Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.

 Subscribe to the RSS (Use IE only) 

 

Patches

 

187052 - Optional Hotfix 594019 for 8.6 MR1 Web Access

This is an optional hotfix and can be installed on the following vWorkspace role:  Web Access Revised: February 16, 2016

 

186524 - Mandatory Hotfix 591746 for vWorkspace 8.6 MR1 Windows Connector

This is a Mandatory hotfix and can be installed on the following vWorkspace roles – Windows Connector. Please see the full Release Notes...

Created: February 3, 2016

 

 

Downloads

 

Dell Software Support Product Release Notification – vWorkspace 8.6.1

Type: Patch Release Created: January 7, 2016

 

 

New Knowledgebase Articles

 

190412 - Quick start tool SQL installation fails.

Quick start tool fails during the SQL installation stage. The log states “The specified sa password does not meet strong password...

Created: March 23, 2016

 

190446 - Is there a way to update App Portal without visiting the web access site?

How to update App Portal version for users that do not use the web access site to access vWorkspace.

Created: March 24, 2016

 

190369 - When users logs in, they are prompted to select vWorkspace Farm location

Users are getting prompted to select vWorkspace Farm location even though only one location was defined.

Created: March 23, 2016

 

190956 - Websites are giving users error: "newtonsoft.json.serialization error 500"

vWorkspace websites are not loading after Microsoft updates. Error 500: “newtonsoft.json.serialization” is produced.

Created: March 28, 2016

 

189004 - "An Error (193) occurred while creating user logon. This initial program cannot be started:

When launching a published app from a Thin Client you receive the message: "An Error (193) occurred while creating user logon. This initial...

Created: March 4, 2016

 

189004 - "An Error (193) occurred while creating user logon. This initial program cannot be started:

When launching a published app from a Thin Client you receive the message: "An Error (193) occurred while creating user logon. This initial...

Created: March 4, 2016

 

187341 - WSM 8.6.0 System Requirements document

WSM 8.6.0 System Requirements document

Created: February 18, 2016

 

187135 - Users are unable to change screen resolution in the remote session. Parameter is greyed out.

Users are connecting to the published desktop app but are unable to change resolution in the remote session because it’s greyed out.

Created: February 16, 2016

 

187157 - Lync VDI plug-in and Office 365

Can the Lync 2013 plugin for VDI be used with Office 365 in vWorkspace?

Created: February 16, 2016

 

186432 - Where can the Desktop Optimizer for vWorkspace can be found.

Where can the Desktop Optimizer be downloaded from?

Created: February 2, 2016

 

186864 - Logons hang after password reset

After a password change a user is not able to logon to a windows 8.1 VDI or a Server 2012 r2 RDSH. The logon process appears to hang.

Created: February 10, 2016

 

187024 - Secure-IT logging is creating files even though logging option is disabled

Users have been reporting lagging in their vWorkspace sessions. An investigation discovered that logging was enabled on the secure gateway. Logging...

Created: February 12, 2016

 

186659 - Detection of the connector in the web browser hangs.

When the detection of the connector is in progress in the web browser after a while it hangs and nothing happens. Clearing cookies and internet...

Created: February 5, 2016

 

186849 - Unable to login to management console - Failed to activate control

vWorkspace management console has suddenly stopped working. It can no longer be launched, error: An unexpected error has occurred in the...

Created: February 9, 2016

 

185844 - Unknown error 0xD37E000 (1925718016) trying to reset HyperCache

Created: January 22, 2016

 

185778 - Error encountered at logon "An unexpected error has occurred in the program. A database or network error has occurred (H80004005) Method '~' of object '~' failed."

During logon you encounter the following error: “An unexpected error has occurred in the program. A database or network error has occurred...

Created: January 21, 2016

 

185987 - Understanding VM Host Load

How to understand the VM Host (Load) statistic. It regularly spikes to 100% and would like to understand if this is normal, if so, why, how can we...

Created: January 26, 2016

 

185774 - What is the difference between Silo and Global Scopes in User Profile Management?

When setting up user profile management (formally called Metaprofiles), why do session hosts or computer group still need to be added to a silo...

Created: January 21, 2016

 

186114 - MediaPlayer content is not displayed properly or is slow and jerky

When using vWorkspace VDI on LAN connection, the multimedia content like MP4 video or MP3 audio quality is low, jerky and generally...

Created: January 28, 2016

 

185904 - HyperV VDI Template import after upgrade to 8.6.1

After upgrade to 8.6.1, the import of a golden Image creates an error.  GetVirtualMachineInfo   Failure to retrieve VM Information.

Created: January 25, 2016

 

186114 - MediaPlayer content is not displayed properly or is slow and jerky

When using vWorkspace VDI on LAN connection, the multimedia content like MP4 video or MP3 audio quality is low, jerky and generally...

Created: January 28, 2016

 

185179 - Graphics Acceleration does not work with RDP 8

When connecting to a Windows 2008 or 2008r2 server from a Windows client with RDP8 installed and graphics acceleration (GA) turned on in the...

Created: January 12, 2016

 

185237 - Error launching application. There are no available terminal servers to connect to at this time. Please report this message to your system administrator. (-2147019860)

Created: January 12, 2016

 

185415 - RDP Session Timeouts not logging idle users off

Idle sessions from users are supposed to timeout and logoff after the configured time through Group Policy. Currently they appear to not be logging...

Created: January 14, 2016

 

184923 - Management console does not open under specific admin account

vWorkspace Management console is prompting for ODBC parameters when ran under specific accounts. These accounts are members of the Domain Admins...

Created: January 7, 2016

 

185295 - Error Failed to translate username when trying to change password with the password reset service

When trying to reset a password with the password reset service the error “Failed to translate username” may be seen. When enabling...

Created: January 13, 2016

 

Product Life Cycle

Product Life Cycle -vWorkspace