13 Posts
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755085
SmartByte, limits speed
If anyone has really fast internet and when you do a speed test you only get 100 Mbps, check to see if Dell has slipped the SmartByte application on to your PC. I have a 400 Mbps connection and 802.11AC wifi and my Inspiron PC would only get 100 Mbps at my ISP's official speedtest site. i went through 3 different AC cards thinking it was them because my Ipad would always give me a speed of 400Mbps. Just by happenstance I uninstalled the SmartByte app, and lo and behold my speed now gives me 400+ Mbps. Here's the kicker, a day later the dang application was back and i was getting 100 Mbps again. I didn't install it, it installed itself! Every time i would uninstall it, a day later it would be back...ugh! I do not know how to keep it from self installing so what I did was go to the "Services" tab of Windows 10's task Manager and stopped the service "SmartByte Network services" after doing this i have my full speed back again, and the app doesn't "restart" itself.
PHBLDB
1 Message
0
January 12th, 2019 06:00
After deleting smartbyte, my internet speed went from 50 mbps to 200 mbps.
Orvill
1 Message
0
January 17th, 2019 14:00
I have a Dell Inspiron 17-7999 laptop that had SmartByte, which I uninstalled. Doing a search on C: for SmartByte I found a .exe file hidden away.
Location: C:\ProgramData\Dell\Update\Downloads\APP\
SmartByte_K30NX_Win_1.1.511_A00.EXE
Maybe this is why SmartByte keeps getting reinstalled>
killernetworking
93 Posts
0
February 1st, 2019 11:00
We apologize for the issue that you guys have experienced!
The most recent version of SmartByte should not have this issue, but we certainly want to know if you are seeing this problem with the current version! You can check your installed version by searching SmartByte in Windows Search, then clicking the SmartByte App. Once you have SmartByte open, press F4, and look for the version number on the bottom. The version number should be at least version 2.0.613. If it is not, try updating from Dell here - <ADMIN NOTE: Broken link has been removed from this post by Dell>
If you are still experiencing problems on the current version of SmartByte, please contact us directly at killersupport@rivetnetworks.com so that we can better help you!
-- Anthony with SmartByte Support and Killer Networking
QA_Rob
2 Posts
0
February 3rd, 2019 21:00
Dell please get rid of this. I won't buy another Dell until it's gone or fixed.
Jeff817
1 Message
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February 8th, 2019 06:00
I had the latest version, and can attest that it did still have the issue of killing my bandwidth which many, many others here and elsewhere complain about. I will not be contacting anyone about it, as the easiest and best solution is simply to uninstall - there was no discernable benefit to having your product.
To summarize my issue - I have Spectrum cable and it was working on my new Dell at about 200mb consistently until sometime this last week, when apparently Dell decided I needed a new version of Smartbyte. Thereafter, 30mb tops. Yesterday, I tested speed with Ookla repeatedly and got around 30mb each time. I then uninstalled Smartbyte based on recommendations to do so and restarted the computer. That was the *only* change I made. Upon restarting, speed was immediately at around 220mb. There is simply no other explanation than Smartbyte causing the problem.
If the software appears again, I'll delete it again. And again. And again. And then buy a laptop from a different manufacturer without an OEM deal with a malware vendor. I'm sure your product touts many great benefits which fail to see and frankly don't care about. However, the reality is that it crippled my bandwidth and that of many others, whether intentionally or accidentally - either way, that is not an acceptable outcome.
sstitz
1 Message
0
February 22nd, 2019 09:00
My brand new Dell G3, right out of the box, could not get better than 4Mbps down on WiFi. Most of the time it was less than 1Mbps.
I uninstalled SmartByte and it now gets better than 36Mbps on the WiFi 802.11n.
Why does Dell install this junk software. I was ready to send the laptop back to Dell as defective.
Jim Whitehead
1 Message
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February 24th, 2019 06:00
SpeeDyLOCO
1 Message
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February 28th, 2019 01:00
capo689
1 Message
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March 6th, 2019 12:00
Anthony - Thanks for posting the new version. It fixed me right up.
killernetworking
93 Posts
0
March 6th, 2019 12:00
Great! I'm glad to hear it!
If anyone updates to the latest version of SmartByte and it does not resolve the problem, we have confirmed that there is a specific, older Intel Wi-Fi driver that is somewhat buggy. Updating the Intel Wi-Fi driver from here - https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=vg6m5 - will resolve the issue if updating SmartByte does not.
-- Anthony with Rivet Networks
FaniStyl
1 Message
0
March 6th, 2019 22:00
RivetNetworks
18 Posts
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March 8th, 2019 11:00
@FaniStyl have you tried updating your Intel Wi-Fi driver and installing the latest version of SmartByte? That will usually resolve this issue, and allow you to use the SmartByte feature set, as well.
-- Anthony with Killer Networking
jabber63
1 Rookie
1 Rookie
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7 Posts
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March 8th, 2019 22:00
wish I saw this posting before updated my internet speed to over 125Mps and my internet slowed down to 5Mbps about 10% of my previous speed, spent an hour and a half with dell support until finally the person told me to uninstall smartbyte and lo and behold I get my 125+ speed
Vintage Bookster
1 Message
0
March 13th, 2019 14:00
Landed here because the computer was slowing. Now we're hoping it also fixes our Filezilla issue as well!
Danijo
1 Message
0
March 13th, 2019 20:00
I just checked my internet speed and it was slow compared to what it should have been, so I looked for SmartByte found it then deleted it. Then checked my internet speed again and I'm sorry to say that it's even slower, a lot slower. So now I'm thinking great I really messed up!!