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PowerEdge M620 is Unable to Update Intel x520 or i350 Card Firmware Using CMC or Lifecycle Controller

Summary: -

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Article Content


Symptoms

PowerEdge M620 is Unable to Update Intel x520 or i350 Card Firmware Using CMC or Lifecycle Controller. Intel Network controller card with v13.5.2 firmware cannot be upgraded using Lifecycle Controller.
 
Article Summary: This article provides information about two similar yet different topics.
  1. Dell PowerEdge M620 is unable to update the Intel x520 or Intel i350 cards firmware using CMC or Lifecycle Controller
  2. Intel Network controller card with v13.5.2 firmware connot is upgraded to v13.5.6 using Lifecycle Controller



 

Issue 1:

 Intel™ x520 and i350 card firmware updates fail when updating from 13.1.10 to 14.0.12f when using the PowerEdge™ M1000e Chassis Management Controller (CMC) to complete the update. 
 
When the Intel x520 BnDC or mezzanine card is present with the Intel i350 card in a Dell™ M620 server, Intel firmware 14.0.12 will fail to install using CMC or Lifecycle Controller.

The Intel x520 is what causes this behavior, and will have to be updated manually in the operating system using a Windows or Linux DUP update file. 

Note: You can remove the Intel 520 mezzanine or BnDC card, and the Intel i350 firmware will update to 14.0.12 using CMC or lifecycle controller. However, it is necessary to update card firmware from 13.1.0 to 13.5.6 and then to 14.0.12, when using the CMC or Lifecycle Controller to do so.
 

Solution: 

Complete the following steps:
  1. Update the life-cycle controller to version 1.1.1.18.
  2. Update the Intel x520 card firmware using the Windows or Linux DUP to 14.0.12.
  3. Update the Intel i350 card firmware from 13.1.0 to 13.5.6 and then to 14.0.12, when using the CMC or Lifecycle Controller.

Once Intel x520 firmware is at 14.0.12, and Lifecycle Controller is at 1.1.1.18. Future firmware updates for the x520 and i350 card will complete using CMC and Lifecycle Controller normally.

Issue 2: The Intel firmware DUP (Dell Update Package) v13.5.6 fails to update firmware from v13.5.2 when run via local GUI or remotely, using Lifecycle Controller. Note however, that this is a one time issue. Applying DUPS using Lifecycle Controller are supported after the upgrade to v13.5.6.

This problem occurs with any version of the Lifecycle Controller and with all 12G blade and rack mount servers.
The issue is due to the Intel firmware update package does not support Firmware Management Protocol and will not work in UEFI (Unified Extensible Firmware Interface) environments.
The solution is to upgrade the firmware update package via the OS.
Issue occurs with these Intel cards. 


 
Part Number Card
4KT53, 8F6NV Intel® Ethernet X520 10 GbE Dual Port KX4-KR Mezz
R1XFC Intel® Gigabit 4P I350-t rNDC
THGMP, 9YD6K Intel® Gigabit 4P I350-t Adapter
2094 N, FTKMT Intel® Ethernet Server Adapter X520-2
7MJH5, XP0NY Intel® Gigabit 2P I350-t Adapter
K7H46, 3DFV8 Intel® Ethernet 10G 2P X540-t Adapter
U810N, VFVGR, F3VKG, XNPKX Intel® Ethernet 10G 2P X520 Adapter
XWKGY Intel® Ethernet 10G 2P X520-k bNDC
C63DV Intel® Ethernet 10G 4P X520/I350 rNDC
8CF6D Intel® Gigabit 4P I350-t Mezz
P71JP Intel® Ethernet 10G 4P X540/I350 rNDC
 
 

Cause

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Resolution

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Article Properties


Affected Product

Servers, PowerEdge M620, PowerEdge M620 (for PE VRTX)

Last Published Date

29 Sep 2021

Version

4

Article Type

Solution