Frequently Asked Questions about the Dell Custom Updates for ConfigMgr 2007 - As this is a wiki, we welcome your input to all content - Please add FAQs that you feel should be here.

Q: Where is the Home Page for the Dell Custom Updates Catalog?
A: Use the Dell Updates Catalog page on DellTechCenter as a portal for all information for the Dell Custom Updates Catalog.

Q: Where can I submit feedback?
A: Post Feedback using thread posts on the respective DellTechCenter page

Q: Do I need to import both the Dell Server and Business Client Catalogs?
A: If you want to detect and deploy Dell updates to both Servers and Workstations, then yes. These catalogs are managed separately, should you only decide to manage one or the other using Dell Updates.

Q: What is the Dell OpenManage Inventory Agent?
A: The Dell OpenManage Inventory Agent is a service that must be installed on every system to detect Dell Hardware Updates. There is a separate update for servers and workstations. The service runs at system startup to detect the current state of Dell Hardware (firmware versions, driver versions, etc), and then stops within a few minutes. The service will remain stopped until the next system restart.

Q: How often do the Dell Catalogs Update?
A: o Server Catalogs are update each quarter (Jan, Apr, Jul, Oct) with the exception of urgent critical fixes that are released between the quarter releases. o Client Catalogs are released monthly with the exception of urgent critical fixes that are released between the monthly releases.

Q: I see the catalog has been updated on the Dell FTP site, but I don't see the updates in my ConfigMgr Console - What happened?
A: As with all custom catalog updates, you must open the SCUP admin console, and force a synchronization to synchronize the latest catalog. Once SCUP has the updates, you must publish the updates to WSUS, then ConfiMgr will synchronize on your define schedule (or you man manually launch a synchronization for software updates).

Q: I am having problems importing catalogs from the internet - I suspect a proxy issue . ..
A: Take a look at Jason Lewis' blog post about using SCUP behind a proxy server.

Q: I am having problems publishing the Dell Catalog Updates to WSUS or getting clients to install the updates - I suspect a certificate or GPO issue.
A: Check your certificate and GPO settings.

Q: Where can I receive troubleshooting assistance for troubleshooting Dell Updates?
A: Start with the forums on Microsoft Technet for Software Updates Management. More links will be provided soon.