Dell Community

Dell Data Security Chat

For U.S. customers only, chat support is now available Monday through Friday, 8 a.m. to 5 p.m. CST.


For US/CA support, please call: 877.459.7304, Option 1, Ext. 4310039.

For a list of international numbers, please click here.

Other Helpful Links

 
 
 
 

Data Data Security Online Community

Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation.

Voice of the Customer

Want to make an impact on the future designs for Dell Data Security? 

Our Voice of the Customer (VoC) team works directly with customers to gather feedback on product improvements and enhancements. This feedback is shared with Dell Marketing and Engineering teams to drive new feature definition of the existing software products.

We value your feedback! To participate in this process, please click here.

Activating Dell Data Security

If you are preparing to activate and deploy your Data Security software, please review this helpful video.

RSS Feeds

Click this link to update or create new RSS feeds.

Contact Support

Online Support: www.dell.com/ddpesupport

Phone: 877.459.7304, Option 1, X4310039

Please have your service tag available. 

Monthly Dell Data Security Technical Newsletter

To: Data Security Software Customers

This month in Data Security

New Releases Now Available

Please visit www.dell.com/ddpesupport for these releases as well as documentation on new features.

Dell Security Management Server 9.8.2
Dell Encryption Enterprise 8.15.0
Dell Endpoint Security Suite Enterprise 1.8.0 – ESSE customers can download their software by following SLN306942.

New Features and Updates

A new policy in Security Management Server/Security Management Server Virtual v9.8 allows the administrator to enable or disable users' ability to select Remember Me on the PBA login screen and customize Support dialog text.
The Encryption client drivers pass the Hypervisor Code Integrity (HVCI) checks.
Operating system downgrade is now supported with the Encryption client.
An administrator can revoke Data Guardian keys for individual files shared with an external user, on either the External User Management page or the Audit Events page, and can now blacklist an external user from the Audit Events page.
Policy allows Data Guardian Windows and Mobile to apply an onscreen watermark to protected Office documents and PDFs. The watermark identifies the user and is displayed when the document is printed or shared.
Advanced Threat Prevention and Data Guardian endpoints now show to have Protected status on the Endpoints page when their agents report their plugins' status as Functional. Plugin Status is displayed on the Providers tab of the Endpoint Details & Actions page.
Advanced Threat Event notification emails now include hyperlinks to additional detail about each category of event.
Pre-Boot Authentication policies now display in the Authentication Technology Group on the Security Policies tab. A new policy allows the administrator to enable or disable users' ability to select Remember Me on the PBA login screen.

For a full list of new features and updates for all products please see the Technical Advisories under the Manuals & Documents section. 

Dell Data Protection Re-Branding

Dell Data Protection has been re-branded to Dell Data Security. For a full list of product name changes, reference History of Dell Encryption Names.

Dell Data Protection | Enterprise Edition Server .NET Framework 4.7 Compatibility

Upgrading or Installing Dell Data Protection | Enterprise Edition Server v9.7 or earlier is not supported on systems running .NET Framework 4.7. However, if Dell Data Protection | Enterprise Edition is already installed and .NET Framework 4.7 is upgraded through Windows Updates, there are no known issues.
 
For more information on how to determine if .NET Framework 4.7 is installed reference Does Dell Data Protection Enterprise Edition Server Support .NET Framework 4.7.


Dell Data Security Forum

DDPE Blocking Windows Update

A customer was having issues applying windows updates to multiple systems on a network and DELL-Dale P was able recognize the problem and provide a solution.


Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs.

Within the United States, the dedicated number is
For a list of in-country phone numbers, please click here.

877.459.7304, Option 1, X4310039.

_______________________________________________________________________________

Helpful Links

How to Renew APNs Certificate for AirWatch
This article provides details on how to renew the Apple Push Notification service (APNs) certificate for the AirWatch Console.

How to Register for a myAirWatch Account
TThe myAirWatch portal provides access to documentation, knowledge base articles, and solutions on the VMware AirWatch application. Registration is required to gain access to the myAirWatch portal