Dell discusses its new flagship ProSupport Plus support service for PCs and tablets. Through SupportAssist technology Dell is the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems. The complete support solution is designed to provide maximum support with minimal customer effort.
This is the summary of the recent Tech Chat hosted on Feb 24th, 2015:
The presenters were Charles Cook ( http://twitter.com/CharlesAndyCook , Charles_Cook@dell.com ), Adrienne Miller, Michelle Garcia ( Michelle_D_Garcia@DELL.com ), and Chris Landes.
A recording of the presentation along with the presentation deck and the chat transcript are available below:
Satish Singh:hello nicole
Chelsea:Can you provide the Dial in Information
Satish Singh:hi chelsea, there is no dial-in, the chat by the presenters will be heard by all, questions can be asked in chat
Satish Singh:this session will also be recorded and a link provided on the Dell TechCenter for you :)
Satish Singh:along with the slides
Satish Singh:if you have questions, please ask in the chat and charles and team will respond
Satish Singh:np :)
Satish Singh:hello Karl
Satish Singh:we're going to get started in about 5 mins
Satish Singh:presnters will have voice, everyone else will be chat only but please post questions if you have them
Karl Jakosalem:awesome, thanks!
Satish Singh:Hear from our Dell Services experts about the new announcement on Dell’s complete support offer, ProSupport Plus. Includes SupportAssist overview, features and benefits. Ask questions and interact with experts!
Adrienne Miller - Dell:Yes!
Satish Singh:if you have questions, don't hold back :)
Satish Singh:hello michael
Satish Singh:how is the data transferred to Dell from the previous slide?
Michelle Garcia:automatically through SupportAssist to Technical Support to assist with diagnostics
Michelle Garcia:and resolution
Satish Singh:thank you Michelle :)
Satish Singh:if the fault is detected after hours by SupportAssist, when will Tech Support be notified?
Adrienne Miller - Dell:@Satish - Michelle can correct if I am wrong but... with Support being 24x7 the customer can be contacted right away. That said, they can also choose settings so they won't be woken up in the middle of the night.
Michelle Garcia:Dell will contact customers via email 24hrs a day. If the customer contact preference is via phone, then Dell will contact the customer via phone the next business day
C Landes:I am interested in hearing how the folks on the call would use all the time ProSupport Plus will free up for them!
Joe_Albright:So to clairfy there is no cost to use Support Assist? But you will not be able to utilize all of the benefits of Support Assist without ProSupport Plus
Satish Singh:what is the tag minimum for a customer to entitle systems under prosupport plus?
Joe_Albright:yes thank you
Joe_Albright:for the client systems (Laptops, desktops, workstation) is there a minimum quantity needed for a TAM?
Joe_Albright:Just to GIVE some value add can you give key benefits of having TAM?
Joe_Albright:I think the discount cost of bundling ADP, PS, and KYHD in one sku is a great opportunity for some of the larger opportunites
C Landes:Here's somewhere you can learn more about ProSupport Plus and its benefits to both enterprise/data center as well as PCs and tablets: www.dell.com/prosupportplus
Satish Singh: http://en.community.dell.com/techcenter/extras/chats/w/wiki
C Landes:Thank you everyone!
Joe_Albright:I have my AC on in FL
C Landes:Joe, you're going to make those in the snow upset...