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Dell Support Assist won't log in.
XPS 8960
I have installed the latest version of Dell Support Assist (4.0.0.51819) and it runs fine, but I cannot sign in. Logging in with my Dell account consistently prompts "We are working on signing you in" then fails with the error "We ran into a problem. Something went wrong and we couldn't load your contact information. Would you like to try again?"
rschislr
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May 5th, 2024 14:12
@MsFine That was the fix!! Can log in now.
Thanx.
MsFine
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May 7th, 2024 16:53
@rschislr You are welcome!
MaCay
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May 11th, 2024 14:17
@MsFine Thanks for the tip. Updating the profile on the Dell website has worked. Dell's two-step verification system is a nightmare, though. This concerns the website account and even this forum. The OTP codes are sent by mail, which arrives with a delay, sometimes few hours later, by which time code would have expired. There is no option to opt-out from the two-step verification process, or change it to an SMS verification. Neither is there a "trust this machine" option, which would eliminate the need for the two stage verification, until cookies are cleared. It's not a complaint about the two-step verification, but about the way it has been implemented.