Are you having trouble upgrading Intel firmware on a PowerEdge server using a DUP? If so, keep reading.

The Intel firmware DUP (Dell Update Package) v13.5.6 fails to update firmware from v13.5.2 when run via local GUI or remotely, using Lifecycle Controller.

Note however, that this is a one time issue. Applying DUPS using Lifecycle Controller are supported after the upgrade to v13.5.6. See more about Lifecycle Controller (LC), here.

This problem will occur with any version of the LC and with all 12G blade and rack mount servers.        

 

 This issue occurs with the listed Intel cards
Part Number Card
4KT53, 8F6NV Intel® Ethernet X520 10GbE Dual Port KX4-KR Mezz
R1XFC Intel® Gigabit 4P I350-t rNDC
THGMP, 9YD6K Intel® Gigabit 4P I350-t Adapter
2094N, FTKMT Intel® Ethernet Server Adapter X520-2
7MJH5, XP0NY Intel® Gigabit 2P I350-t Adapter
K7H46, 3DFV8 Intel® Ethernet 10G 2P X540-t Adapter
U810N ,VFVGR, F3VKG , XNPKX Intel® Ethernet 10G 2P X520 Adapter
XWKGY Intel® Ethernet 10G 2P X520-k bNDC
C63DV Intel® Ethernet 10G 4P X520/I350 rNDC
8CF6D Intel® Gigabit 4P I350-t Mezz
P71JP Intel® Ethernet 10G 4P X540/I350 rNDC

 

 The reason behind it? This Intel firmware DUP package does not support Firmware Management Protocol and will not work in UEFI (Unified Extensible Firmware Interface) environments.

 The solution is to upgrade the firmware DUP using the OS .

 How do I tell if my server has one of these Intel cards using Lifecycle Controller? See this blog.