Websense Technical Support Services

It is our pleasure to welcome you to Websense and the Websense Global Technical Support organization, where customer satisfaction is our primary objective. Websense Essential Information Protection™ solutions are backed by a worldwide team of highly trained and experienced technical support engineers. With operations around the globe, we provide our customers with the services required to help manage the risks of dynamic Web 2.0 applications, ensure safe and productive use of the Internet, and provide protection for critical systems and information.

Websense is Committed to World-Class Support

  • Websense is proud to announce that we have achieved certification under the Service Capability & Performance (SCP) Support Standard for delivering world -class customer support. SCP is an internationally recognized standard, which defines best practices for delivering the highest levels of enterprise service and support, quantifies performance levels, and establishes a foundation to build on existing quality processes.
  • The Association of Support Professionals (ASP) has awarded Websense with a 2010 and 2011 "Best Web Support" award in its annual "Ten Best Web Support Sites" competition, a prestigious award that showcases excellence in online service and support

For more information on Websense Awards and Certifications, visit:


Websense Monthly Support Webinars

‘Identifying Users with Logon Agent:  Implementation and Troubleshooting’ Register Today!

Archived Webinars

Websense Technical Support by Solution

Web Security | Web Security Gateway | Web Security Suite |Web Security v 7 | Cloud Web Security | Web Filter v 7 | Express

Data Security | Data Security

Email Security | Email Security Gateway Anywhere| Email Security Gateway | Cloud Email Security | Email Security

Appliance | Web Security Gateway – Appliance| Email Security Gateway – Appliance | V5000 Web Security (Windows) | X10G Appliance




 Websense Technical Library| TRITON Unified Security Center | Deployment and Installation Center | Upgrade Center