New Service was Launched last week. "Dell ProSupport Plus". Please take a look at this "Going to the End of the Earth" Video.
Dell Prosupport Plus
Critical systems need more than break-fix support – they need proactive and preventative measures to get ahead of problems before they happen.
Dell ProSupport Plus combines expertise, technology and environmental intelligence to proactively improve the performance and stability of your critical systems, allowing you to focus on your strategic goals.
The five critical components of ProSupport Plus
1) Dedicated Technical Account Manager
2) Direct access to elite ProSupport Plus engineers
3) Remote monitoring and automated support with SupportAssist
4) Monthly reporting and performance recommendations
5) System maintenance
ProSupport Plus advantage