No storage controllers detected. - Dell Systems Management General Forum - Systems Management - Dell Community
Systems Management Forums

No storage controllers detected.

Systems Management

Systems Management
Dell Systems Management Solutions: Dell OpenManage, iDRAC, Repository Manager, Microsoft SCCM, Chassis Managment Controller, and more

No storage controllers detected.

  • HI,

    Upgraded dell open manage server administrator, Now currently while clicking storage it shows "No storage controllers detected".

    This server in live with windows 2003 operating system.Kindly help to get hard drive access. 

    Version 8.3.0

  • Hi, Thanks for your post.

    Can you share the dcomsm log file, for us to assess what went wrong ?
    Steps to generate the log:
    1) Stop the "DSM SA Data Manager" Service
    2) Go to C:\Program Files\Dell\SysMgt\sm and open stsvc.ini file.
    3) Change "Debug=Off" to "Debug=On"
    4) change all the debug levels from "DebugLevels=0,0,0,0,0,0,0,0,0,0,0" to "DebugLevels=3,3,3,3,3,3,3,3,3,3,3"
    5) Start "DSM SA Data Manager" Service
    6) dcomsm.log file will be generated at C:\Windows location.

    Regards,
    Sahil

     

  • HI,

    Attached dcomsm log. 

  • dcomsm.log

    Hi,

    Ignore earlier mail, Log enclosed in this.

  • Hi,

    Please update

  • Hi, Thanks for sharing the logs.

    We analyzed those and found that some binaries are not there due to (may be) an unsuccessful upgrade. Can you repair  the installation and share the logs for us to analyze. You have to use the same MSI( which you used for upgrade ) to run the repair(OMSA v8.3 in your case).

    The below command can be used:

    msiexec.exe /fa <MSI_Name> /l*v <LOG_Name>

    e.g.

    msiexec.exe  /fa SysMgmtx64.msi /l*v C:\OMSA.log

    Thanks,

    Sahil