Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.
195280 - "Access is denied" when launching the Reporting Console
“Access is denied”; when launching the Reporting Console.
Created: April 11, 2016
195978 - Administrative Service shows a yellow triangle and replication status is Unknown
In the DAAdminSVC_DAServerName.log it shows: "Opening pipe \\DAServerName\pipe\DesktopAuthority_StatusServer_NamedPipe_9200_0000. RESULT: 53=The...
Created: April 21, 2016
102481 - How to sort objects in the Manager Console
How to sort objects in the Desktop Authority Manager Console.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p...
Revised: April 6, 2016
SL4409 - Error "The Profile List file is not correctly signed and will not be processed"
Error at login: “The Profile List file is not correctly signed and will not be processed.”
Revised: April 7, 2016
100064 - How to reverse an accidentally applied user restrictive Group Policy Template GPO
A Group Policy Template GPO element was replicated to the domain and inadvertently locked down users, but deleting...
Revised: April 12, 2016
133492 - Unable to deploy a "Windows Settings" or "Software Settings" policy using a Group Policy Templates element
Unable to deploy a “Windows Settings” or “Software Settings” policy using a Desktop Authority Group Policy Templates element.
SL4092 - How to create a SQL Maintenance plan
How to create a SQL Maintenance plan.
SL2445 - Updates that do not change the content of the file are suppressed to prevent unnecessary replication
Revised: April 4, 2016
SL4166 - How to configure USB Port Security
How to configure USB Port Security.
Revised: April 1, 2016
183846 - The EPSON COM Emulation USB Port (COM4) in Device Manager is unable to start (Code 10) when USB Port-Security (USBPS) is installed.
The EPSON COM Emulation USB Port (COM4) in Device Manager is unable to start (Code 10) when USB Port-Security (USBPS) is installed. This issue...
129890 - The Logging viewer does not show more than 10 records
The view log window only shows 10 lines, although the log has more than 10 lines.
153877 - How to manually remove the Download role from an Update Service
How to manually remove the Download role from an Update Service
SL3879 - How to publish MSI Packages
How to publish MSI Packages.
188604 - Incorrect free space being reported on Desktop Authority server
Incorrect free space being reported on Desktop Authority server.
Revised: April 8, 2016
187204 - Error: Cannot connect to the database instance Sever_Name\MSSQLServer
During the installation process, in the Database Information window the error below is displayed: Desktop Authority requires an instance of...
188386 - Voluntary Product Accessibility document
Where to find the Voluntary Product Accessibility document for Desktop Authority.
SL4303 - Replication process description and common replication issues
Replication process description and common replication issues in Desktop Authority 9.x
SL4179 - How to Install the Desktop Authority 9.x Manager Console
How to Install the Desktop Authority 9.x Manager Console
SL4062 - How to run the Log Gather Utility
In some cases the Technical Support department may request that you run the Log Gather Utility which will provide them with a large amount of...
188574 - Administrative and/or Update Service status displays "Service Outdated" in Server Manager
The Desktop Authority Administrative Service and/or the Desktop Authority Update Service status is displaying “Service Outdated”...
Revised: April 5, 2016
144233 - Frequently Asked Questions (FAQs) when upgrading to the latest version
Please see the Resolution below for the common questions asked when upgrading to the last version.
149402 - Inactivity settings are no longer displayed in the "About" menu of the agent icon in the Notification Area
The Desktop Authority agent icon located in the Notification Area (System Tray) on user's machines no longer displays current inactivity settings.
149146 - "Failed object initialization (ISupportInitialize.EndInit)" Error when installing the Management Console on top of itself
In certain situations, it may be necessary to install the Management Console on top of itself. This could include creating new databases...
SL4655 - How to launch a batch file using the Application Launcher
See below for how to launch a batch file using the Application Launcher.
SL511 - Error: "Desktop Authority was unable to create and/or write the necessary registry keys for proper operation"
107935 - How to create a Registry profile element with existing .reg files
How to create a Registry Profile element with an existing .reg file using the new import option in Desktop Authority (DA).
188599 - Organizational Unit (OU) Validation Logic Issue When the OU Name Contains a Comma
Organizational Unit (OU) Validation Logic issue when the OU name contains a comma.
Revised: April 13, 2016
SL3365 - Not all the machines in the domain are showing up in reports (CLSID)
Not all the machines in the domain are showing up in the Managed Computer Inventory report or the Seats Used do not match the actual number of...
SL3636 - Barracuda and Sonicwall web filter issues detecting SLUSER account instead of actual account
Barracuda and Sonicwall web filter issues detecting SLUSER account instead of actual account. Customer with SONICWALL or Barracuda web filter...
SL4209 - How to configure Message Boxes
How to configure Message Boxes.
SL380 - How to copy files using XCOPY
How to copy files using an Application Launcher element and the XCOPY command.
Revised: April 14, 2016
SL4479 - Client fails to install on terminal server or client computer with an Error 1721
Upon upgrade to Desktop Authority 9.x, installation of the Desktop Authority 9.x client fails to install on terminal servers and user computers...
SL361 - ExpertAssist remote control attempt generates the error "The page cannot be displayed"
ExpertAssist remote control attempt generates the error “The page cannot be displayed”.
189602 - "Could not resolve an Admin service" message logged in the ComputerManagementTrace when using a Member Server Scenario
The messages below are logged in the ComputerManagementTrace and the CBM profiles are not processed. Messages that will appears in the...
Revised: April 26, 2016
188385 - How to launch Internet Explorer in Fullscreen (Kiosk Mode), or in Maximized Mode.
By default the shortcut for Internet Explorer (IE) does not open in fullscreen or in maximized mode. Fullscreen mode is also known as Kiosk...
Revised: April 25, 2016
109313 - How to modify the amount of data kept in the DAReporting database
How to modify the amount of data kept in the DAReporting database
Revised: April 18, 2016
118314 - How to backup Desktop Authority before upgrades and for disaster recovery
What needs to be backed up for Desktop Authority before upgrades and/or for disaster recovery?
Revised: April 29, 2016
SL4415 - Email signature is not applying to replies or when using the “Send to” mail recipient option in Windows
When replying to some emails or when using Windows' “Mail recipient | Send To” the email signature is not being applied. <img alt...
102272 - Drive Mappings and printers are disconnecting
Drive Mappings and printers disconnect from the workstation(s) after they are applied at user logon.
Revised: April 22, 2016
107613 - Support for Hosted Exchange
Desktop Authority support for Hosted Exchange including Microsoft Office 365 products.
108074 - Business logic error: Access denied when installing the Administrative Service
105508 - Does Distributed File System Replication (DFSR) work for file replication?
Does Distributed File System Replication (DFSR) work with Desktop Authority? <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office...
Revised: April 20, 2016
SL4325 - How to configure USB-Port Security
How to configure USB-Port Security.
125455 - How to setup USB/Port SecurityVID_xxxx and PID_xxxx device exceptions
In USB/Port Security, a USB device can be allowed or denied based on its VID and PID.<!--?xml:namespace prefix = o ns = "urn:schemas-microsoft...
100374 - How to troubleshoot an Application Launcher element
How to troubleshoot an Application Launcher element
100275 - How to download SQL Express with Advanced Services
How to download SQL Express with Advanced Services.
Revised: April 23, 2016
110625 - How to backup a database using SQL Server Management Studio
How to backup a database using SQL Server Management Studio.
189323 - Black screen after logging on a Citrix Server
After logging onto a Citrix Server, a black screen will be shown and the session will hang.
123122 - Proxy address for the browser does not get set correctly
The browser proxy address does not get set properly. “The parameter is incorrect” may also be found.
SL3876 - User Profile is locked and/or grayed out
User Profile is locked and/or grayed out.
187563 - How to configure the DownloadWaitTime for Software Deployment
How to configure the DownloadWaitTime for Software Deployment.
188596 - If registry key exists validation logic not functioning properly
If registry key exists validation logic not functioning properly. Revised: April 18, 2016
105120 - How to migrate and upgrade Desktop Authority using a remote SQL installation
Upgrade steps for Desktop Authority (DA), including the migration of DA to a new server. NOTE: These steps ONLY apply...
SL4586 - Delay in the SLTrace file after Defining OS-Specific Variables
Delay in the SLTrace.htm file after Defining OS-Specific Variables <img alt="" src="https://support.software.dell.com/KBArticleImages/SL4586...
187423 - Is Microsoft Office 2016 supported by Desktop Authority?
Is Microsoft Office 2016 supported by Desktop Authority?
Revised: April 19, 2016
SL4658 - How to install the Administrative service
How to install the Desktop Authority Administrative service on a domain controller or member server.
SL1240 - How to enable and locate the SLtrace file for troubleshooting
How to enable and locate the SLtrace file for troubleshooting.
101653 - Working with multiple Windows domains
How to install Desktop Authority across multiple domains with a cross forest trust.
Revised: April 21, 2016
SL3821 - How to restore an IIS 7 and 7.5 backup
How to restore an IIS 7 and 7.5 backup.
SL3781 - How to perform a database backup or restore operation
How to perform a database backup or database restore operation.
122370 - When will Windows Server 2012 R2 and Windows 8.1 be supported?
What version of Desktop Authority will support Windows Server 2012 R2 and Windows 8.1?
100381 - How to export profiles
The User Management and Computer Management profiles need to be exported from the Desktop Authority Manager for troubleshooting or backup...
124807 - How to change the Desktop Authority Manager shortcut path
The server name was changed but the DA (Desktop Authority) Manager shortcut still pointing to the old location.
125621 - A critical error has occurred - 1309 ASP.NET 2.0.50727.0
The Desktop Authority console will not open and displays the error message: A critical error has occurred. The Application Event Viewer may have...
125942 - How to replicate files inside a custom folder in netlogon
How to replicate DA (Desktop Authority) files inside a custom folder that is located inside the netlogon share.
SL4158 - Logon delays when logging into a computer
When users log on to their computer, there is an unusually long delay on logon. No errors or issue messages pop up or are recorded.
188945 - Error occurs when trying to change local administrator account password
Error occurs when trying to change local administrator account password. This error can include: Exception executing batched element...
188946 - Unable to add validation logic rule to multiple IP printer elements
Can’t add validation logic rule to multiple IP printer elements. Revised: April 18, 2016
188949 - Data Collection (CBM and UBM) disabled for standard evaluation, standard term and standard perpetual license
Data Collection (CBM and UBM) disabled for standard evaluation, standard term and standard perpetual license.
133208 - How to configure logon script to run when connecting with VPN.
Users logging in remotely through a VPN connection, they need to be able to run the Desktop Authority logon script. When remote users login to...
133216 - When is the System Administrator (sysadmin) role is needed?
Is the System Administrator (sysadmin) role needed for the account used to run the Desktop Authority Operations Service?
133231 - On logon error "You have been logged on with Temporary profile" is received
Windows logon message displays: “You have been logged on with Temporary profile”
133250 - Trace files are not getting copied to the specified Network location
Trace files are copied to the %temp%\Desktop Authority folder when the user logins in but the trace files are not getting copied to the Network...
SL4524 - How to migrate the databases using the setup tool
There is a need to move the Desktop Authority databases from one SQL server to another.
189586 - Computer Based Management (CBM) settings are not loading when using a Member Server Scenario
In the CBMManagementTrace file the information in the image below is found, containing: "Licensing Error cannot find file \\DCName.xx.xx...
Revised: April 27, 2016
Product Life Cycle
Product Life Cycle – Desktop Authority