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Dell Support Assist won't log in.
XPS 8960
I have installed the latest version of Dell Support Assist (4.0.0.51819) and it runs fine, but I cannot sign in. Logging in with my Dell account consistently prompts "We are working on signing you in" then fails with the error "We ran into a problem. Something went wrong and we couldn't load your contact information. Would you like to try again?"
chrissmurth
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April 27th, 2024 08:42
With the very kind help from the Dell Support Team here, what worked was to uninstall Support Assist v 4.0.2 and then to reinstall again directly from the Dell Site. The version that is reinstalled is v 3.14.2.45116. This works perfectly fine. No sign in problems and all the functions run smoothly. Hope that this helps.
(edited)
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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April 2nd, 2024 15:51
For the SA (SupportAssist) "won't log in" issue, contact the GHN (Get Help Now) Chat agents by clicking the blue icon on right. Provide to them your private Service Tag.
The button is marked with a help icon for easy recognition as per the picture below:
(edited)
frank p123
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February 11th, 2024 01:44
I'm also having this problem. Its frustrating especially because my support assist found problems but wont show me them until i can log in...
ValenciaK
1 Message
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February 11th, 2024 15:45
I am encountering the same issue.
Dr.Bannu
1 Message
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February 11th, 2024 19:26
I am also encountering same problem
kgr123
1 Message
1
February 12th, 2024 02:35
yup and then the downside is that you can't get assistance to fix the issue without having to call and sit on hold.
CollSomeone
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February 12th, 2024 03:52
Experiencing the same issue.
David-Addison-Jr
1 Message
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February 12th, 2024 08:52
Experiencing same issue as well.
On the website through the browser, I can login just fine with no issues. Problem happens only when logging in on the SupportAssist App. (I have downloaded the most recent update).
Also, if I type the wrong password, it immediately recognizes the password is bad. It just happens when I type in the correct credentials. And it happens exactly like it is described at the beginning of this thread.
voldog1984
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February 12th, 2024 20:45
Same for me as well. Maybe an update will be issued.
DELL-Jesse L
Moderator
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16.7K Posts
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February 13th, 2024 09:33
Forum Users,
Can you all attempt the login again? If it fails then, try again in next 24 hours and share us the results.
(edited)
ZeusSteinarsson
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February 13th, 2024 17:13
@DELL-Jesse L Did and no luck.
I have uninstalled the application and installed it again, restarted the computer, and added an exception to the firewall to make sure the app has full access to the internet. Nothing works
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
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February 15th, 2024 15:38
Forum Users,
Please uninstall the latest version and install the available version from Dell located here.
ZeusSteinarsson
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February 15th, 2024 15:41
@DELL-Jesse L, I Did install the latest version as recommended, but with not luck. The issue still persists.
(edited)
RuckZero
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February 18th, 2024 00:16
I'm using the Alienware version and have the same exact issues as of today (2/17/2024). It appears that most of the features work without logging in.
Wise Man
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1
February 18th, 2024 07:25
I've been chatting with Manohara on the SupportAssist chat. I've done all of the above including a "clean uninstall" and reinstall as Manohara suggested. Still can't sign in to the app even though I can run the typical scans and see my history. Dell needs to fix this!!