Upgrade to 5.5 fails with "Please Disable Profile Manager" - Wyse Device Manager - Wyse Software - Dell Community

Upgrade to 5.5 fails with "Please Disable Profile Manager"

Upgrade to 5.5 fails with "Please Disable Profile Manager"

This question has been answered by Andre Klefenz

I'm upgrading from 5.0 to 5.5 on Server 2012 R2 but the install aborts with the error "Please disable Profile Manager before upgrade". 

I have no idea as to what 'Profile Manager' this is referring. I there are no tasks or services by this name and the 5.5 install guide does not appear to mention a Profile Manager.

This is probably going to be a face-palm situation when someone points out the obvious answer but I'm currently at a loss.

Verified Answer
  • I finally found the answer. The Profile Manager is part of WDM but enabling/disabling it wasn't intuitive to me. For anyone else with the same issue the answer is in the Admin Guide. As a shortcut to the answer here's a screenshot of where to find the setting.

      

All Replies
  • I finally found the answer. The Profile Manager is part of WDM but enabling/disabling it wasn't intuitive to me. For anyone else with the same issue the answer is in the Admin Guide. As a shortcut to the answer here's a screenshot of where to find the setting.