"We've been having problems with their Latitude drivers in general. They really need fix these issues immediately."
"So have we. Trying to SysPrep or use an autounattend.xml from WAIK with an e6420 and it coughs up a hairball ('Error Handle' error) on the on the FF Protection driver every time. Our Demo Elitebook shows up Tuesday. Hopefully HP doesn't have this issue... "
"Perhaps it's a coincidence, but today I'm getting the 'Error Handle' error and I've never seen it before. Laptop is the E6320. First I used a wim image I had built from the ground up on a 4310 laptop. Got the Error Handle message right after Sysprep when the machine first logs in. Machine is usable, but the message won't go away. Then I built an image from the ground up using the Dell Windows 7 Pro disk and installed all of the drivers for a perfect Device Manager. Sysprep oobe generalize (no xml file) and I get the "Error Handle" error again! I don't think this is the "3 image" problem because the build is a brand new first time build.You mention the FF Protection driver. Is that the Free Fall driver? How do you know the error is associated with that driver? Would a reinstall fix it?I have 30+ laptops to roll out, so I need to figure this out. I've never used an image out of the box...I always rebuild. But that's starting to look like my next try. Hope that will work."
"I am getting the same thing on the image I created for the 6420. Windows 7 64bit. I installed the FF Sensor driver from Dell, sysprepped and created image - when I apply the image the machine throws the Error Handle error and there is Unknown Device in Device Manager - which is the Accelerometer (ACPI\SMO8800). So uninstall and reinstall of the device and driver does not work. I found this driver file (http://vivithemage.com/2011/05/acpi-smo8800-driver-missing-for-dell-e6410e6420e6510e6520/) and unzipped it to a folder in my Drivers folder and when I manually update the driver from Devoce Manager and point to the newly created folder it updates and I have no more issues upon rebooting and no more bangs in Device Manager. Should not have to do this."
"Error Handle" message: Got this on an E6400 running W7 off a fresh generic
Win 7-32 image. The ICON gave it away! Using Spybot I found FF_Protection.exe (FreeFallProtection) running at startup. Then in Programs and Features there it was: AccellerometerP11 by STMicroelectronics. I uninstalled this and rebooted. No more "Error Handle" message! I don't think this E6400 had this circuitry (didn't see any 'bangs' in Device Mgr.) but if you need the driver use the link Warren posted. Thanks all for posting all this. I found enough hints to fix the issue!
-Rich in CLE OH