FAQ

DellTechCenter.com is a technical community for IT professionals where you can connect with Dell customers, employees, and partners for the purpose of sharing knowledge, best practices, and information about Dell solutions and services.

Founded in 2007, the Dell TechCenter community is maintained by a full time,dedicated team of Dell employees with technical expertise.  Additionally, dozens of Dell Engineers contribute to TechCenter on a daily basis.  

Feel free to browse the TechCenter and engage us through the community or via Twitter, YouTube, Linkedin, Facebook, or email, as we all work hard to make this a true community site.

You can also register to become a member today in order to comment in the forums and receive our monthly Dell TechCenter IT Bulletin newsletter.

What is the Dell TechCenter?

The Dell TechCenter is an online technical community for Dell Enterprise products. We reach out to customers in several ways:
  • The Dell TechCenter Wiki is like Wikipedia for Dell Enterprise products. Our goal is to provide technical content that makes the lives of our customers' easier. Topics cover the full gamut of Server technologies including Storage, Systems Management, Virtualization, Networking, Client Management, Blade Systems, etc. Through the wiki, want to reduce complexity, show you how to get the most of our products, and give you information that goes above and beyond what a user guide or marketing materials can tell you.
  • We host weekly Tech Tuesday chatroom sessions at 3PM CST where we invite customers to chat with the Dell folks who work behind the scenes to give you an in depth look into Dell products. Chat sessions last for an hour and customers are encouraged to ask questions in order to get news straight from the experts who design Dell products.
  • Dell TechCenter hosts a discussion forum where we discuss Dell Enterprise products, share best practices, give advice, and answer general questions relating to how to best use Dell. We also share best practices for and provide pre-sales information on Dell products.
  • We write timely blog posts about the topics our customers care about on the Dell TechCenter Blog.
  • We create hands-on, how-to videos that we share both on the wiki and in our YouTube channel.

    What Dell queries are best handled outside of TechCenter?

    While we aim to help our customers in any way we can, The Dell TechCenter team does not provide direct customer support. We specialize in highlighting what you can do with your Dell products instead of fixing them in the rare case that you encounter an issue.

    For urgent break-fix issues, please contact Dell support or visit support.dell.com for driver downloads. For discussion forums that discuss Dell products, you are best served in the Dell Support Forums.

    Additionally, the @DellCares Twitter account is online to listen, help and provide proactive info to Dell Customers.

    Who benefits from the Dell TechCenter?

    Anyone who is curious about Dell Enterprise technologies can benefit from the Dell TechCenter. We get tens of thousands of hits a month, and have readers all around the world. In fact, we just launched Dell TechCenter sites for our Japanese ,Chinese , and German speaking customers. Most TechCenter readers work in IT, whether their server environment is in a small server room or a large dataceter.

    Everyone is welcome to participate in the Dell TechCenter, as most of the features on our sites do not require a login or password. Registered writers may edit page content, but user priviliges must be approved by a moderator.

    Who runs the Dell TechCenter?

    The TechCenter team consists of Dell employees with diverse yet complimentary backgrounds. Each team member specializes in a particular technology area and builds content around their area on the Dell TechCenter website.

    To meet the team and learn more about the team, check out the About Us page. You can connect with each of us on Twitter, on the TechCenter website, or talk to us in person on live chats or at industry conferences.

    What if I never had a TechCenter username?

    Follow these instructions to create a Dell My Account and Community Username.

    If you have a Dell My Account:
    1. Click on Sign In in the top right corner
    2. Use your email address and password to log in
    3. You will be prompted to create a Community Username on the next screen.

     

    If you don’t have a Dell My Account or Community Username:
    1. Click on Join on the top right
    2. Click on the ‘Create Account’ button
    3. Fill in the information using a different Username than first tried and you’re set to go!

    If you have problems, try clearing your cookies.

    Please let us know if you have questions. Enterprise_TechCenter@Dell.com 

    .

    How Do I unsubscribe from the email communications?

    You can click  the "Email Unsubscibe to this Blog" from the TechCenter News page, or send an email with your email address and 'unsubscribe' in the subject line to:  Enterprise_TechCenter@Dell.com 

    What if I tried to create my Community Username and it says ‘Username is already taken’ ?

    1. Were you using the username that you used in the old TechCenter?
      1. We migrated  your credentials over from the old TechCenter and will be sending you an email on Monday with your username and temporary password.
    2. If you didn’t have an account at the old TechCenter, you can create a new account by:
      1. Click on Join on the top right
      2. Click on the ‘Create Account’ button
      3. Fill in the information using a different Username than first tried and you’re set to go!

    If you have problems, try clearing your cookies.

    Please let us know if you have questions. Enterprise_TechCenter@Dell.com 

    My Account What is a Dell and Community Username?

    A Dell My Account consists of the email address and password associated with your Dell account.

    This allows you to log in and update your contact information, update subscriptions, see order history, save carts, etc. It’s your one stop account for all things Dell.

     

    The Community Username is displayed publicly when you are posting in the community areas such as on forums, wikis and commenting on Dell blogs.

    Dell My Account = email, password

    Community Username = username (links to the Dell My Account database by an email address)

    How do I create an account?  You will need to have a Dell My Account and Community Username?

    How do I create an account?  You will need to have a Dell My Account and Community Username.

    1. If you have a Dell My Account:
      1. Click on Sign In in the top right corner
      2. Use your email address and password to log in
      3. You will be prompted to create a Community Username on the next screen.

     

    1. If you don’t have a Dell My Account or Community Username:
      1. Click on Join on the top right
      2. Click on the ‘Create Account’ button
      3. Fill in the information and you’re set to go!

    If you have problems, try clearing your cookies.

    Please let us know if you have questions. Enterprise_TechCenter@Dell.com