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Powervault TL2000 Medium Changer not displayed in Win 2012 R2

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Powervault TL2000 Medium Changer not displayed in Win 2012 R2

This question has been answered by DELL-Sam L

We are using BackupExec 16 and the tape library TL2000 (ULT3580-HH5) is connected to my Windows 2012 R2 via SAS interface. No medium changer is displayed in Device Manager, just Tape Drive. Therefore, no Robotic Library is shown in BackupExec 16.

Current situation
Tape drive driver: 6.2.5.5
Changer Bus Enumerator driver: 6.2.4.8
Tape Bus Enumerator driver: 6.2.4.8
Library firmware: E.30 / 3.20e (from A26)
Drive firmware: G361 (from A24)
Mode: Random

I have read through this: http://en.community.dell.com/techcenter/storage/f/4466/t/19610848
but it didn't help. Can anybody give me other advice? Thanks in advance.

Verified Answer
  • Hello jpoonkk,

    You are using the wrong HBA. With the TL2000 it can’t be connected to a RAID controller as it is not seen correctly. That is the reason that you are only seeing the tape drive. You will need to get just a SAS HBA that is not a RAID controller.

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

All Replies
  • Hello jpoonkk,

    Which SAS card are you using in your host? If you go into the bios of your SAS card are you able to see both the medium changer and the tape drive? The TL2000 is a multi lun device, so I would make sure that your SAS HBA has multi lun support enabled.

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • Thanks Sam. The SAS card is MegaRAID SAS 9280-16i4e. I can see the tape drive but not the medium changer from BIOS.

  • Hello jpoonkk,

    You are using the wrong HBA. With the TL2000 it can’t be connected to a RAID controller as it is not seen correctly. That is the reason that you are only seeing the tape drive. You will need to get just a SAS HBA that is not a RAID controller.

    Please let us know if you have any other questions.

    DELL-Sam L
    Dell | Social Outreach Services - Enterprise
    Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

  • It works. Thanks a lot, Sam. You are my saviour!