the same audio cutout issue. Were you able to try connecting it directly to your laptop and see if you still run into the same issue? Only asking because if it works fine with the direct connection, then it's very likely there is some kind of compatibility issue with the headset and the docking station. Also, if you don't mind sharing, could you please show me the other posts of machines running into similar issues? Thank you

plugging into laptop usb port directly works perfectly. the issue is definitely in the docking station.

At first I thought my 2x 4k monitors (DP connections)  were exhausting the docking station, however I have 3 other same hardware setups with 1080 monitors and they are experiencing same cutouts.

we have another 20 laptops combos to roll out, and we are slowing down this rollout due to this issue. and another 50 laptops/docks to be ordered and provisioned, but so far its a non starter. should have stuck with lenovos, lol.

We are experiencing the exact same issue. Have to unplug and replug just to fix sound. Have reproduced with two different types of USB headsets. Everything is already fully updated. Definitely an issue with the WD19S dock itself. Hopefully Dell recognizes the issue.

Hello,

 I have same issue. Laptop: Dell Latitude 7420. USB Headset:Poly-C5220.

I upgreded firmware of Docking, Headset and Laptop Bios. 

I've opened up a ticket with the Dell support team and so far they have told me that this is an issue with the headset and not the docking station which doesn't make sense to me. I'll continue to escalate this issue with them and see if they can have a solution for all of us.

Hi, I checked my Headset with Dell D6000 docking station. It works. but not with WD19S docking station.

 i have a ticket open with Dell as well, after some repeated back and forth, the tech has escalated to engineers and "The Engineering team is working on a firmware update for the dock. We will reach out to you once we receive any update from the team. "

Once I have any updates, I will post here.

I do strongly recommend to everyone having this issue to open a ticket with Dell Support and reference this ticket so they know its not a "one of" problem. The more issues raised, the more traction we will see and higher priority.. hopefully.

Same problem, Dell XPS 13 7390 on Dell WD19S and USB headsets. Audio works for a random amount of time and then silence. Seem to be something in the WD19S, no system messages about some kind of hardware change or similar.

I got the same issue with the WD19S dock with a Precision 3571 and fully updated firmware and drivers running on Windows 11

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@vishvajitd wrote:

1. Check the audio settings: Make sure that the audio settings on your computer are configured to use the docking station as the default audio output device. You can do this by going to the Sound settings in Windows and selecting the docking station as the default device.

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After going through the settings and various menus I can find no way whatsoever to "use the docking station as the default audio output device". Can you provide step-by-step instructions, perhaps with screen captures? This audio drop-off in Teams is causing a lot of problems for me. I would plug the headset directly into the laptop -- but there are only USB-C ports on the laptop, so it's not compatible.

Same issue, using with Dell XPS 15.  Turning external speakers on and off temporarily fixes it.  Speakers are USB C powered and connected to back of dock.