Scott,

This was a good beginning, needs to be updated, but, one of OUR biggest issues with OpenManage (and, many other things Dell) is version confusion. Just as an example, I downloaded the latest (by date, from the FTP site SUU ISO, extracted it to a folder, and opened the ReadMe.txt, getting this (can't find a way to paste my nice screenshot, so, will have to do text):

Name of ISO (from FTP site): OM_5.5.1_SUU_A00.ISO

Folder name created when extracted (using ISOBuster, Nero, etc., same results): SUU_1.8.00018

Header of SUU_readme.txt:

>>######################################################################
DELL(TM) OPENMANAGE(TM) SERVER UPDATE UTILITY 1.8.1 README
######################################################################<<

First paragraph of SUU_readme.txt:

>>This readme provides information for Dell OpenManage Server
Update Utility version 1.8.2.<<

So, not being that smart of a person, I'd be hard pressed to figure out what I wanted, where to get it, what I have, and, how would I know.

If this was an isolated incident, then, I'd chalk it up to a bad Version Tracking Person (I presume Dell has a few of those), but, sadly, it's all too normal.

To let you know how this all came about, I went to the link for SUU Documentation, which informed me there was a 1.8.2 version, then...I started looking ALL OVER for THAT version.

Now multiply this by a LOT of products and drivers, etc., and, you should be able to feel my pain.

Any thoughts on how the user base can assist Dell with getting this all fixed?

Thanks!

I feel your pain. I started doing OpenManage about one year ago with no previous experience with the product. I quickly became confused with the naming and numbering scheme and that's why I originally created all the posts and blogs about what to download, where to download it, to try to help.

If I was so confused I can only imagine the frustration level of the customer.

We've got this page that hasn't been updated - http://www.delltechcenter.com/page/Dell+OpenManage+Downloads+Explained
Maybe I can start there. We had great visions of all the users helping out with the creation and maintaining of pages, but you know how that goes :-) I'll go ahead and make you a writer and you can edit this page also if you feel the urge to help out.

I would certainly not mind replying, as, this (versioning, including FINDING things on the Dell site(s)) is near and dear to my heart. As well as essential!

What might be a good idea, is to get a Dell versioning person together with some of us on a call, coz, we REALLY need to do this on the Dell side--I can't effect changes, just provide some translations. Thanks, Scott.