Last week @DellBigData hosted our December #ThinkChat asking you how evolving technology has changed the way you shop for gifts during the holiday season! Where do you shop first?  Online or in a store? Do you find recommendation engines helpful or creepy?   Do you see a need for 30min drone delivery or Uber delivery?  We discussed these and more during this month's #ThinkChat!  Check out the recap below of some of the highlights!

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View the whole #ThinkChat on Twitter

 

Where do you shop first? Online or in a store?

From Josep:

A1 #ThinkChat online, first and last. Hoping for sleigh #Drones to deliver last minute gifts

11:07 AM - 4 Dec 2015 ·

 

From Joanna:

.A1Pt1-I like to do research on line first and then purchase the product in a local store thereby supporting local businesses #ThinkChat

11:06 AM - 4 Dec 2015 

 

From Claudia:

I do all my holiday shopping online! #thinkchat. In fact I shop online throughout the year. https://twitter.com/DellBigData/status/672854311467008000 …

11:07 AM - 4 Dec 2015

 

From Shawn:

Shopping in a store is quickly becoming a non-starter for me. Takes too long, not convenient. Better deals online. #ThinkChat

11:07 AM - 4 Dec 2015

 

From Emily:

I usually start hunting in the store for deal and then move to online research. #ThinkChat https://twitter.com/DellBigData/status/672854311467008000 …

11:07 AM - 4 Dec 2015

  

From Ryan:

Q1: #ThinkChat - I shop a lot on @amazon during the holidays. Agree with @JAdP... Want #drones delivery

11:11 AM - 4 Dec 2015

 

 

Do you enjoy interacting with retailers who use recommendation engines and other analytic insights?

From Joanna:

A2Pt1-Hum, I like recommendation engines that help me expand my interest/purchasing horizons. I definitely use analytics #ThinkChat

11:13 AM - 4 Dec 2015 

 

A2Pt2-on how I purchase and products that have statistics to support better decision making seems very meaningful. #ThinkChat

11:14 AM - 4 Dec 2015 

 

A2Pt3-Unhappiness arises when the engines and algorithms have incomplete data sets thereby giving sub-optimal or suggestions. #ThinkChat

11:15 AM - 4 Dec 2015 

 

From Emily:

Absolutely! Thank you @amazon for always correctly anticipating my next purchase item. #ThinkChat https://twitter.com/DellBigData/status/672855975666126848 …

11:14 AM - 4 Dec 2015

 

From Josep:

A2 #ThinkChat not really; most recommendations are way off for me. Upside, no need to fear AI becoming Skynet/Terminator ;-)

11:14 AM - 4 Dec 2015

 

From DellBigData:

@JAdP #ThinkChat

11:18 AM - 4 Dec 2015

 

From Claudia:

Q2 #thinkchat I do. At first I didn't appreciate being "cookied" and stalked online - but I actually find it useful https://twitter.com/DellBigData/status/672855975666126848 …

11:15 AM - 4 Dec 2015

 

From Paul:

Q2A1 Yes, it is helpful...until I actually buy an item from one of 'em and those recommendations still keep coming. #ThinkChat

11:15 AM - 4 Dec 2015

 

From Shawn:

A2pt2 Recommendation engines get it wrong when you share an account. Glad to see Netflix address this. #ThinkChat

11:15 AM - 4 Dec 2015

A2Pt3 The data aspect of recommendation engines is excellent big data use case w/ advanced analytics. #ThinkChat

11:17 AM - 4 Dec 2015

 

From Josep:

Yes, @shawnrog but many algorithms need work, and much of #ML need that old time statistics Magic #ThinkChat https://twitter.com/shawnrog/status/672857245768622080 …

11:19 AM - 4 Dec 2015 

 

From David:

Nearly all online, but if I do go to a store, I check the prices right there on my phone before buying. #ThinkChat https://twitter.com/shawnrog/status/672854690246369280 …

11:19 AM - 4 Dec 2015

 

Do you find recommendation engines helpful or creepy?

From Shawn:

A3 Innovation versus icky. When its out of context or unexpected it can leave you unhappy. #ThinkChat

11:21 AM - 4 Dec 2015

 

I'm not a big fan of bad ad targeting. Don't like ads following me around based on purchases. #ThinkChat

11:21 AM - 4 Dec 2015

 

From Josep:

A3a #ThinkChat recommendation engines will be less creepy as they become more helpful…

11:22 AM - 4 Dec 2015 

 

From Claudia:

Q3 bit of both! At Home Depot I scanned a prod code and they stalked me online. I was kinda creeped out. #thinkchat https://twitter.com/DellBigData/status/672857839019274240 …

11:23 AM - 4 Dec 2015

 

From Nicole:

Q3 A3 - Sometimes I forget I visited a site then see it through retargeting, but I rarely visit again because of the reminder #ThinkChat

11:27 AM - 4 Dec 2015

 

A4 - All of the above - even if the price is a little higher, I may purchase online due to convenience #ThinkChat https://twitter.com/shawnrog/status/672859513666600960 …

11:29 AM - 4 Dec 2015

 

 From Scott D:

@DellBigData Having children. Who has time for stores? #thinkchat

11:28 AM - 4 Dec 2015

 

From Paul:

Q4A1 Usually looking for lower prices compared to local; I rarely expect free delivery. #ThinkChat

11:29 AM - 4 Dec 2015

 

From Joanna:

A4Pt1-On-line shopping gives the benefit of all and it really makes the convenience factor...but you don't get the #THinkChat

11:29 AM - 4 Dec 2015

 

A4Pt2-the instant gratification of having merchandising in hand when you walk out the door. #ThinkChat

11:30 AM - 4 Dec 2015 

 

From Scott P:

@shawnrog Yes. It depends on what they're recommending and how much info the need. #ThinkChat

11:31 AM - 4 Dec 2015 

 

From David:

#ThinkChat let's not let analytics become like creepy Rob Lowe.

View on Twitter

11:31 AM - 4 Dec 2015

From Drone Maniac:

Shawn Rogers shawnrog : I have never shopped online at a hardware store... #ThinkChat Due to the immediate need. But I would if there was D…

11:31 AM - 4 Dec 2015

 

Which retailers are leading the race with superior customer service and experiences?  Who’s your favorite?

From Shawn:

A5 I received superior customer service from @Ecco shoes recently. Online, fast and good common sense service. #ThinkChat

11:35 AM - 4 Dec 2015

 

From Claudia:

A5 - By far Amazon Prime rocks! Kohls is also very good! #thinkchat Both re-targeting efforts are relevant as well. https://twitter.com/DellBigData/status/672861169493794816 …

11:36 AM - 4 Dec 2015

 

From C Z:

Q5: Zappos if talking about online retailer #thinkchat

11:37 AM - 4 Dec 2015

 

From Johnson:

@DellBigData A5: #Jabong frm India. No fuss. No mess. No cuss. 3 years #loyalty. At no 2 is Amazon. #ThinkChat

11:38 AM - 4 Dec 2015

 

From Nicole:

A5: I enjoy @amazon and @zulily - both have saved me a lot of headaches -- deals. Q/A and returns #ThinkChat https://twitter.com/shawnrog/status/672861539163049989 …

11:39 AM - 4 Dec 2015

 

Has online shopping created unique buying experiences?

From Joanna:

A6Pt1-Yes of course, the consumer is more informed today than ever before. Additionally, retailers have more #ThinkChat

11:43 AM - 4 Dec 2015

 

A6Pt1-information about their consumers. Together, both groups are highly informed #ThinkChat

11:43 AM - 4 Dec 2015 

 

From Paul:

Q6A1 Yes, customer loyalty is now divorced from personal relationships and thus easier to break. #ThinkChat

11:44 AM - 4 Dec 2015

 

From Josep:

A6a #ThinkChat The breadth of available merchandise allows for unique finds. I'm hoping subscription services, like @amazon

11:45 AM - 4 Dec 2015 

 

From David:

#ThinkChat @x_wolfman, at some online stores, my wife leaves things in her cart until they send a free shipping cpn https://twitter.com/x_wolfman/status/672863183019761664 …

11:46 AM - 4 Dec 2015

 

Is data protection top of mind?  How do you protect your personal data?

From C Z:

A6 - not yet…I think if #iot data is incorporated in the #dma of recommendations, with privacy in mind, then unique #thinkchat

11:50 AM - 4 Dec 2015

 

From Shawn:

Q7 I think that online purchasing has earned a certain level of trust. Issues happen but it won't stop online retail #ThinkChat

11:50 AM - 4 Dec 2015

 

From Josep:

A7 #ThinkChat not really…already too late, or I wouldn't be on Twitter ;-)

11:52 AM - 4 Dec 2015

 

Well, @DavidSweenor do you expect privacy now, online or off? #ThinkChat but… https://twitter.com/davidsweenor/status/672865855743496192 …

11:54 AM - 4 Dec 2015 

 

From Joanna:

A7Pt1-Seemingly businesses and consumers alike are much too cavalier about data protection and data security #ThinkChat

11:52 AM - 4 Dec 2015

 

A7Pt2-All the stakeholders in the retail space put too much stock in technology to protect data and information #ThinkChat

11:53 AM - 4 Dec 2015 

A7Pt4-monitoring credit&protecting and managing passwords-believing that folks after our data are highly motivated and cleaver #ThinkChat

11:55 AM - 4 Dec 2015

 

From David:

#ThinkChat, I think Rise of the Machines but it looks more like this....too many devices and lack of Terminators.

11:55 AM - 4 Dec 2015

Do you see a need for 30 min drone delivery or Uber delivery?  Is it a game changer?

From Claudia:

A8 - No drones for me. (creepy for sure) Same day service is coming for sure... It's almost here now. #thinkchat https://twitter.com/DellBigData/status/672866976604164096 …

11:58 AM - 4 Dec 2015

 

@DavidSweenor maybe we could just send our personal drone to the store to pick up. #thinkchat

12:01 PM - 4 Dec 2015

 

From Nicole:

A8: Need - not necessarily; Want - yes - convenience & cool factor - usage will depend on consumer cost #ThinkChat https://twitter.com/DellBigData/status/672866976604164096 …

11:58 AM - 4 Dec 2015

 

From Ryan:

#ThinkChat - i might be interested in @uber 30 min delivery. That could be interesting! https://twitter.com/dellbigdata/status/672866976604164096 …

11:59 AM - 4 Dec 2015

 

From Paul:

Q8A1 Maybe some merit w @Uber as a ground delivery service, but a squadron of drones just sounds like chaos. #ThinkChat

11:59 AM - 4 Dec 2015

 

From Joanna:

A10Pt1-Drone technology seems a bit over the top from the current time frame. #ThinkChat

11:57 AM - 4 Dec 2015 

 

A10Pt2-If drone deliveries become safer, greener and more efficient, perhaps drones can reshape the way people interact with biz.#ThinkChat

11:58 AM - 4 Dec 2015 

A10Pt3-@Uber & @Airbnb have changed in their respective biz-perhaps there will be other inventions req changes in retail/customer #ThinkChat

12:00 PM - 4 Dec 2015 

 

A10Pt4-Openmindedness while proceeding cautiously and responsibly #ThinkChat

12:02 PM - 4 Dec 2015 ·

 

A10Pt5-Learning from history while pushing on the technology and societal envelops is the way to evolve with technology. #ThinkChat

12:02 PM - 4 Dec 2015