Let me introduce some of our support service.Lot of our customers use our services to focus their resources on innovation , growth and their own customers.
Our service includes Hardware Support, Protection Services , Software Support and Advisory services. Here is a brief description of Dell’s suite of Advisory services.
Advisory Services More than just break-fix, support is about preventing problems so you can anticipate, identify and correct issues before they occur. IT Advisory Services Two packages — Essential and Strategic — to suit your unique needs, providing features and functionality focused on reducing downtime and helping you optimize your IT environment.
Benefits One size does not fit all
IT environments are not all the same. There are those that are small, without in-house support desks, but may be undergoing major growth or change due to a maturing IT infrastructure. There are others that are large and complex with mature processes in place, but have limited resources for strategic support planning. IT Advisory Services is offered as two distinct packages – Essential and Strategic – to suit the unique IT needs of our customer’s organization, both providing them with features and functionality focused on reducing downtime and helping to optimize their IT environment. For customers preferring more flexibility in their IT spend, the service offer allows for flexible payment options – annual fixed fee or asset-based.
Essential Package highlights
Strategic Package highlights All the features of the Essential Package are provided in the Strategic Package, in addition to:
Please contact: Jagdeep_singh@dell.com for more information