Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.
145893 - Error “The description for Event ID 0 from source Desktop Authority Update Service cannot be found"
The following error message is displayed in the event logs when starting the Desktop Authority Update Service. “The description for Event ID...
Created: January 16, 2015
146706 - DAAdminSvc.exe Crashes on DC's
After upgrading to Desktop Authority 9.2, the Administrative Service may crash on some operating systems. Error details: 239, fault address...
Created: January 29, 2015
146334 - Data Collection is not enabled for Published Applications
A data collection element has been created for the User Management Profile. In the sltrace.htm there is a message that states “Data...
Created: January 23, 2015
SL4361 - Unable to install the Administrative Service or Update Service in the 9.x Manager Console
After installation or upgrade of Desktop Authority 9.x Manager console, the Administrative services button is greyed out. You are also not able to...
Revised: January 3, 2015
SL3681 - Return Code 1309 "Error reading from file: ..."
Return Code 1309 is recorded to the trace file. The text for this return code is “Error reading from file: ...
129894 - Error When trying to view logs using the Logging
Not able to open the logs under User Profile | Logging. When a Log is highlighted and the View Button is pressed the following error pop-up...
Revised: January 13, 2015
100307 - How to add or import ADM and ADMX template files to Group Policy Templates
How to add or import ADM and ADMX templates to the Desktop Authority Group Policy Template element.
145516 - Adding New Domain Controllers to the Network
Adding new Domain Controllers to the network and decommissioning the older ones.
Revised: January 28, 2015
SL3352 - Expert Assist (Remote Management) install fails because antivirus is blocking it
The Desktop Authority Expert Assist (Remote Management) client does not install due to the following errors in the C:\Program Files...
Revised: January 5, 2015
143469 - Business logic error while registering license
When attempting to register the license file in DA, you may receive a Business Logic error “An unexpected error occurred when attempting to...
Revised: January 8, 2015
126854 - Access denied when running reports
When trying to run any type of reports in the Desktop Authority Reporting console, the user may receive a access denied error on the specific report.
Revised: January 30, 2015
104817 - Internet Explorer Cannot Display The Webpage
When accessing the Desktop Authority console the page “Internet Explorer cannot display the webpage” is displayed. In the address bar...
Revised: January 2, 2015
SL3442 - Expert Assist 126.96.36.199 and other Known Issues
Desktop Authority 8.1 & Expert Assist 188.8.131.52 - Known Issues
Revised: January 19, 2015
SL2872 - The Windows Installer Service Could Not Be Accessed. Error 1607 Unable to install installshield scripting runtime
The Windows Installer Service Could Not Be Accessed. Error 1607 Unable to install installshield scripting runtime
Revised: January 4, 2015
SL3279 - Operating System, Disk Space and RAM Requirements
Desktop Authority 8.0 Operating System, Disk Space & RAM Requirements. Please note that version 8.x support has been discontinued as of May...
SL444 - How to add a domain group to a local group on a workstation
It is a common practice to add an alternate domain group to the local Administrators group on workstations. Often, this allows an Administrator to...
SL4607 - How to use Desktop Authority to launch a PowerShell script in Desktop Authority 9.x
Desktop Authority does not have a specific feature to launch PowerShell scripts but PowerShell scripts can be successfully launched using one or...
SL4606 - "Managed Devices" count on the Registration page is incorrect in version 9.x
The number of machines listed in Managed Devices (within the last 3 days) is incorrect.
Revised: January 6, 2015
Product Life Cycle
Product Life Cycle – Desktop Authority