Getting Started Contributing to the Dell TechCenter Community (wikis, blogs, forums) 

How to add White Papers / Attachments on Dell TechCenter


About the Dell TechCenter Community

Dell TechCenter is a collaborative, technical community for IT professionals that helps members share best practices, learn about Dell Enterprise solutions, and solve problems.

Our mission is to educate the wider IT community about all things Dell, help customers get the most out of their Dell Enterprise products, and connect IT professionals with each other.

If you would like to contribute to the site, we are looking for well written and compelling technical content in the form of wiki articles, blogs, whitepapers, videos, forum posts, etc. 

Any registered user can post on the forums, but a higher level of access is required for wiki articles. Additional permissions are required to write to the blog.  Dell employees who contribute to the TechCenter are encouraged to get their Social Media and Communities certification before posting.

Wiki articles are best for in depth technical, how to, or instructional content, while blogs are best for overviews or opinion based content from a personal point of view.  Wikis are also better for much longer content while blogs are generally best for content under 500 words.  

 
Best Practices - All Content: 
  • Readers need to know why the information you are sharing is important, communicate with and appeal to TechCenter users from their point of view.  TechCenter's audience is IT Administrators who want to learn how Dell products and whitepapers, how-to videos, articles can allow them to do their jobs more effectively and make their life easier.
     
  • Upload a headshot picture for your account's profile picture.  People relate better to real people than to an anonymous generic image.
  • Proofread all documents before posting
  • TechCenter is a technical resource and its community members are highly technical as well, so make sure to write your content for this audience.
  • Limit the use of Dell jargon, acronyms and internal terms, use simple, straightforward language.
  • Effective content links to other related wikis and blogs so that the reader can learn more.
  • Many readers find wiki and blog content via search, so they might not necessarily land on the main content page first.  Be sure to provide context and link back to relevant content on sub pages so that users can learn more no matter what page they land on first.
  • Tag your posts, forum replies, videos, and white papers.  Use existing keywords so that readers can more easily find your content through the existing content.  Adding too many tags that no one else uses is sometimes counterproductive 

  

How to Contribute to Dell TechCenter Wiki Articles:

To contribute to Dell TechCenter wiki (Wikipedia or encyclopedia style reference articles tailored to Dell content), you need a DellTechCenter.com account.  You will also need writer privileges which can be obtained by clicking on the "Apply to be a Writer" link at the top of the Dell TechCenter page once you are signed in.

While Dell TechCenter is open for all to read, we are selective when granting access to edit pages. When requesting access, please mention the specific section you would like to contribute to.  If you work for Dell, please mention which department you work for.  If you don't work for Dell, please link to your website and a writing sample.  Once rights are granted, you will see an 'Edit Post' option on wiki articles.

DellTechCenter.com/wikis

  

Best Practices - Wikis:

  • We would like in depth Dell specific content that is factual and technical in nature.  Best practices, sample scripts, step-by-step how to guides, or sample architectures are all great examples of good content.  
  • Write keeping in mind that  IT Administrators and IT managers are our primary audience. Write in a style tailored to their needs and point of view. 
  • Keep in mind that the wiki content on DTC lives forever, so instead of using language such as "the latest version", please keep in mind that in a few years that content will be dated and inaccurate  Be specific when referring to software and hardware versions.  Also, when linking to downloads, either link to a general page or make sure to update the download link when newer versions become available.
  • For content that will be accessed over a long period of time, wikis are better than blogs because they are categorized in a logical hierarchy instead of simply by date published
  • If the page is about a 3rd party product, the wiki should have content that goes above and beyond what the 3rd party has on their own website (like Microsoft.com or VMware.com). For example our Virtualization pages talk about how to optimize or monitor ESXi on Dell specific hardware and our Microsoft pages talk about OS support for Dell specific hardware and servers.

 

Contributing Blogs to Dell TechCenter:

If wiki articles are like encyclopedia / Wikipedia articles, then blogs are like newspaper articles.  Blogs are timely short form articles best for summaries / overviews, time bound information, announcements, and personal opinions on a particular subject.  Blogs should have a call to action and link to more in depth content at the end. 

Blogs authors on Dell TechCenter require a different level of access than the wikis contributors.

If you have an interesting Dell or related IT industry topic to post on the Dell TechCenter, please send the text of your blog to  enterprise_techcenter@dell.com.  If your blog is approved, we can post a blog on your behalf (assuming the content is appropriate for our technical audience).

If you would like the ability to self publish on the Dell TechCenter blog, we only grant posting rights to those who have become regular contributors and who have shown advanced writing skills - if you work for Dell, you need to be social media certified.

DellTechCenter.com/blogs

Best Practices - Blogs:

  • Blogs are great for time bound information such as product launches or updates, reports from industry events or conferences, blogs from a personal point of view, and overviews about recent products that link back to a wiki with more information.
  • Blogs tend to be shorter than wiki articles and are more temporary in nature (think of a snapshot in time).  They usually get more views up front, but traffic drops off after a few weeks.
  • Minimum of 300 words typically.  Posts must contain enough content to explain why a subject is important, relevant, and useful to IT Administrators.  
  • We encourage opinion based content in the blogs and injecting a bit of personality into your articles to attract interest.
 
 
Best Practices - White Papers:
  • On the page that hosts the white paper, add a proper description of the content of your white paper so users can more easily search for a relevant white paper - perhaps use the introduction or executive summary.
  • Also from the white paper page, make sure to hyperlink to relevant content in the description field so that users can find relevant wiki or blog articles.
  • For a full tutorial on how to add white papers, watch the how-to video at the top of this page