Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.

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Knowledgebase Articles

New 

223593 - Optional Hotfix 653818 for 8.6 MR2 Windows Connector

This is an optional hotfix for the vWorkspace Windows Connector. Below is the list of issues addressed in this hotfix: Client proxy...

Created: January 2, 2017

 

223804 - Local Printer Issue - slow printing

When using the Universal Printers setting to redirect local printers it may be slow to print large documents.

Created: January 9, 2017

 

224064 - Quest Data Collector service crashing and will not restart on a session host

The Quest Data Collector service (pndcsvc.exe) has crashed and will not restart on a session host. Users are not able to connect.

Created: January 11, 2017

 

224308 - Hyper v host showing offline and unable to initialize.

Hyper-V host fails to initialize and are showing offline. The following message may be seen in the vWorkspace console: Remote computer...

Created: January 12, 2017

 

225345 - Error creating VDI when using txt file to generate names.

When I try to create a new VDI the following errors may be seen and the computers are not created: Object variable or with block variable...

Created: January 27, 2017

 

225412 - How to make vWorkspace more tolerant of a bad network

When a network is known to be having issues, is there a setting that can help the vWorkspace Connection stay connected during packet drops

Created: January 30, 2017

 

Revised

223596 - Optional Hotfix 653806 for 8.6 MR2 Connection Broker

This is an optional hotfix for the vWorkspace Connection Broker. Below is the list of issues addressed in this hotfix: Broker service...?

Revised: January 3, 2017

 

223593 - Optional Hotfix 653818 for 8.6 MR2 Windows Connector

This is an optional hotfix for the vWorkspace Windows Connector. Below is the list of issues addressed in this hotfix: Client proxy...

Revised: January 4, 2017

 

76366 - Is "SessionRoamingMode" configurable in the vWorkspace Console?

Is it possible to enable session roaming from the vWorkspace console?

Revised: January 6, 2017

 

155517 - What are the Requirements for a Connector Broker 8.5?

What are the requirement to deploy the Connection Broker properly?

Revised: January 13, 2017

 

156426 - How to prevent F11 from opening Full Screen Mode with HTML5.

How to prevent Web Browser from running in Full Screen mode while using HTML 5. This setting is not part of vWorkspace but can be setup with a...

Revised: January 13, 2017

 

213101 - iPhone vWorkspace client using poor screen resolution.

When using the vWorkspace Client for iPhone (latest version), the screen resolution we receive is very poor and does not match the resolution...

Revised: January 13, 2017

 

214733 - How to manually remove the Quest vWorkspace Catalyst

How to manually remove the Quest vWorkspace Catalyst from Hyper-V server

Revised: January 13, 2017

 

186114 - Media Player content is not displayed properly or is slow and jerky

When using vWorkspace VDI on LAN connection, the multimedia content like MP4 video or MP3 audio quality is low, jerky and generally...

Revised: January 13, 2017

 

157585 - Printers not showing up in after enabling profile management

When having Network Printers added via the vWorkspace Management Console, those disappear after enabling the User Profile Management and...

Revised: January 13, 2017

 

204908 - What are the supported screen resolution supported by vWorkspace for Windows?

Up to which resolution can vWorkspace 8.5+ support

Revised: January 13, 2017

 

213400 - Optional Hotfix 648071 for 8.6 MR2 vWorkspace Monitoring and Diagnostics Released

This is an optional hotfix and can be installed on the following vWorkspace roles Monitoring and Diagnostics This release provides support for...

Revised: January 18, 2017

 

129226 - Video - How to install and configure RDP8

RDP8 can bring extra performance to the RDP experience. This article will show how to install and configure RDP8 and make sure it works...

Revised: January 24, 2017

 

74591 - How To: Add a Virtualization Server Connection.

How to Add a Virtualization Server Connection (Management Server) in the vWorkspace Management Console

Revised: January 26, 2017

 

82227 - How to merge / combine licenses?

When adding a new license into vWorkspace it replaces the old licenses.

Revised: January 26, 2017

 

92116 - How to enable pnshell logging for all users on every login.

How to enable pnshell logging for all users on every login.

Revised: January 26, 2017

 

128849 - What is the default PNADMIN password?

vWorkspace has been installed using a simple installation. Trying to add a new TS/RDSH machine is asking for PNADMIN password.

Revised: January 26, 2017

 

97690 - Will I be able to configure vWorkspace to use a mirrored SQL database, is this supported?

Can vWorkspace be configured to use a mirrored SQL database, has this been fully tested, is it a supported configuration?

Revised: January 26, 2017

 

184043 - EventId 1 pnterm rdpdd.dll not supported

On a Windows Server 2008r2 RDSH the following warning may be seen in the event log and graphics acceleration does not appear to work: <img alt...

Revised: January 26, 2017

 

205708 - Flash acceleration does not work on Windows Server 2012 R2 Data Center

Flash acceleration does not work on Windows Server 2012 R2 Data Center.

Revised: January 26, 2017

 

70232 - Warning: Remote Computer belongs to another vWorkspace installation (has a different public key)

When attempting to initialize the VDI&#39;s / VM&#39;s in a Computer Group, the following warning is displayed: Warning: Remote Computer...

Revised: January 26, 2017

 

126752 - vWorkspace Optional Hotfix 342720 Version 8.0.1521 MR1 for Linked Cloning

This is an optional hotfix to address the following issue - Linked Cloning fails with vSphere 5.5.  It can be installed on the following...

Revised: January 26, 2017

 

122725 - vWorkspace Optional Hotfix 349219 Version 8.0.1505 for MR1 Java Connector

This is an optional hotfix to address an issue where session does not launch if client is updated to JRE Version 7 Update 51. Note: This...

Revised: January 27, 2017

129159 - vWorkspace Optional Hotfix 372144 Version 8.0.1539 for Java Connector

This optional hotfix addresses a couple of issues with the Java connector: Automatic logon flag is set even when credentials are not specified...

Revised: January 27, 2017

 

131760 - How to enforce two factor authentication for all External clients but not for internal clients

Is it possible to enforce two-factor authentication (2FA) for ALL Internet clients - regardless of if they connect via the external Web Interface...

Revised: January 27, 2017

 

127785 - vWorkspace Optional Hotfix 362760 Version 8.0.1535 for Web Access

This is an optional hotfix that addresses Web access issues and can be installed on the following vWorkspace roles: Web Access Refer to the...

Revised: January 27, 2017

124618 - Error: "This key is already associated with an element of this collection (H1C9)"

Error: "This key is already associated with an element of this collection (H1C9)" when trying to log into the vWorkspace console and prevents...

Revised: January 27, 2017

 

124771 - How to add a disclaimer to AppPortal?

Having a Legal notice /Disclaimer appear within the VDI delays login and can prevent Seamless Apps appearing. This article will show...

Revised: January 27, 2017

 

125990 - HOWTO: Remove TS/RDSH from the vWorkspace farm

How to properly remove Terminal Server/RDSH from the vWorkspace farm?

Revised: January 27, 2017

 

120650 - Session is logged in using local credentials rather than credentials provided

You may see an issue where the local credentials are passed through to the remote machine rather than the manually provided credentials in...

Revised: January 27, 2017

 

121153 - Instant Provisioning - DNS Configurations do not duplicate when cloning a master template

When using Instant Provisioning: User creates a master template to be duplicated when cloning their machines into a vWorkspace / IT...

Revised: January 27, 2017

 

122388 - RDSH hosted applications crash with faulting module PNMICSRV.dll

Revised: January 27, 2017

 

122723 - vWorkspace Optional Hotfix 346414 Version 8.0.1510 MR1 for EOP Print

This is an optional hotfix that addresses issues with EOP Print and can be installed on the following vWorkspace roles: PNTools Windows...

Revised: January 27, 2017

149881 - How do I upgrade my license to version 8.5

I have an existing vWorkspace license for 8.0.1 (or earlier) how do I update the license to an 8.5 compatible one?

Revised: January 30, 2017

 

152937 - vWorkspace 8.5 system requirements

vWorkspace 8.5 System Requirements document

Revised: January 30, 2017

 

157976 - vWorkspace 8.6 System Requirements

vWorkspace 8.6 System Requirements document

Revised: January 30, 2017

 

157993 - Mandatory Hotfix 473524 Version 8.5.2019 for Connector Broker

This is a MANDATORY hotfix for the Connection Broker. Refer to the release notes for complete list of issues addressed in this release.  This...

Revised: January 30, 2017

 

137992 - Mac Connector 7.7 System Requirements

What are System Requirements for the Mac Connector 7.7?

Revised: January 30, 2017

 

139594 - vWorkspace connector shrinks the text when printed

When a print operation performed via vWorkspace connector 8.x, the texts appears to have shrunk on the paper. EOP Print feature is being utilized...

Revised: January 30, 2017

 

142309 - Instant Provisioning will not run vbs files in the vbscripts folder.

Using Instant Provisioning and the VBScript, wsus.vbs, does not get executed. The Instant Provisioning works except for the execution of the WSUS...

Revised: January 30, 2017

 

142781 - vWorkspace Optional Hotfix 420210 Version 8.0.1592 for SQL Server performance

This is an Optional Hotfix that replaces Hotfix 375611 and addresses issues with SQL Server performance.  Refer to the Release Notes for details...

Revised: January 30, 2017

 

156426 - How to prevent F11 from opening Full Screen Mode with HTML5.

How to prevent Web Browser from running in Full Screen mode while using HTML 5. This setting is not part of vWorkspace but can be setup with a...

Revised: January 30, 2017

 

180745 - Mac Connector 8.6 System Requirements

Mac Connector 8.6 System Requirements document

Revised: January 30, 2017

 

146365 - vWorkspace Connector 8.5 System Requirements

What are system requirements of the vWorkspace Connector 8.5?

Revised: January 30, 2017

 

147847 - After updating PNTools user is presented with a blank screen on login.

After updating PNTools user is presented with a blank screen on login. 

Revised: January 30, 2017

 

148041 - Installing and Setting up VDE for Linux

This document includes information about installing and configuring the vWorkspace Virtual Desktop Extensions (VDE) for the Linux environment.

Revised: January 30, 2017

 

118677 - ClickOnce Application fails to run when connecting via vWorkspace Client

Revised: January 30, 2017

 

122007 - How to install a license key for vWorkspace.

The steps below will describe how to install a license key for vWorkspace.

Revised: January 30, 2017

 

130734 - vWorkspace Web access and Dell Password Manager integration error "The resource cannot be found"

When enabling Dell Password Manager on vWorkspace web access it cannot open the page. The user will be presented with the error Server...

Revised: January 30, 2017

 

122008 - Poor Performance with Internet Explorer 11 and Flash

Poor performance is experienced when utilizing Internet Explorer 11&nbsp;and Flash Media content on published websites.

Revised: January 30, 2017

 

150440 - How have connector downloads for Web Access changed in vWorkspace 8.5?

In previous versions prior to 8.5 the web access site would have a separate downloads section. The automatic downloading has changed and I can&#39;t...

Revised: January 30, 2017

 

150600 - Mandatory Hotfix 436565 Version 8.5.2004 for Windows Connector and Web Access

This is a MANDATORY hotfix for Windows Connector and Web Access. Note: This hotfix replaces previously released Hotfix 427884...

Revised: January 30, 2017

 

155517 - What are the Requirements for a Connector Broker 8.5?

What are the requirement to deploy the Connection Broker properly?

Revised: January 30, 2017

 

225345 - Error creating vdi when using txt file to generate names.

When I try to create a new vdi the following errors may be seen and the computers are not created: Object variable or with block variable...

Revised: January 30, 2017

 

Product Life Cycle -vWorkspace

Revised: January 2017