Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.

 

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Knowledgebase Articles

 

195280 - "Access is denied" when launching the Reporting Console

“Access is denied”; when launching the Reporting Console.

Created: April 11, 2016

 

195978 - Administrative Service shows a yellow triangle and replication status is Unknown

In the DAAdminSVC_DAServerName.log it shows: "Opening pipe \\DAServerName\pipe\DesktopAuthority_StatusServer_NamedPipe_9200_0000. RESULT: 53=The...

Created: April 21, 2016

 

 

102481 - How to sort objects in the Manager Console

How to sort objects in the Desktop Authority Manager Console.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p...

Revised: April 6, 2016

 

SL4409 - Error "The Profile List file is not correctly signed and will not be processed"

Error at login: “The Profile List file is not correctly signed and will not be processed.”

Revised: April 7, 2016

 

100064 - How to reverse an accidentally applied user restrictive Group Policy Template GPO

A Group Policy Template GPO element was replicated to the domain and inadvertently locked down users, but deleting...

Revised: April 12, 2016

 

133492 - Unable to deploy a "Windows Settings" or "Software Settings" policy using a Group Policy Templates element

Unable to deploy a “Windows Settings” or “Software Settings” policy using a Desktop Authority Group Policy Templates element.

Revised: April 6, 2016

 

SL4092 - How to create a SQL Maintenance plan

How to create a SQL Maintenance plan.

Revised: April 7, 2016

 

SL2445 - Updates that do not change the content of the file are suppressed to prevent unnecessary replication

Revised: April 4, 2016

 

SL4166 - How to configure USB Port Security

How to configure USB Port Security.

Revised: April 1, 2016

 

183846 - The EPSON COM Emulation USB Port (COM4) in Device Manager is unable to start (Code 10) when USB Port-Security (USBPS) is installed.

The EPSON COM Emulation USB Port (COM4) in Device Manager is unable to start (Code 10) when USB Port-Security (USBPS) is installed. This issue...

Revised: April 1, 2016

 

183846 - The EPSON COM Emulation USB Port (COM4) in Device Manager is unable to start (Code 10) when USB Port-Security (USBPS) is installed.

The EPSON COM Emulation USB Port (COM4) in Device Manager is unable to start (Code 10) when USB Port-Security (USBPS) is installed. This issue...

Revised: April 1, 2016

 

129890 - The Logging viewer does not show more than 10 records

The view log window only shows 10 lines, although the log has more than 10 lines.

Revised: April 12, 2016

 

153877 - How to manually remove the Download role from an Update Service

How to manually remove the Download role from an Update Service

Revised: April 7, 2016

 

SL3879 - How to publish MSI Packages

How to publish MSI Packages.

Revised: April 7, 2016

 

188604 - Incorrect free space being reported on Desktop Authority server

Incorrect free space being reported on Desktop Authority server.

Revised: April 8, 2016

 

187204 - Error: Cannot connect to the database instance Sever_Name\MSSQLServer

During the installation process, in the Database Information window the error below is displayed: Desktop Authority requires an instance of...

Revised: April 1, 2016

 

188386 - Voluntary Product Accessibility document

Where to find the Voluntary Product Accessibility document for Desktop Authority.

Revised: April 1, 2016

 

SL4303 - Replication process description and common replication issues

Replication process description and common replication issues in Desktop Authority 9.x

Revised: April 1, 2016

 

SL4179 - How to Install the Desktop Authority 9.x Manager Console

How to Install the Desktop Authority 9.x Manager Console

Revised: April 1, 2016

 

SL4062 - How to run the Log Gather Utility

In some cases the Technical Support department may request that you run the Log Gather Utility which will provide them with a large amount of...

Revised: April 12, 2016

 

188574 - Administrative and/or Update Service status displays "Service Outdated" in Server Manager

The Desktop Authority Administrative Service and/or the Desktop Authority Update Service status is displaying “Service Outdated”...

Revised: April 5, 2016

 

144233 - Frequently Asked Questions (FAQs) when upgrading to the latest version

Please see the Resolution below for the common questions asked when upgrading to the last version.

Revised: April 5, 2016

 

149402 - Inactivity settings are no longer displayed in the "About" menu of the agent icon in the Notification Area

The Desktop Authority agent icon located in the Notification Area (System Tray) on user&#39;s machines no longer displays current inactivity settings.

Revised: April 6, 2016

 

149146 - "Failed object initialization (ISupportInitialize.EndInit)" Error when installing the Management Console on top of itself

In certain situations, it may be necessary to install the Management Console on top of itself. This could include creating new databases...

Revised: April 6, 2016

 

SL4655 - How to launch a batch file using the Application Launcher

See below for how to launch a batch file using the Application Launcher.

Revised: April 6, 2016

 

SL511 - Error: "Desktop Authority was unable to create and/or write the necessary registry keys for proper operation"

Revised: April 7, 2016

 

107935 - How to create a Registry profile element with existing .reg files

How to create a Registry Profile element with an existing .reg file using the new import option in Desktop Authority (DA).

Revised: April 7, 2016

 

188599 - Organizational Unit (OU) Validation Logic Issue When the OU Name Contains a Comma

Organizational Unit (OU) Validation Logic issue when the OU name contains a comma.

Revised: April 13, 2016

 

SL3365 - Not all the machines in the domain are showing up in reports (CLSID)

Not all the machines in the domain are showing up in the Managed Computer Inventory report or the Seats Used do not match the actual number of...

Revised: April 8, 2016

 

SL3636 - Barracuda and Sonicwall web filter issues detecting SLUSER account instead of actual account

Barracuda and Sonicwall web filter issues detecting SLUSER account instead of actual account. Customer with SONICWALL or Barracuda web filter...

Revised: April 13, 2016

 

SL4209 - How to configure Message Boxes

How to configure Message Boxes.

Revised: April 12, 2016

 

SL380 - How to copy files using XCOPY

How to copy files using an Application Launcher element and the XCOPY command.

Revised: April 14, 2016

 

SL4479 - Client fails to install on terminal server or client computer with an Error 1721

Upon upgrade to Desktop Authority 9.x, installation of the Desktop Authority 9.x client fails to install on terminal servers and user computers...

Revised: April 5, 2016

 

SL361 - ExpertAssist remote control attempt generates the error "The page cannot be displayed"

ExpertAssist remote control attempt generates the error “The page cannot be displayed”.

Revised: April 5, 2016

 

189602 - "Could not resolve an Admin service" message logged in the ComputerManagementTrace when using a Member Server Scenario

The messages below are logged in the ComputerManagementTrace and the CBM profiles are not processed. Messages that will appears in the...

Revised: April 26, 2016

 

188385 - How to launch Internet Explorer in Fullscreen (Kiosk Mode), or in Maximized Mode.

By default the shortcut for Internet Explorer (IE) does not open in fullscreen or in maximized mode. Fullscreen mode is also known as Kiosk...

Revised: April 25, 2016

 

109313 - How to modify the amount of data kept in the DAReporting database

How to modify the amount of data kept in the DAReporting database

Revised: April 18, 2016

 

118314 - How to backup Desktop Authority before upgrades and for disaster recovery

What needs to be backed up for Desktop Authority before upgrades and/or for disaster recovery?

Revised: April 29, 2016

 

SL4415 - Email signature is not applying to replies or when using the “Send to” mail recipient option in Windows

When replying to some emails or when using Windows' &ldquo;Mail recipient | Send To&rdquo; the email signature is not being applied. <img alt...

Revised: April 18, 2016

 

102272 - Drive Mappings and printers are disconnecting

Drive Mappings and printers disconnect from the workstation(s) after they are applied at user logon.

Revised: April 22, 2016

 

107613 - Support for Hosted Exchange

Desktop Authority support for Hosted Exchange including Microsoft Office 365 products.

Revised: April 22, 2016

 

108074 - Business logic error: Access denied when installing the Administrative Service

Revised: April 22, 2016

 

105508 - Does Distributed File System Replication (DFSR) work for file replication?

Does Distributed File System Replication (DFSR) work with Desktop Authority? <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office...

Revised: April 20, 2016

 

SL4325 - How to configure USB-Port Security

How to configure USB-Port Security.

Revised: April 20, 2016

 

125455 - How to setup USB/Port SecurityVID_xxxx and PID_xxxx device exceptions

In USB/Port Security, a USB device can be allowed or denied based on its VID and PID.<!--?xml:namespace prefix = o ns = "urn:schemas-microsoft...

Revised: April 20, 2016

 

100374 - How to troubleshoot an Application Launcher element

How to troubleshoot an Application Launcher element

Revised: April 18, 2016

 

100275 - How to download SQL Express with Advanced Services

How to download SQL Express with Advanced Services.

Revised: April 23, 2016

 

110625 - How to backup a database using SQL Server Management Studio

How to backup a database using SQL Server Management Studio.

Revised: April 22, 2016

 

189323 - Black screen after logging on a Citrix Server

After logging onto a Citrix Server, a black screen will be shown and the session will hang.

Revised: April 22, 2016

 

123122 - Proxy address for the browser does not get set correctly

The browser proxy address does not get set properly. “The parameter is incorrect” may also be found.

Revised: April 22, 2016

 

SL3876 - User Profile is locked and/or grayed out

User Profile is locked and/or grayed out.

Revised: April 18, 2016

 

187563 - How to configure the DownloadWaitTime for Software Deployment

How to configure the DownloadWaitTime for Software Deployment.

Revised: April 18, 2016

 

188596 - If registry key exists validation logic not functioning properly

If registry key exists validation logic not functioning properly. Revised: April 18, 2016

 

105120 - How to migrate and upgrade Desktop Authority using a remote SQL installation

Upgrade steps for&nbsp; Desktop Authority&nbsp; (DA), &nbsp;including the migration of DA to a new server. NOTE: These steps ONLY apply...

Revised: April 18, 2016

 

SL4586 - Delay in the SLTrace file after Defining OS-Specific Variables

Delay in the SLTrace.htm file after Defining OS-Specific Variables <img alt="" src="https://support.software.dell.com/KBArticleImages/SL4586...

Revised: April 18, 2016

 

187423 - Is Microsoft Office 2016 supported by Desktop Authority?

Is Microsoft Office 2016 supported by Desktop Authority?

Revised: April 19, 2016

 

SL4658 - How to install the Administrative service

How to install the Desktop Authority Administrative service on a domain controller or member server.

Revised: April 19, 2016

 

SL1240 - How to enable and locate the SLtrace file for troubleshooting

How to enable and locate the SLtrace file for troubleshooting.

Revised: April 25, 2016

 

101653 - Working with multiple Windows domains

How to install Desktop Authority across multiple domains with a cross forest trust.

Revised: April 21, 2016

 

SL3821 - How to restore an IIS 7 and 7.5 backup

How to restore an IIS 7 and 7.5 backup.

Revised: April 21, 2016

 

SL3781 - How to perform a database backup or restore operation

How to perform a database backup or database restore operation.

Revised: April 21, 2016

 

122370 - When will Windows Server 2012 R2 and Windows 8.1 be supported?

What version of Desktop Authority will support Windows Server 2012 R2 and Windows 8.1?

Revised: April 22, 2016

 

100381 - How to export profiles

The User Management and Computer Management profiles need to be exported from the Desktop Authority Manager for troubleshooting or backup...

Revised: April 22, 2016

 

124807 - How to change the Desktop Authority Manager shortcut path

The server name was changed but the DA (Desktop Authority) Manager shortcut still pointing to the old location.

Revised: April 22, 2016

 

125621 - A critical error has occurred - 1309 ASP.NET 2.0.50727.0

The Desktop Authority console will not open and displays the error message: A critical error has occurred. The Application Event Viewer may have...

Revised: April 22, 2016

 

125942 - How to replicate files inside a custom folder in netlogon

How to replicate DA (Desktop Authority) files inside a custom folder that is located inside the netlogon share.

Revised: April 22, 2016

 

SL4158 - Logon delays when logging into a computer

When users log on to their computer, there is an unusually long delay on logon. No errors or issue messages pop up or are recorded.

Revised: April 18, 2016

 

188945 - Error occurs when trying to change local administrator account password

Error occurs when trying to change local administrator account password. This error can include: Exception executing batched element...

Revised: April 18, 2016

 

188946 - Unable to add validation logic rule to multiple IP printer elements

Can’t add validation logic rule to multiple IP printer elements. Revised: April 18, 2016

 

188949 - Data Collection (CBM and UBM) disabled for standard evaluation, standard term and standard perpetual license

Data Collection (CBM and UBM) disabled for standard evaluation, standard term and standard perpetual license.

Revised: April 18, 2016

 

133208 - How to configure logon script to run when connecting with VPN.

Users logging in remotely through a VPN connection, they need to be able to run the Desktop Authority logon script. When remote users login to...

Revised: April 18, 2016

 

133216 - When is the System Administrator (sysadmin) role is needed?

Is the System Administrator (sysadmin) role needed for the account used to run the Desktop Authority Operations Service?

Revised: April 18, 2016

 

133231 - On logon error "You have been logged on with Temporary profile" is received

Windows logon message displays: “You have been logged on with Temporary profile”

Revised: April 18, 2016

 

133250 - Trace files are not getting copied to the specified Network location

Trace files are copied to the %temp%\Desktop Authority folder when the user logins in but the trace files are not getting copied to the Network...

Revised: April 18, 2016

 

SL4524 - How to migrate the databases using the setup tool

There is a need to move the Desktop Authority databases from one SQL server to another.

Revised: April 19, 2016

 

189586 - Computer Based Management (CBM) settings are not loading when using a Member Server Scenario

In the CBMManagementTrace file the information in the image below is found, containing: &quot;Licensing Error cannot find file \\DCName.xx.xx...

Revised: April 27, 2016

 

 

Product Life Cycle

 

Product Life Cycle – Desktop Authority