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XPS 13 no soundcard detected

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XPS 13 no soundcard detected

  • For a while I was having issues on my XPS 13 9350 DE where the sound would stop working and only "Dummy Output" would be shown under audio outputs. This would usually be fixed by a hard reboot. However recently this had failed to fix the issue. It seems no sound cards can be detected and ``aplay -l`` returns

    ``

    aplay: device_list:268: no soundcards found...

    ``

    I went through many troubleshooting threads and reinstalled drivers, replaced configuration files and more. 

    Finally, I just did a full system restore of Ubuntu using the recovery partition and the same issue persists so I'm thinking now this may be a hardware issue... 

    Any insight here would be appreciated.

  • I've had this same sound issue but I found the solution (at least for me). My computer is a Dell XPS 13 9350 Ubuntu 14.04 factory preinstall.

    Follow these steps to solve the no sound issue saying dummy output by running these commands:

    1. Type "sudo apt-get install alsa-base alsa-utils alsa-tools libasound2 libasound2-plugins pavucontrol pulseaudio dkms" without the quotes and press <ENTER>.
    2. Type "gksudo gedit /etc/modprobe.d/alsa-base.conf" without quotes, enter in admin's password and press <ENTER>, go to the very bottom and add "options snd-hda-intel model=generic", and then save and close the file.
    3. Type "sudo alsa force-reload" without the quotes and press <ENTER>.
    4. Now reboot your laptop and you should have sound and the speaker message instead of dummy output.

    If your volume keybinding on the audio F-keys don't do anything prior to all of this then run these commands to fix that:

    1. Type "gsettings reset org.gnome.settings-daemon.plugins.media-keys volume-up" without the quotes and press <ENTER>.
    2. Type "gsettings reset org.gnome.settings-daemon.plugins.media-keys volume-down" without the quotes and press <ENTER>.
    3. Type "gsettings reset org.gnome.settings-daemon.plugins.media-keys volume-mute" without the quotes and press <ENTER>.
  • You may also want to read through the link below to see if it applies to you.

    http://en.community.dell.com/techcenter/os-applications/f/4613/t/19682246

  • I've encountered the same issue after applying the latest update ( Kernel 3.19.0-59-generic)

    I have it working again and I had to execute the following steps:

    1) boot , go into system settings menu (F2)

    2) In System settings look for the Audio entry. In mine it said no sound card

    3) Reset to factory settings. Reboot. Even I never changed anything here the reset enabled the detection of the soundcard.

    4) Sound was working but high static was on the built in speakers. To fix this do the following:

    sudo vi /etc/modprobe.d/alsa-base.conf

    And add the following line to the bottom:

    options snd-hda-intel vid=8086 pid= 8ca0 snoop=0

    if you have a entry for options snd-hda-intel just comment it out.

    5) Save file. reboot

    After these steps my sound was back. No static and headset plugin, built in speakers all worked.

    Cheers

  • Hi,

    I'd like to have some help from you guys on this topic. I tried both the workarounds suggested at this page (this one and the one of May 24 few lines bottom) and they do not work.

    In audio menu the dummy output

    In the following some things I checked: 

    aplay: device_list:268: no soundcards found...

    cat /proc/asound/cards
    --- no soundcards ---

    Thank you in advance!

  • did you try to disable fastboot in the BIOS settings ?

  • Hi! Thanks for the hint!

    I switched off the pc (for pure chance) and everything now works. 

    Just for other users, who may face the same trouble, for me the first of the two proposed methods made the trick.

    Cheers, 

    Luca

  • Awesome!!! I am glad.