I would just like to comment on the "managers" of the four people that I spoke to today at customer service. I purchased a television from Dell and was led to believe that it was something more than it was. Upon contacting Dell of this issue I was told that they had a problem that they were aware of and that they could not do anything about it. As a business manager myself, I understand that mistakes happen but when I asked if there was anything they could do to "right" the wrong, I was told that the "managers" were unwilling to do anything except cancel the order! What happened to customer service?? I am strongly suggesting anynone thinking of purchasing from Dell to reconsider. Order from elsewhere even if you pay a little more I am sure the customer service will more than make up for it. As for Dell, I hope people read this and understand that 1/10000 of 1% of the company profit is more important than negative publicity. Great business "management"!!!
So I assume that you went ahead and canceled the order.
Mis Dos Centavos,Darrell
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So what exactly is "The right" thing?
Seems to me canceling your order so you are not out money is the "right thing"
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Forum member since 2003
For what its worth, I had precisely the same experience at a local MicroCenter. They sold me a PC without advising me that ir was a returned unit. I subsequently discovered that warranty was almost over and that he store was unwilling to approach the manufacturer to work out a deal or assume the cost of a warranty extension. I did return the unit and bought a PC from Dell.