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Another instance of suu is already running?!?

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Another instance of suu is already running?!?

  • Hi,

    I used Repository manager to create an SUU file and on one of my servers, the file wont' install.  I run the suulauncher file and it inventories the server fine.  It finds 5 things that need to be updated.

    When I click Upgrade, it gives me an error that another instance of SUU is already running.  I rebooted the server and tried again and got the same error.

    Can anyone help figure out what the problem is?  Server is running Windows Server 2012.

    The invcolOutput.log file shows the following:

    <?xml version="1.0" encoding="UTF-16"?>

        
    <SVMInventory lang="en" schemaVersion="1.0" invcolVersion="16.05.200 (BLD_697)" invcolBuild="697" timeStamp="2016-07-12T12:29:43">
        <OperatingSystem osVendor="Microsoft" osArch="x64" majorVersion="6" minorVersion="2" spMajorVersion="0" spMinorVersion="0"/>
        <System systemID="028C"/><Device componentID="2331" display="OpenManage Server Administrator">
            <Application componentType="APP" version="8.2.0" display="OpenManage Server Administrator"/>
        </Device>
        <Device componentID="159" display="BIOS"><Application componentType="BIOS" version="1.12.0" display="BIOS"/></Device>
        <Device componentID="20137" display="iDRAC6">
          <Application componentType="FRMW" version="2.80" display="iDRAC6"/>
       </Device>
        <Device vendorID="8086" deviceID="340A" subDeviceID="028C" subVendorID="1028" bus="0000" device="0003" function="0000" display="Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A Driver"/></Device>
        <Device vendorID="8086" deviceID="3A35" subDeviceID="028C" subVendorID="1028" bus="0000" device="0029" function="0001" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A35"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A35 Driver"/></Device>
        <Device vendorID="8086" deviceID="3403" subDeviceID="028C" subVendorID="1028" bus="0000" device="0000" function="0000" display="Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3403"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3403 Driver"/></Device>
        <Device vendorID="8086" deviceID="3423" subDeviceID="0000" subVendorID="0000" bus="0000" device="0020" function="0002" display="Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423 Driver"/></Device>
        <Device vendorID="8086" deviceID="3A26" subDeviceID="028C" subVendorID="1028" bus="0000" device="0031" function="0005" display="Standard Dual Channel PCI IDE Controller"><Application componentType="DRVR" version="6.2.9200.16548" display="Standard Dual Channel PCI IDE Controller Driver"/></Device>
        <Device vendorID="8086" deviceID="3A37" subDeviceID="028C" subVendorID="1028" bus="0000" device="0026" function="0000" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A37"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A37 Driver"/></Device>
        <Device vendorID="8086" deviceID="3408" subDeviceID="028C" subVendorID="1028" bus="0000" device="0001" function="0000" display="Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408 Driver"/></Device>
        <Device vendorID="8086" deviceID="244E" subDeviceID="028C" subVendorID="1028" bus="0000" device="0030" function="0000" display="Intel(R) 82801 PCI Bridge - 244E"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 82801 PCI Bridge - 244E Driver"/></Device>
        <Device vendorID="8086" deviceID="3A34" subDeviceID="028C" subVendorID="1028" bus="0000" device="0029" function="0000" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A34"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A34 Driver"/></Device>
        <Device vendorID="1000" deviceID="0072" subDeviceID="1F1D" subVendorID="1028" bus="0003" device="0000" function="0000" display="Dell PERC H200 Adapter"><Application componentType="DRVR" version="2.0.63.0" display="Dell PERC H200 Adapter Driver"/></Device>
        <Device vendorID="8086" deviceID="3A20" subDeviceID="028C" subVendorID="1028" bus="0000" device="0031" function="0002" display="Standard Dual Channel PCI IDE Controller"><Application componentType="DRVR" version="6.2.9200.16548" display="Standard Dual Channel PCI IDE Controller Driver"/></Device>
        <Device vendorID="8086" deviceID="340E" subDeviceID="028C" subVendorID="1028" bus="0000" device="0007" function="0000" display="Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E Driver"/></Device>
        <Device vendorID="8086" deviceID="3A39" subDeviceID="028C" subVendorID="1028" bus="0000" device="0029" function="0003" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A39"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A39 Driver"/></Device>
        <Device vendorID="8086" deviceID="342E" subDeviceID="0000" subVendorID="0000" bus="0000" device="0020" function="0000" display="Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E Driver"/></Device>
        <Device vendorID="8086" deviceID="3A3A" subDeviceID="028C" subVendorID="1028" bus="0000" device="0029" function="0007" display="Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A Driver"/></Device>
        <Device vendorID="8086" deviceID="3422" subDeviceID="0000" subVendorID="0000" bus="0000" device="0020" function="0001" display="Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422 Driver"/></Device>
        <Device vendorID="8086" deviceID="3A36" subDeviceID="028C" subVendorID="1028" bus="0000" device="0029" function="0002" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A36"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A36 Driver"/></Device>
        <Device vendorID="8086" deviceID="3A16" subDeviceID="028C" subVendorID="1028" bus="0000" device="0031" function="0000" display="Intel(R) ICH10R LPC Interface Controller - 3A16"><Application componentType="DRVR" version="6.2.9200.16384" display="Intel(R) ICH10R LPC Interface Controller - 3A16 Driver"/></Device>
        <Device vendorID="8086" deviceID="3A3C" subDeviceID="028C" subVendorID="1028" bus="0000" device="0026" function="0007" display="Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C Driver"/></Device>
        <Device vendorID="102B" deviceID="0532" subDeviceID="028C" subVendorID="1028" bus="0004" device="0003" function="0000" display="Microsoft Basic Display Adapter"><Application componentType="DRVR" version="6.2.9200.16384" display="Microsoft Basic Display Adapter Driver"/></Device>
        <Device vendorID="8086" deviceID="3A38" subDeviceID="028C" subVendorID="1028" bus="0000" device="0026" function="0001" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A38"><Application componentType="DRVR" version="6.2.9200.16655" display="Intel(R) ICH10 Family USB Universal Host Controller - 3A38 Driver"/></Device>
        <Device vendorID="1000" deviceID="0072" subDeviceID="1f1d" subVendorID="1028" bus="3" device="0" function="0" display="PERC H200A Controller 0"><Application componentType="FRMW" version="07.03.06.00" display="PERC H200A Controller 0 Firmware"/></Device>
        <Device componentID="11204" enum="CtrlId 2000000 DeviceId 0 Backplane" display="SAS/SATA Backplane 0:0 Backplane"><Application componentType="FRMW" version="1.07" display="SAS/SATA Backplane 0:0 Backplane Firmware"/></Device>
        <Device componentID="20794" enum="CtrlId 2000000 DeviceId 4" display="ST3600057SS"><Application componentType="FRMW" version="ES68" display="Firmware for  - Disk 0 in Backplane 0 of PERC H200A Controller 0 in Slot 1 "/></Device>
        <Device componentID="20794" enum="CtrlId 2000000 DeviceId 3" display="ST3600057SS"><Application componentType="FRMW" version="ES66" display="Firmware for  - Disk 1 in Backplane 0 of PERC H200A Controller 0 in Slot 1 "/></Device>
        <Device componentID="20794" enum="CtrlId 2000000 DeviceId 2" display="ST3600057SS"><Application componentType="FRMW" version="ES68" display="Firmware for  - Disk 2 in Backplane 0 of PERC H200A Controller 0 in Slot 1 "/></Device>
        <Device componentID="20794" enum="CtrlId 2000000 DeviceId 1" display="ST3600057SS"><Application componentType="FRMW" version="ES68" display="Firmware for  - Disk 3 in Backplane 0 of PERC H200A Controller 0 in Slot 1 "/></Device>
        <Device componentID="103665" enum="Qnx2Fam" display="QLogic BCM 57xx and 57xxx Driver Family">
        <Application componentType="DRVR" version="18.4.0" display="QLogic BCM 57xx and 57xxx Driver Family"/>
      </Device>
        <Device vendorID="14e4" deviceID="163b" subVendorID="1028" subDeviceID="028c" bus="1" device="0" function="1" display="[0033] Broadcom BCM5716C NetXtreme II GigE #33">
          <Application componentType="FRMW" version="07.10.18" display="[0033] Broadcom BCM5716C NetXtreme II GigE #33"/>
       </Device>
        <Device vendorID="14e4" deviceID="163b" subVendorID="1028" subDeviceID="028c" bus="1" device="0" function="0" display="[0032] Broadcom BCM5716C NetXtreme II GigE #32">
          <Application componentType="FRMW" version="07.10.18" display="[0032] Broadcom BCM5716C NetXtreme II GigE #32"/>
       </Device>
        <Device componentID="18980" display="Dell LifeCycle Controller v1.7.5, 1.7.5.4, A00">
      <Application componentType="APAC" version="1.7.5.4" display="Dell LifeCycle Controller v1.7.5, 1.7.5.4, A00"/>
    </Device>
        <Device componentID="196" display="Dell 32 Bit Diagnostics, version 5162 Installer Revision 14.05.00, 5162A0, 5162.1">
      <Application componentType="APAC" version="5162A0" display="Dell 32 Bit Diagnostics, version 5162 Installer Revision 14.05.00, 5162A0, 5162.1"/>
    </Device>
        <Device componentID="18981" display="Dell OS Driver Pack, Version 14.10.00, A00">
      <Application componentType="APAC" version="14.10.00" display="Dell OS Driver Pack, Version 14.10.00, A00"/>
    </Device>
        <Device componentID="19270" enum="PS:0" display="Power Supply">
    <Application componentType="FRMW" version="03.02.31" display="Power Supply"/>
    </Device>
        <Device componentID="19270" enum="PS:1" display="Power Supply">
    <Application componentType="FRMW" version="03.02.31" display="Power Supply"/>
    </Device>
        </SVMInventory>

        

  • Hi,

    This might be due to creation of suu lock file and below are the steps to delete the same.


    On systems running Windows operating systems, open the Windows Task Manager, click the Applications tab, and check if SUU is running. If no other instances of SUU are running, then SUU may have encountered an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems running Windows operating system, navigate to the <%systemdrive%>:\dell\suu directory and delete the suu.lck file

    Please refer SUU UG for more information.


    thanks,

    Palani Raja

  • The only files I have in the C:\Dell\SUU folder are:

    invcolOutput.log
    PMInfo.properties
    support.log.0

    I do not see anything related to SUU in Task Manager.

    Tried it again and got the same error.

  • I booted into the Lifecycle Controller and was able to install updates through that with no problems.  I went back into Windows and ran the SUU program and it found a driver that still needed to be updated.  I clicked to start the Upgrade and immediately for the same error again that an SUU was already running.


    There's definitely not anything else running so I don't know why this wouldn't be working.

    When I check the Dell/SUU folder while the error is still on the screen I see the Lock file.  But as soon as the program closes the lock file goes away on its own.

    Any other suggestions?

  • Hello,

    i have the same Problem, do you find a solution?

  • Hi,

    suu lock file may create this issue and below are the steps to delete the same.


    On systems running Windows operating systems, open the Windows Task Manager, click the Applications tab, and check if SUU is running. If no other instances of SUU are running, then SUU may have encountered an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems running Windows operating system, navigate to the <%systemdrive%>:\dell\suu directory and delete the suu.lck file

    If you are still facing the issue please provide support.log.0 for further analysis

    thanks,

    Palani Raja

  • I also got this error, ans soon as i close the program, the suu.lck file disapper again.

    Everytime i try to start suu, the error is back with another instance is already running, if i try to delete the suu.lck file before closing the program, is says the file is being used by another process and cannot be deleted.