Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles. 

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Knowledgebase Articles

 

155761 - Error 1603 is encountered while installing USB/Port Security

Installation of the USB Port Security MSI file cannot be performed by the script unless the user is a member of the Local Administrators Group...

Created: July 16, 2015

 

155832 - Expert Assist and Google Chrome browser support

Google Chrome is removing support for plugins based on the Netscape Plugin Application Programming Interface (NPAPI) architecture by September...

Created: July 17, 2015

 

154531 - Property Owner is not available for Database (154531)

The following error message is displayed when attempting to launch the Desktop Authority console “An unexpected error occurred while...

Revised: July 29, 2015

 

156289 - The folder path 'Program Files (x86)' contains an invalid character

The error message “The folder path ‘Program Files (x86)’ contains an invalid character” appears when trying to install the...

Revised: July 29, 2015

 

SL2983 - How to change the refresh interval for Desktop Authority Computer and User based management

How to change the refresh interval for Desktop Authority Computer and User based management

Revised: July 8, 2015

 

SL3536 - Return Code 1722 The RPC server is unavailable.

Return Code 1722 The RPC server is unavailable.

Revised: July 3, 2015

 

SL2938 - ETLProcessor does not restart

ETLProcessor does not restart ETLProcessor does not restart at 4am. The following error message are displayed in event viewer...

Revised: July 6, 2015

 

105120 - How to migrate and upgrade Desktop Authority using a remote SQL installation

Upgrade steps for (DA) Desktop Authority version 7.8.0 and up, to DA version 9.x; including the migration of DA to a new server...

Revised: July 8, 2015

 

SL2985 - How to deploy Windows Service Packs on workstations

How to deploy Windows Service Packs on workstations

Revised: July 20, 2015

 

SL2722 - How to map a network drive permanently

How to map a network drive permanently

Revised: July 1, 2015

 

SL3534 - Return Code 123 "The filename, directory name, or volume label syntax is incorrect"

Return Code 123, This return code indicates that there was an error adding the printer because “The filename, directory name, or volume label...

Revised: July 1, 2015

 

SL4477 - Client Splash screen, messages or display graphic is not displaying on Logon

Client Splash screen, messages or display graphic is not displaying on Logon When logging in to Windows, users will see Windows screen preparing...

Revised: July 15, 2015

 

149622 - ScriptLogic has encountered a critical error while "Copying file 1/2 (SLengine.dll)"

The error message “ScriptLogic has encountered a critical error while “Copying file 1/2 (SLengine.dll)” shows up when...

Revised: July 15, 2015

 

SL3535 - Return Code 1260 This program is blocked by group policy.

Return Code 1260 This program is blocked by group policy.

Revised: July 2, 2015

 

SL3537 - Return Code 1726 The remote procedure call failed.

Return Code 1726 The remote procedure call failed. Return Code 1726 “The remote procedure call failed.” is recorded to the...

Revised: July 3, 2015

 

SL4415 - Outlook Email Signature is not applying to replies or when a file is “Sent to” mail recipient.

Outlook Email signature not applying to replies or when a file is “Sent to” mail recipient. When replying to some emails and...

Revised: July 28, 2015

  

Product Life Cycle 

Product Life Cycle – Desktop Authority

Revised: July 21, 2015