Why do I want to use this tool?
Dell Troubleshooting Tool enables you to gather information about problems that may occur while using OpenManage Essentials. This tool can be used to diagnose discovery-related problems that may occur while connecting to managed nodes using various protocols such as SNMP, WMI, SSH, WS-Man, PowerVault modular disk specific connection, and so on. This tool also helps you to verify the SMTP specific settings, SNMP trap listening, SNMP trap forwarding, and TCP/UDP port availability. You can also use the tool to diagnose issues that may occur while updating patches through in-band method and also verify connectivity issues that may occur during deployment using a network share. This tool also includes several other tests that enable you to verify issues that may occur while using OpenManage Essentials. For more information, see the tool’s Help and readme file.
Download the standalone Dell Troubleshooting Tool
The following are some example use cases:
About Dell Troubleshooting Tool:
Using this tool you can gather more information about failures and issues with the discovery of the network devices (for example, Dell servers, clients, or any other network resources) in Dell OpenManage Essentials.
Dell Troubleshooting Tool also has the ability to verify Emails, SMTP settings, check for the availability of ports, run a command on a remote device, send and listen for SNMP traps, check warranty status, verify connectivity issues to a network share and iDRAC while deploying files.
Dell Troubleshooting Tool has tests that you can use to debug issues during in-band system update, find detailed information about iDRAC jobs or delete iDRAC jobs, and verify the IP address formed during out-of-band system update.
This tool is optional and is only required if you want to debug issues. The tool is also available as part of the OpenManage Essentials installer media. The tool helps you identify the issue. However, you have to manually resolve the issue outside of the tool.
Troubleshooting Tool is a 64-bit application that requires the following
Please review the readme file after you install the utility. Feel free to post updates on the www.delltechcenter.com/ome forum if you are not able to make use of this utility in a given scenario or need further help related to either this tool or OpenManage Essentials. That will be helpful to the community.
For more information about OpenManage Essentials, go to www.DellTechCenter.com/OME
Troubleshooting tool Videos:
I get an "Access Denied" when trying to download this tool. How can get gain access?