Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.

 

Knowledgebase Articles

 

134929 - Video: Server Manager - Part 1 - What is Server Manager?

The first in a series of videos regarding the Server Manager tab in Desktop Authority. The video below will explain what Server Manager is, what...

Created: December 12, 2014

 

144233 - Frequently Asked Questions (FAQs) when upgrading to version 9.2

Please see the Resolution below for the Frequently Asked Questions when upgrading to version 9.2.

Created: December 30, 2014

 

SL3681 - Return Code 1309 "Error reading from file: ..."

Return Code 1309 is recorded to the trace file.

Revised: December 31, 2014

 

142113 - Unable to Remote Control using Expert Assist after upgrading to Java Version 8, Update 25.

Unable to Remote Control using Expert Assist after upgrading to Java version 8, Update 25. When trying to Remote Control a Host system, a message...

Revised: December 31, 2014

 

138372 - How to find the location of the databases

The setup tool is not working and need to know the location of the databases, to point a new installation to the correct database server.

Revised: December 5, 2014

 

122370 - When will Desktop Authority Support Windows Server 2012 R2 and Windows 8.1?

What version of Desktop Authority will support Windows Server 2012 R2 and Windows 8.1?

Revised: December 31, 2014

 

137296 - Messages Box element cycle reverts back to Sunday after a save or a replication

Messages Box element cycle reverts back to Sunday after a save or a replication. This happens if the cycle is set in either the Settings tab or...

Revised: December 12, 2014

 

128634 - Workstations hang at shutdown or reboot

Revised: December 17, 2014

 

135909 - Local Account Management element generates an Event Viewer error or a Computer Management Trace file error

The Local Account Management element settings may not get processed correctly. In addition, the Windows and Desktop Authority errors listed below...

Revised: December 8, 2014

 

Product Life Cycle

 

Product Life Cycle – Desktop Authority