I have had Dell computers for the last 19 years. I have personally gone though 6 desktops and 3 laptops in that time. I have also bought over 200 workstations and servers for companies i have worked for. I have recommended it to friends and family. No more. My last 3 experiences with dell has wiped out all the good will they had.
The most resent was a laptop that i got from best buy for a trip i was taking. My laptop was getting old so i ran to best buy a couple of days before the trip and went straight for the Dells. The laptop worked fine until the way home i had put it in my bag and put the bag in the over head bin. When i pulled it out half way though the trip the screen was broken. Upon further inspection i see what went wrong. The back of the monitor was not properly reinforced. there was only a flimsy plastic covering on it. A couple of weeks later i started a new job and the company told me to buy myself a new laptop. I looked more closely at the laptops that were out there and noticed that most of the other manufactures had metal backings on there laptop displays. I decided to go with an HP which i like and have bought 2 more for the company. I have also bought 3 new servers and 30 new workstations so far and none have been dell.
When i got home from my trip i tossed the laptop in the back of my closet because i knew it would be expensive to replace but i had no idea that when i called dell today that they would try and charge me close to $400 to replace the screen on a $700 laptop. I have never broken a laptop screen in 25 years and i don't expect to break another for the next 25 now that i no longer shop with dell.
Whatever you do don't put McAfee on your new computer if you want to continue enjoying it. What an awful product.
I never put my computer in the overhead bin when traveling, either. It is always in the bag that goes under the seat in front of mine during a trip. I can more closely monitor its location and keep it safer that way. People are rough with their bags in the overhead bin, so if you are a frequent traveler I can see where a metal cover would come in handy. The shell I currently have has taken plenty of abuse and is still holding up well. I think I purchased an advanced shell though, not one that comes off the factory floor. Did you have a warranty on the new computer? The screen should have been covered by the warranty if you purchased one.
Also; always buy Dell's completecare warranty when buying a laptop. This warranty (upgrade) covers accidental damage like a broken screen. I haven't had to use it on my previous laptop (Dell Inspiron E1705) or my current laptop (Dell Precision Workstation M6600), but it offers so much piece of mind.
On a desktop computer I'm not worried about complete care, but when either kids or transport is involved, completecare is the only way to go.
Member since 2003