Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles. 



Knowledgebase Articles 

145893 - Error “The description for Event ID 0 from source Desktop Authority Update Service cannot be found"

The following error message is displayed in the event logs when starting the Desktop Authority Update Service. “The description for Event ID...

Created: January 16, 2015


146706 - DAAdminSvc.exe Crashes on DC's

After upgrading to Desktop Authority 9.2, the Administrative Service may crash on some operating systems. Error details: 239, fault address...

Created: January 29, 2015


146334 - Data Collection is not enabled for Published Applications

A data collection element has been created for the User Management Profile. In the sltrace.htm there is a message that states “Data...

Created: January 23, 2015


SL4361 - Unable to install the Administrative Service or Update Service in the 9.x Manager Console

After installation or upgrade of Desktop Authority 9.x Manager console, the Administrative services button is greyed out. You are also not able to...

Revised: January 3, 2015

SL3681 - Return Code 1309 "Error reading from file: ..."

Return Code 1309 is recorded to the trace file. The text for this return code is “Error reading from file: ...

Revised: January 3, 2015


129894 - Error When trying to view logs using the Logging

Not able to open the logs under User Profile | Logging. When a Log is highlighted and the View Button is pressed the following error pop-up...

Revised: January 13, 2015


100307 - How to add or import ADM and ADMX template files to Group Policy Templates

How to add or import ADM and ADMX templates to the Desktop Authority Group Policy Template element.

Revised: January 13, 2015


145516 - Adding New Domain Controllers to the Network

Adding new Domain Controllers to the network and decommissioning the older ones.

Revised: January 28, 2015


SL3352 - Expert Assist (Remote Management) install fails because antivirus is blocking it

The Desktop Authority Expert Assist (Remote Management) client does not install due to the following errors in the C:\Program Files...

Revised: January 5, 2015


143469 - Business logic error while registering license

When attempting to register the license file in DA, you may receive a Business Logic error “An unexpected error occurred when attempting to...

Revised: January 8, 2015


126854 - Access denied when running reports

When trying to run any type of reports in the Desktop Authority Reporting console, the user may receive a access denied error on the specific report.

Revised: January 30, 2015


104817 - Internet Explorer Cannot Display The Webpage

When accessing the Desktop Authority console the page “Internet Explorer cannot display the webpage” is displayed. In the address bar...

Revised: January 2, 2015


SL3442 - Expert Assist and other Known Issues

Desktop Authority 8.1 & Expert Assist - Known Issues

Revised: January 19, 2015


SL2872 - The Windows Installer Service Could Not Be Accessed. Error 1607 Unable to install installshield scripting runtime

The Windows Installer Service Could Not Be Accessed. Error 1607 Unable to install installshield scripting runtime

Revised: January 4, 2015


SL3279 - Operating System, Disk Space and RAM Requirements

Desktop Authority 8.0 Operating System, Disk Space & RAM Requirements. Please note that version 8.x support has been discontinued as of May...

Revised: January 4, 2015


SL444 - How to add a domain group to a local group on a workstation

It is a common practice to add an alternate domain group to the local Administrators group on workstations. Often, this allows an Administrator to...

Revised: January 5, 2015


SL4607 - How to use Desktop Authority to launch a PowerShell script in Desktop Authority 9.x

Desktop Authority does not have a specific feature to launch PowerShell scripts but PowerShell scripts can be successfully launched using one or...

Revised: January 30, 2015


SL4606 - "Managed Devices" count on the Registration page is incorrect in version 9.x

The number of machines listed in Managed Devices (within the last 3 days) is incorrect.

Revised: January 6, 2015 


Product Life Cycle


Product Life Cycle – Desktop Authority