Let me introduce some of our support service.Lot of our customers use our services to focus their resources on innovation , growth and their own customers.

Our service includes Hardware Support, Protection Services , Software Support and Advisory services. Here is a brief description of Dell’s suite of Advisory services. 


Advisory Services
 More than just break-fix, support is about preventing problems so you can anticipate, identify and correct issues before they occur.

IT Advisory Services
 Two packages — Essential and Strategic — to suit your unique needs, providing features and functionality focused on reducing downtime and helping you
optimize your IT environment.

  • Reporting, analysis and planning, including multivendor assets.
  • Essential Package is a more compact feature set, still delivering proactive reporting and analytics.
  • Strategic Package provides features such as Remote Advisory Service and Proactive Maintenance.



Benefits

One size does not fit all

 IT environments are not all the same. There are those that are small, without in-house support desks, but may be undergoing major growth or change due to a maturing IT infrastructure. There are others that are large and complex with mature processes in place, but have limited resources for strategic support planning. IT Advisory Services is offered as two distinct packages – Essential and Strategic – to suit the unique IT needs of our customer’s organization, both providing them with features and functionality focused on reducing downtime and helping to optimize their IT environment. For customers preferring more flexibility in their IT spend, the service offer allows for flexible payment options – annual fixed fee or asset-based.

Essential Package highlights

  • Entry level offer – available for purchase with no minimum asset levels required, Essential Package provides customers with the guidance and analytic needed to better manage their IT environment.
  • Pre-emptive reporting and analytic – advisory services are provided across their entire environment, including incident reporting and trending analysis, helping to reduce their risks to unexpected issues due to gaps in information.
  • Annual health check and assessment – help improve uptime, efficiency, and availability with an assessment that includes recommendations for firmware, bios, and software patch management.

Strategic Package highlights
All the features of the Essential Package are provided in the Strategic Package, in addition to:

  • Custom support planning – collaborating with a Service Delivery Manager who knows their environment, together they’ll build a custom support plan aligned with the customer’s business processes, technology, and resources, and review it on a quarterly basis managing to key business objectives.
  • Proactive Maintenance features – annual assessment and server health check will help improve environment awareness, uptime, efficiency, and availability, including annual configuration and patch

 


Please contact: Jagdeep_singh@dell.com for more information