alienware M17xR3

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alienware M17xR3

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First, I sit it for my English evil. I have an alienware M17xR3, and the problem that I have is on that nothing any more the screen to ignite it puts totally in white and anything any more. Someone who has happened to him and could say something to me? I have changed already the motherboard, the graphical card and have tried with a new screen and it continues with the same failure ... it is incredible
All Replies
  • Hi!

    Please test and external monitor to confirm if it's an LCD or video card problem. If you get video on the external screen, try running an ePSA diagnostic to check for hardware errors. 

    Alienware-Naomi
    Dell | Alienware Technical Support Alienware Arena
    Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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  • no...i dont have external video
  • Are you able to connect the laptop to a TV so you can try to run the ePSA diagnostics?

    Alienware-Naomi
    Dell | Alienware Technical Support Alienware Arena
    Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
    I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

  • its impossible, i dont have external video signal
  • If you were able to connect to an external monitor and didn't get any video, it indicates the problem is related to the video card. Try re-seating the card and if issue persists, I recommend you get in touch with Technical Support in your region for further assistance. 

    Alienware-Naomi
    Dell | Alienware Technical Support Alienware Arena
    Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
    I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo