Why do the network monitor and task manager services keep stopping in OME? No other Windows services are stopping on the box.

(Also, When trying to restart the services, the CPU then immidiately hits 100% for a few minutes, meaning that a deicated box is needed just to run OME...>Surely an overkill).

It seems like the only way to get the services running again is to reboot the box!

thx,

John Bradshaw

Hi John,

Thanks for the post.

We've seen high netmon utilization in certain circumstances, let's dig a bit.

Firstly, how long is it staying at 100pct?

How many core/RAM are on the box?

Is the OME install physical or VM?

How many devices do you have discovered?

How many alerts are you getting?  (lots, or not many?)

Do you have any alert filters or alert actions defined?

Is this a fresh OME install, or an upgrade from OME Open Eval?

That will get us started :)

thanks!

Rob

btw, a few other threads on this...

http://en.community.dell.com/techcenter/systems-management/f/4494/t/19430302.aspx

http://en.community.dell.com/techcenter/systems-management/f/4494/t/19439949.aspx

Thx Rob. Sorry for getting back so late with a reply....

This is a VM. It has 4GB RAM with one 2.4Ghz CPU

The server does seem to max out with plugin-container.exe*32 seeming to chew up cpu at times, but after a minute it comes back to 50% or less.

Monitoring 580 Dell devices.

This is a fresh install of OME.

Thx,

John Bradshaw

No worries, we're here all the time :)

How many dedicated cores for this VM?

And, sorry to be a stickler, but can you answer the questions in my post regarding number of alerts and filters?

Thanks!

Rob

Hi,

Found the problem...A GPO had disabled SNMP.

Sorry to waste your time,

John Bradshaw

aha!  Not a waste of time at all.  We will add a FAQ for this!  Thanks very much John.

Hi bradje1, i have the same problem here. Did you try only start the SNMP service before you check your GPO? Here we do not have any GPO, my SNMP service is started and i still get the error. On Windows evet viewer :

Faulting application start time: 0x01cd91d7d32ad246

Faulting application path: C:\Program Files (x86)\Dell\SysMgt\Essentials\bin\DSM_OMSE_Netmon_32.exe

Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

Hi and thanks for the post.

Can you provide more detail on your problem?

Has OME been working for you and now the service is stopping?

Or is this a brand new install and it is not working at all?

Also, please provide the specs for the server that you installed OME on (mem, cores, etc.).  

Thanks,

Rob

OME tasks are not running. OME shows an alert every hour that says DSM Essentials Network Monitor service is currently not running

- The DSM Essentials Network Monitor service controls the discovery, inventory and statusing of all the discovery ranges. When this service goes down, no discovery, inventory or statusing is initiated.

I restart all services and the alert goes away.

It has been working for weeks.

Its installed on a VMware Virtual Machine, Windows Server 2008 R2 Enterprise, 4GB RAM, Intel Xeon(R) 3.7GHz and 3.6 GHz

We use McAfee antivirus.

Hi,

Hmmm...2 cores seems ok as long as you don't have more than 100 devices.  4 cores are needed for more than 100 (user guide chap 1).

If it is not the number of devices, you may need to open a ticket by calling 800-945-3355.  Then we can collect more info and see what's up.

Rob

We've got only 22 devices. I will open a ticket .

Thank you!

It's not a Group Policy stopping the snmp service is it?

(That's what tricked me here for a while).

JB

It was not. I have no Group Policy or Firewall applied

What is a GPO?

Hi there, it's just Windows group policy...

en.wikipedia.org/.../Group_Policy

Hope that helps

Rob