Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.

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205465 - Optional Hotfix 593313 for vWorkspace 8.6.1 Management Console

This is an optional hotfix and can be installed on the following vWorkspace roles –

  • Management Console role

Revised: July 21, 2016



Product Release Notification – vWorkspace 8.6.1

Type: Patch Release Created: July 2016


 Knowledgebase Articles


 206895 - vWorkspace farm connection failed for specific user "CKerbTicketsForAuth::requestTicketsFromSystem:protocolStatus failed"

When trying to connect to the vWorkspace farm, connection fails for at least one user with the error: Connection to [farm] failed...

Created: July 7, 2016


207442 - Launching APP-V application errors with "The package containing your application is not published on this machine"

When trying to launch an APP-V application the following error is seen: <img alt="App-v error" src="https://prod-support-images-cfm.s3.amazonaws...

Created: July 14, 2016


207445 - Manually remove webaccess site from database

In many cases, upgrading a large vWorkspace environment cannot be done in a short time period. Is it possible to upgrade vWorkspace in stages?

Created: July 14, 2016


208139 - Connection Broker Lookup Test on vWorkspace Secure Access Gateway times out

When using the Connectivity Test button to test connection with brokers, the test times out

Created: July 22, 2016


208223 - Linux-based 10Zig thin clients USB redirection is not working

When connecting from Windows-based 10Zig thin client devices, USB redirection is working. From Linux-based ones it doesn’t work.

Created: July 25, 2016


 208422 - HTTP Error 500.19 Internal Server Error received when accessing Web Access site

When accessing a vWorkspace Web Access site you receive the following error: HTTP Error 500.19 Internal Server Error The Requested page cannot...

Created: July 26, 2016


209063 - How to clear username box on failed log in attempt the WebAccess

Is there any way to clear the Username box on the Web Access following a failed log in? The password box clears but we would also like to...

Created: July 28, 2016


 209120 - Mac Connector with Web Access error Failed to load settings from Pit file

Mac fails to connect to vWorkspace through Web Access and the SSL Gateway/Secure Access Server Error is Failed to load settings from Pit file

Created: July 29, 2016


 209109 - Wyse ThinOS devices are not able to redirect USB flash devices with NTFS format

When using ThinOS to mount and redirect certain USB devices (pen drives with NTFS format), those devices are not presented to the VDI/RDSH session...

Created: July 29, 2016




181175 - Logoff Action, Reset does not flush VMware disk content

Desktop Group, Logoff Action is set to Reset when users log off, saying that disk will be flushed, but this is not happening and content stays...

Revised: July 4, 2016


82281 - VBScript engine is unavailable after McAfee antivirus installation

Revised: July 4, 2016


204875 - Errors retrieving specific template VMs from Hyper-V

When importing templates from Hyper-V or attempting to deploy VDIs from specific templates, the following error is generated:

Revised: July 4, 2016


66448 - Troubleshooting Guide for vWorkspace 7.x

Revised: July 4, 2016


186075 - How to enable Desktop Integrated Mode in the 8.6.x Windows connector.

When installing the 8.6 or higher Windows connector as shortcut for Desktop Integrated (DI) mode is not available in the start menu. How can DI...

Revised: July 5, 2016


74999 - When launching a published App-V application the user is presented with an option to Save .osd

When launching a published App-V application the user is presented with an option to Save .osd file or Cancel, why doesn’t the application...

Revised: July 6, 2016


88354 - Installing AppSense after PNTools causes AppSense to not function correctly

On a Windows 7 VDI if PNTools is installed first, then AppSense Environment manager agent is installed, & actions set up in AppSense...

Revised: July 6, 2016


95360 - Applying two ASC files in vWorkspace

Revised: July 6, 2016


97037 - Error: "CKerbTicketsForAuth::requestTicketsFromSystem: ProtocolStatus failed" When trying to conn

Revised: July 7, 2016


120050 - Multimonitor not working or Audio and microphone are not redirected when connecting to Windows 7 Professional VDI

When connecting to the Windows 7 Professional VDI machines, multimonitor does not work and audio or microphone is not redirected.

Revised: July 11, 2016


185237 - Error launching application. There are no available terminal servers to connect to at this time. Please report this message to your system administrator. (-2147019860)

Revised: July 19, 2016


 182486 - Best practices for User Profile Management (MetaProfiles)

Most issues with User Profile Management are due to the user’s profile being too large as a result of too much being captured.

Revised: July 19, 2016


 149692 - vWorkspace Licensing error after installing RDSH role on Server 2008 R2

When attempting to install Remote Desktop Session Host, an error message occurs as follow: Error launching application [Hyper-V Test Perm...

Revised: July 20, 2016


 124356 - How To: Use vWorkspace User Profiles to save desktop icon arrangement

By using either Folder Redirection or vWorkspace User Profiles, it is easy to save a User’s desktop icons. This article will take this one stage...

Revised: July 21, 2016


 186524 - Mandatory Hotfix 591746 for vWorkspace 8.6 MR1 Windows Connector

This is a Mandatory hotfix and can be installed on the following vWorkspace roles: Windows Connector. Please see the full...

Revised: July 22, 2016


 109645 - Error "Server [Server_name] could not be contacted."

Revised: July 22, 2016


 205626 - No data to be displayed in vWorkspace Reporting and Monitoring

Foglight Monitoring software is not working and not able to monitor any systems in VDI environment

Revised: July 22, 2016


 113932 - Issues with licencing on server 2012 after grace period is over

There’s an error when trying to connect to Server 2012: The remote session was disconnected because there are no Remote Desktop...

Revised: July 26, 2016


 90711 - Clicking on HTML links in Outlook gives an error: "This operation has been canceled due to restrictions in effect on this computer.

When the user clicks on HTML links in published Outlook, they may receive the error: This operation has been canceled due to restrictions...

Revised: July 27, 2016


Product Life Cycle

Product Life Cycle - vWorkspace