Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.

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Product Release Notification – vWorkspace 8.6.1

Type: Patch Release Created: August 2016



Knowledgebase Articles



210044 - The connector for Mac crashes when a second user tries to connect

There are multiple users who can access a Mac computer. User A installs the Mac connector and can run it and connect to vWorkspace. User B...

Created: August 4, 2016


210083 - After Windows Update patching, EOP is not working anymore

After updating the Gold Image via Windows Update, EOP Printers are not redirected anymore to VDI. In the Event Viewer, the following...

Created: August 5, 2016


210082 - When using HTML5 to connect to Seamless App, the keyboard layout is not the one defined on the client computer

When using HTML5 to connect to Seamless App (Managed Application) , the keyboard layout is not the one defined on the client computer.

Created: August 5, 2016


211463 - How to Provision a Remote Desktop Session Host.

Use the following steps to configure a template that is used to create a virtual computer within a Session Host computer group.

Created: August 26, 2016



206895 - vWorkspace farm connection failed for specific user "CKerbTicketsForAuth::requestTicketsFromSystem:protocolStatus failed"

When trying to connect to the vWorkspace farm, connection fails for at least one user with the error: Connection to [farm] failed...

Revised: August 2, 2016


66448 - Troubleshooting Guide for vWorkspace 7.x

Revised: August 3, 2016


209120 - Attempting to connect to Web Access using the Mac Connector results in error: Failed to load settings from Pit file

Mac fails to connect to vWorkspace through Web Access and the SSL Gateway/Secure Access Server Error is: Failed to load settings from Pit file

Revised: August 3, 2016


204875 - Errors retrieving specific template VMs from Hyper-V

When importing templates from Hyper-V or attempting to deploy VDIs from specific templates, the following error is generated: &quot...

Revised: August 3, 2016


90422 - How to ignore the remote (client-side) keyboard layout when establishing a remote connection

When making a remote connection, via vWorkspace or MS RDP, by default the client-side keyboard layout is reflected. So a user connecting...

Revised: August 3, 2016

120050 - Multimonitor not working or Audio and microphone are not redirected when connecting to Windows 7 Professional VDI

When connecting to the Windows 7 Professional VDI machines, multimonitor does not work and audio and microphone are not redirected.

Revised: August 3, 2016


209063 - How to clear the username box on a failed login attempt to WebAccess

Is there any way to clear the Username box on the Web Access login page following a failed login? The password box clears but we would...

Revised: August 3, 2016


205626 - No data to be displayed in vWorkspace Reporting and Monitoring

Foglight Monitoring software is not working and not able to monitor any systems in VDI environment

Revised: August 3, 2016


109645 - Error "Server [Server_name] could not be contacted."

Revised: August 3, 2016


94615 - "An error occurred. Please try again later." when using vWorkspace to view YouTube content

When using vWorkspace 7.6/8.0 Flash Redirection to visit YouTube a warning message will be displayed in place of the video content, the message...

Revised: August 3, 2016


208139 - Connection Broker Lookup Test on vWorkspace Secure Access Gateway times out

When using the Connectivity Test button to test the connection with brokers, the test times out.

Revised: August 3, 2016


97037 - Error: "CKerbTicketsForAuth::requestTicketsFromSystem: ProtocolStatus failed" When trying to connect using App Portal.

App Portal Connection fails with this error: CKerbTicketsForAuth::requestTicketsFromSystem: ProtocolStatus failed

Revised: August 3, 2016


124356 - How To Utilize User Profiles to save desktop icon arrangement

By using either Folder Redirection or vWorkspace User Profiles, it is easy to save a Users desktop icons. This article will take this one stage...

Revised: August 3, 2016


186075 - How to enable Desktop Integrated Mode in the 8.6.x Windows connector.

When installing the 8.6 or higher Windows connector, an additional shortcut for the Desktop Integrated (DI) mode is not available in the start...

Revised: August 3, 2016


207442 - Launching App-V application errors with "The package containing your application is not published on this machine"

When trying to launch an App-V application the following error is seen: <img alt="App-v error" src="https://prod-support-images-cfm.s3.amazonaws...

Revised: August 3, 2016


208223 - In Linux-based 10Zig thin clients, the USB redirection is not working

When connecting from Windows-based 10Zig thin client devices, USB redirection is working. From Linux-based ones it doesn’t work.

Revised: August 3, 2016


207445 - Is it possible to upgrade vWorkspace in stages?

In many cases, upgrading a large vWorkspace environment cannot be done in a short time period. Is it possible to upgrade vWorkspace in stages?

Revised: August 3, 2016


207445 - Is it possible to upgrade vWorkspace in stages?

In many cases, upgrading a large vWorkspace environment cannot be done in a short time period. Is it possible to upgrade vWorkspace in stages?

Revised: August 9, 2016


94387 - Linked clone failed CloneVmLinked SoapException thrown during CreateLinkedClone_Task!

When trying to create a linked clone it gives the error CloneVmLinked: SoapException thrown during CreateLinkedClone_task!

Revised: August 11, 2016


114826 - Dell vWorkspace Optional Hotfix 258745 Version 7.6.1 for Linux Connector for Wyse T50

Revised: August 22, 2016


156633 - How to enable Drag and Drop to Published App

The user can’t use Drag and Drop over Seamless Application

Revised: August 19, 2016


88354 - Installing AppSense after PNTools causes AppSense to not function correctly

On a Windows 7 VDI if PNTools is installed first, then AppSense’s Environment manager agent is installed, then any actions; set up in...

Revised: August 23, 2016



Product Life Cycle

Product Life Cycle - vWorkspace

Revised: August 18, 2016