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Latest Blog Posts
  • vWorkspace - Blog

    What's New for vWorkspace - January 2012

    January 2012

    What's New for vWorkspace lists new and revised Quest Support documentation since the last release of this monthly publication.

    Subscribe to the RSS What's New for vWorkspace



    None at this time


    vWorkspace 7.2.1 Hotfix (Update_188640) for solution SOL86934

    vWorkspace 7.2.1 Hotfix (Update_188640) for solution SOL86934 in ZIP format.

    Please refer to the SupportLink knowledgebase article SOL86934 for additional information and instructions on implementing the patch.

    Revised: January 24,2012

    vWorkspace 7.2.1 Hotfix Read Me (Update_188640) for solution SOL86934

    We highly recommend that you look over the Read Me for the most up to date information on installation, bug fixes, known issues, etc.

    Revised: January 24,2012



    Quest® Support Product Release Notification - vWorkspace® 7.5

    Type: Release Created: January 31,2012


    None at this time



    None at this time


    SOL82310 - What's New for vWorkspace

    Resolution: December 2011 –What's New for vWorkspace lists new and revised Quest Support documentation, patches, updates and KB articles for this month.Subscribe ...

    Revised: January 02,2012

    SOL63329 - vWorkspace Session hangs/persists when a user logs off.

    Resolution: To identify the source of the problem and Add the application to the vWorkspace Session Auto-logoff list, perform the following; 1. Have the user...

    Revised: January 05,2012

    SOL63642 - How to install vWorkspace/VAS client silently.

    Resolution: Quest vWorkspace Client Silent Installation. The PNVAS client is built as a Windows Installer MSI package. It is additionally repackaged as an In...

    Revised: January 06,2012

    SOL87036 - COM Exception when users try to change their passwords through Web-IT portal

    Resolution: Workaround: Perform a repair of the vWorkspace installation. Workaround 2: If the repair doesn't work, export HKEY_CLASSES_ROOT\CLSID\{D...

    Revised: January 11,2012

    SOL87094 - Webcam with integrated Microphone "No microphone detected"

    Resolution: Workaround 1. In AppPortal, click Actions | Manage Connections | Local Resources 2. On the Remote Audio section, select "Leave at Remote Comput...

    Revised: January 12,2012

    SOL87291 - One User to Many VMs

    Resolution: To change this behavior we can set Client Assignment, in the properties of the Desktop Group, to temporary and set the client type to Device Name o...

    Revised: January 17,2012

    SOL87146 - Mac connector 7.2 with Spanish (ISO) keyboard input produces unexpected characters from various keys.

    Resolution: Defect ID TFS186825 has been logged for this issue and it has been submitted to development for consideration in future release.

    Revised: January 13,2012

    SOL86809 - Is Flash Redirection supported on Firefox?

    Resolution: As per page 19 of the vWorkspace 7.2MR1 System Requirements:Flash Redirection If using Flash Redirection, you must have one of the following vers...

    Revised: January 09,2012

    SOL86771 - Issues with Intermec handheld scanners through published desktop

    Resolution: Please configure the client software (AppPortal/Web-IT/etc) with the Windows Key combination options set to Local Machine Only.

    Revised: January 06,2012

    SOL86844 - Error when installing vWorkspace Client: “Error 2738, Could not access VBScript run time for custom action”.

    Resolution: The following Microsoft blog article may help to resolve this issue: Windows Installer Errors 2738 and 2739 with Script Custom Actions If that d...

    Revised: January 06,2012

  • vWorkspace - Blog

    Product Launch:Quest vWorkspace Connector for Java 7.5

    The Quest vWorkspace team is pleased to announce the release of the vWorkspace Connector for Java version 7.5. The Connector for Java can run on any client access device where a supported Java run-time environment is installed, and is useful in situations where a vWorkspace Connector cannot be installed.

    See below for answers to questions regarding items such as where to find documentation and new functionality.
    1. What issues have been fixed in the 7.5 release?

    Resolved Issue

    Defect ID

    Connection to a virtual desktop may show black screen when in full screen mode.


    The mouse pointer changes and becomes entirely black during a connection to a virtual desktop.


    An "Access denied" message appears when trying to copy files to a redirected drive.


    Extra symbols may be injected when data is copied to the clipboard.


    The Connector for Java presents an SSL error stating the server contains an untrusted certificate whether the proper root certificate is installed or not.


    Remote audio playback feature does not work.


    Unable to launch applications through Web Access.


    Improves end user experience over highly latent connections.


    When a user is connected to a Windows 7 desktop she may see the mouse icon change color and behave erratically.


    Under certain circumstances. when connected to a full screen desktop, the user's screen may turn black.


    The vWorkspace Connector for Java will warn the end user that the server side certificate is not trusted when the root certificate is properly installed.


    Copying and pasting of text from one application to another within an RDP session adds extra symbols.


    Please see the release notes for more information.

    1. Where can I download the Connector for Java 7.5?

    The Connector for Java 7.5 can be downloaded from Quest’s support site here or from the trial download area on

    1. Where is the documentation for the Connector for Java 7.5?

    The documentation for the Connector for Java 7.5 is included in the installer download, however the documentation can also be downloaded separately from

    This includes an administration guide, a what’s new guide, system requirements and release notes.

    1. What functionality will the Connector for Java 7.5 provide?

    The vWorkspace Connector for Java 7.5 provides a light-weight vWorkspace Connector which requires no installation on the client access device, nor administrative rights. This version of the Connector for Java adds support for Quest's EOP Xtream which improves the end user's virtual desktop experience when connected over a latent network.

    1. Can I upgrade from version 7.2 of the Connector for Java?

    No. The Connector for Java 7.5 can only be installed on a vWorkspace Web Access 7.5 server. This is due to major architectural improvements that have been made to vWorkspace Web Access and the Connector for Java.

    Thanks and enjoy,

    Kelly Craig, Product Manager

  • SharePoint for All

    UK story on #SharePoint security risks - join @cmcnulty2000 for 15 February webinar on #governance security #qsharepoint

    As SharePoint grows in complexity and breadth of business critical data, the need to maintain and monitor proper user security becomes ever more critical. As we’ve heard this week, those concerns are universal, and not strictly confined to the United States.

    UK media outlet The Register reported the results of a November 2011 survey of local SharePoint administrators and professionals. Almost a third of all respondents reported having looked at privileged contents, such as other employee’s personal information and salary details. Among these admins, 45% have copied files out of SharePoint to USB drives or similar devices for home use, and 55% - 55%! – have copied files for people who weren’t authorized to see it.

    For more details on the survey, please see

    In statistics, we speak of Type I (false positives) and Type II (missed negatives) errors. In Type I errors, our system doesn’t work properly. For Type II errors, everything works properly, and mistakes still happen. The same concepts apply to SharePoint security. Is SharePoint inherently securable? Absolutely. But the survey shows the same two classes of security failures. On one hand, we have admins who have been properly permissioned doing things with their rights that are outside the intent of those authorizations. That’s a failure of oversight.

    On the other hand, base system security IS working – that’s how users discovered they didn’t have access to data they wanted to see. This is a behavior that can be regulated through a combination of techniques – auditing, processes, and/or security restrictions on copying files to removable media.

    Remember that “the system” includes not just technology but also individual people. A combination of system controls and process enhancements can close off many of these holes. Since we’re discussing roles and processes, that’s really a governance issue. Earlier this month, I published a white paper on SharePoint governance . At Quest, we see five core aspects, or pillars, as critical to SharePoint governance. Our five pillars of SharePoint governance:

    • Security
    • Auditing
    • Reliability
    • Supportability
    • Usability

    There’s more material out there from me, too – a short video and a recorded webinar on governance.

    Next month, I’ll be publishing more material on the first pillar – Security. Please join me on February 15, 2012 for our next webinar on security governance for SharePoint, also featuring our partners at Summit 7 Systems. Hope to see you there!

    Five Pillars of SharePoint Governance – Security Webcast

    North America – | 15th February, 2012 @ 11:30 a.m. ET| 8:30 a.m. PT

    UK, Ireland, Germany, Switzerland, Austria, Norway, Sweden, Denmark - | 16th February, 2012 @ 12.30 p.m. BST |1.30 p.m. CEST| 7.30a.m. ET |

  • vWorkspace - Blog

    The road to vWorkspace 7.5

    vWorkspace 7.5 is here!

    As you may have noticed, we just released vWorkspace 7.5 (so yeah, we actually have the product available when we announce it   ). This is by far our most comprehensive and biggest release ever. We really think this release of vWorkspace allows customers to change the way they play the desktop virtualization game. Of course, this is just our humble opinion so make sure you see for yourself- we wouldn't have it any other way!

    The Lowest Cost, Highest Density Desktop Virtualization for both SMB and the Enterprise

    In another post we will get into the juicy details of all the great new functionality in vWorkspace 7.5 but in this post I wanted to take a second to share why we did what we did in vWorkspace 7.5. Over 14 months ago, when we finalized the feature set for vWorkspace 7.5, we decided that vWorkspace needed to be ‘The Lowest Cost, Highest Density Desktop Virtualization for both SMB and the Enterprise’ . This design goal actually turned into our ‘slogan’ but it still rings true for what we did in vWorkspace 7.5. It actually rolls up many of our goals into one sentence. Let me explain;

    Lowest Cost

    Lowest cost refers to our goal to make the benefits of desktop virtualization available to anyone with cutting edge technologies but without requiring great (financial) investments for the desktop virtualization product itself, the hypervisor, administrative resources required to support the deployment and the hardware required to host a successful deployment (reducing desktop virtualization CapEx). vWorkspace 7.5 hosts a slew of new technologies and features that make affordable desktop virtualization a reality.

    Highest Density

    One of our goals is to make sure that vWorkspace allows customers get highest possible number of virtual desktops (VDI or RDSH) hosted on a given server when compared to competing products. Not only do we tightly integrate with memory management technologies of the best hypervisor for desktop virtualization but vWorkspace 7.5 also slashes the cost of storage in desktop virtualization, unlike any other desktop virtualization product in the market today. Combine that with unique abilities to make the most of your hardware by providing advanced load balancing schemes and you will see why vWorkspace 7.5 indeed will provide the highest density (and this naturally also reduces cost - desktop virtualization CapEx).

    Desktop Virtualization

    Funnily enough desktop virtualization was also a goal. Let me explain. When you look at the market today you will see that many vendors now believe in the ‘blended’ delivery model (where we always have – since 2005) but that is mostly a theoretical exercise for other vendors. Even though we have always had the lead in offering a truly blended delivery model for hosted virtual desktops, in vWorkspace 7.5 we wanted to take it even further to allow our customer to get the most from desktop virtualization and I am happy to say we succeeded (and this actually also reduces desktop virtualization CapEx).

    Both SMB and the Enterprise

    Finally, we had a very specific goal in mind when we referred to both the SMB and the Enterprise. We know that desktop virtualization has a place in organizations of any size but the success criteria can differ between the two. Very little vendors can handle both sides of the spectrum and even when they do offer a solution it often consists of two completely separate products. We, at Quest, think this is not the right way to serve our customers. Not only because it is harder for our partners to learn, sell and support two completely separate products but even more so because we don't want to generalize our customers in being either SMB or enterprise. We think customers can't be labeled that easy. Some are both. Some are none. Some are in between, because a very common trend we have seen is for a desktop virtualization to start out small but to be built out to the tens of thousands seats once they see the benefits desktop virtualization offers (with vWorkspace of course   )

    Now that you understand ‘the why’ and ‘the what’ of vWorkspace 7.5, we understand that you will want to have a look for yourself. There’s nothing we'd like more! Start off with our next blog post in the series on vWorkspace 7.5 to learn about ‘the how (and wow!)’. After that, here are some things you can do to learn more:

    That’s it for now. We hope that you are as excited about vWorkspace as we are!

  • Dell TechCenter

    Dell TechCenter team visits the Americas Global Command Center

    Earlier this week the Dell TechCenter team had the opportunity to tour the Americas Global Command Center located on the Dell Round Rock campus.  The Global Command Center has rows of workstations configured with 3 monitors each in front of a massive wall of screens (think NASA mission control) providing real-time data on customer issues along with weather and news that may be impacting those customers.  From there, the GCC team can monitor and respond to all inbound issues and track the shipment and installation of replacement parts to meet the service level agreements of their ProSupport customers.  Tours of the Americas Global Command Center are avalailable for customers that are visiting the Dell Round Rock campus, while the video below provides the virtual tour.