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No Touch Screen
I ordered from Dell Outlet an Inspiron 16 Touch Screen, FHD, Wireless Bluetooth, HMDI, Precision Touch Pad, Thunderbolt 4.0 laptop,total cost $690.60. When I received the laptop it did not have the Touch Screen. I contacted Customer Support and they said the order did not include touch screen. I contacted them twice and no resolution. All I wanted was to have the touch screen app download as the order I made included. The Dell label below the keyboard shows a Touch Screen Full HD. I have purchased Dell computers for 25 years and have never been disappointed in the product or service. Always received exactly what I paid for until this purchase. I am very disappointed That Dell did not resolve this situation with a simple fix.
DELL-Cares
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May 1st, 2024 16:48
Thank you for contacting Dell. We have sent you a private message. Please share the order details via private message so that we can review the information.
ejn63
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May 1st, 2024 22:22
There is no touch screen "app" to download -- either the system has a touchscreen or it doesn't.
Go to "About your PC" and look under Pen and Touch. If there's an entry for a touchscreen there, it should work. If there is none, you have a non-touch panel.