OpenManage Mobile (OMM) Overview
Dell EMC OpenManage Mobile (OMM) version 2.0.1 is a mobile application for managing servers and related devices from Android and iOS mobile devices. OpenManage Mobile enables IT administrators to perform a subset of server configuration, monitoring, and remediation tasks.
Key Use Cases of OpenManage Mobile
How to access PowerEdge servers from OpenManage Mobile
There are 3 key ways OpenManage Mobile can access and manage Dell EMC PowerEdge servers:
Access iDRAC “at-the-server” PowerEdge servers (14th generation): OMM can access PowerEdge 14th generation servers through Quick Sync 2 module. Once connected, IT administrators can configure IP addresses & BIOS settings, share Dell EMC SupportAssist reports, view server inventory, health status & logs, or power cycle a server. Quick Sync 2 module is currently supported on PowerEdge R940, R740, R740xd, and R640 servers.
PowerEdge servers (13th generation): OMM can access PowerEdge 13th generation servers through the Quick Sync bezel. Once connected, IT administrators can configure IP addresses, view server inventory, health status & logs, or power cycle a server. Quick Sync bezel is supported on PowerEdge R730, R730xd, and R630 servers.
Access iDRAC remotely OMM can access PowerEdge servers (12th, 13th, and 14th generation) remotely over a secure, internal network from anywhere. Once connected, IT administrators can configure IP addresses & BIOS settings, share Dell EMC SupportAssist reports, view server inventory, health status & logs, or power cycle a server. Note: Features vary by server model & generation.
Download OpenManage Mobile from App Stores
OpenManage Mobile is available as a no-charge application download from Apple App Store, Google Play Store, and MyApp/Tencent (China):
Download link for OpenManage Mobile 2.0.1 (iOS): https://itunes.apple.com/us/app/openmanage-mobile/id949941153?mt=8
Overview of OpenManage Mobile features
Learn the features of OpenManage Mobile by accessing the “Demo Mode”. OpenManage Mobile users (customers, technicians, sales, etc.) can preview the capabilities of OpenManage Mobile using an offline, pre-populated “demo database” included in the app.
Key NEW features in OpenManage Mobile v2.0.1:
Batch update factory default server passwords for Dell EMC PowerEdge servers (Dell License Manager 1.5 is needed for this feature)
Available for PowerEdge 14th generation servers
Key NEW features in OpenManage Mobile v2.0:
Access the new Quick Sync 2 module for at-the-server systems management
Available for PowerEdge 14th generation servers
Advanced functionality, including “touch & roam” capabilities for ease-of-use
Now supported on iOS too (in addition to Android mobile devices)
Leverages Bluetooth and Wi-Fi technology to connect OMM to iDRAC
Availability at both Point-of-Sale with servers as well as After-Point-of-Sale (Point-of-sale highly recommended).
Located internally within the server (not a bezel anymore)
Perform manual and batch server configurations* Assign IP addresses, change iDRAC credentials and NIC configuration, change boot order, update location or key BIOS attributes. * Please note that the batch server configuration feature is primarily available for PowerEdge 14th generation servers. Features vary by server generation and access method.
Access SupportAssist reports for PowerEdge 14th generation servers Access and share SupportAssist reports, last boot capture or crash video; View and share last crash or the OS preview screen.
Run RACADM commands to access and manage PowerEdge 13th and 14th generation servers Run any RACADM command and obtain the output directly on the mobile device. Five frequently used RACADM commands are pre-entered in the application and can be initiated with the touch of a finger on the mobile display.
Access a Virtual Console (VNC over SSH) securely Access a console securely over SSH from both Android and iOS mobile devices
Overview / Customer Presentation
OpenManage Mobile 2.0.1 Overview - August 22 2017.pdf
Hardware / App Requirements
Dell EMC OpenManage Mobile 2.0 with Quick Sync 2 module for at-the-server management
Quick Sync NFC bezel on Dell PowerEdge R730 with OpenManage Mobile
OpenManage Mobile v2.0.1 User Guides (for Android and iOS)
White Paper “Understanding OpenManage Mobile and Quick Sync Security”
White Paper “Understanding iDRAC Quick Sync 2”
White Paper “Accessing Remote Desktop using VNC on PowerEdge servers”
“Save Server Management Time and Effort for IT Staff” – A paper by Principled Technologies, and sponsored by Dell EMC
iDRAC Quick Sync bezel Technical Guide (PowerEdge 13th generation)
Certain Android handsets do not autonegotiate well at all NFC speeds. This might be an Android OS bug or a bug in the chipset silicon of the handset. So far we have not managed to isolate any vendor or Android OS version that has this problem. It happens to be random across manufacturers, but consistent to a handset model.
Of the supported 106, 212, and 424 kbps for Quick Sync, only 106 kbps works effectively.
If you have a a device that has the above-mentioned problem during Quick Sync, then you are advised to launch the “Add via Quick Sync” animation within the OMM app before you perform an Quick Sync Scan, in order to have a successful scan.
For the devices that do not have this problem, you can be in any state of using the app (even minimized) and the app is launched when you attempt to do a Quick Sync read.
Question – I am able to connect to my OME through 3G/4G connections and get notifications. When I am not connected to my OME server I still keep receiving notifications from the devices I am monitoring. Why is this happening? How can I stop this?
Answer – When a user adds an OME to the OMM app on the phone, he/she chooses a filter for “push notifications”. This is the second screen of the “Add OME” wizard. Whenever OME receives an alert that matches the filter chosen by the user it sends an alert update via the end users phone network to the mobile device. If “All Alerts” was chosen, the user will receive all alerts that are received by OME. Ideally an administrator should set the filter to only those alerts that are critical and are of interest to avoid alert overload.
The alerts will get pushed to your mobile phone even when you are no longer connected to the OME, and away from your company network. These messages are not warnings about lack of connection to OME. As an OME administrator, you would want to receive these alerts even when not connected to the OME (for example when you are offsite or it is after work hours), since they usually indicate problems in your data center. After receiving one or more alerts log onto OMM, connect to the OME, and then view more details on the alerts. After browsing through the alert details take action on the alert, without having to physically access the OME or the targets managed by OME. If you don’t log onto OMM, the alerts will accumulate as they are still marked “unread.”
If you don’t want to receive alerts when not connected to the OME this feature can be turned off. There are several ways to do this.
1) Log onto OMM, edit the OME’s connection and change your filter settings to “None” or to the filter you are most interested in. You have to be connected to the OME to make this change. A user can always re-subscribe to the right filter as his roles and responsibilities changes over time.
2) Log onto OME via a web browser, and in the “Preference” section you will see your phone listed in the “Mobile Settings” page. You can choose to delete or disable your device from that list.
Have a question or feedback on OMM. Start a discussion here.
OpenManage open source license document