In order to remove malware from your computer, there are times that your helper on the Malware Removal Forum may ask you to use specialized fix tools. Certain embedded files that are part of these specialized fix tools used on Dell's Malware Removal forum, may at times be detected by your anti-virus or anti-malware scanner as a "RiskTool", "Hacking tool", "Potentially unwanted tool", a virus or a "Trojan".

 

The tools have been created and tested by security experts and researchers.  If your anti-virus or anti-malware program finds them as malware, the detection is a "False Positive".   Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs.  Therefore, you may be alerted to manually or automatically remove them. The removal of these files may have unpredictable results.



Antivirus and Firewalls, should NOT be disabled as a routine before starting a fix. Your helper will ask you to disable them only if they are known to interfere with the fix. Disabling unnecessarily may result in loss of protection to the system during the fixes, may cause a reinfection or make things worse.

 

Thus, in order to avoid problems, it is very important that you temporarily disable your anti-virus and/or anti-malware programs only when instructed to do so by one of the Dell Community volunteer analysts.

 

The procedure to disable resident protection differs for different programs. The following information will assist you in disabling common anti-virus and anti-malware programs.

* When your system has been confirmed by your helper as being clean, it is important that you re-enable your security programs to avoid re-infection.

 

How to Disable Anti-Virus Programs:

 

AVAST

Please navigate to the system tray on the lower right corner of your desktop.

Right click on the avast! icon in system tray > choose Stop On-Access Protection

 

AVG

AVG 8.5
Please open the AVG 8.5 Control Center, by right clicking on the AVG icon on task bar.

    Click on Open AVG Interface.
    Double click on Resident Shield
    Deselect the option to "Enable Resident Shield."
    Save changes, and exit the application.
    To re-enable AVG 8.5, please select "Enable Resident Shield" again.
    
AVG 9.0
Please refer to the instructions provided in AVG FAQ 2429: How to temporarily disable AVG Free Edition 9.0.: http://free.avg.com/ww-en/faq.num-2429


AVG 2011
Open the AVG 2011 Control Center, by right-clicking on the AVG icon on task bar.

    Click on Open AVG User Interface.
    On the Menu Bar, click on Tools, then click Advanced Settings.
    In the screen which opens, scroll down to Temporarily disable AVG protection.
    Click on it to highlight and in the right hand pane, check the box for Temporarily disable AVG protection.
    Click Apply.
    In the next screen which opens, select 15 minutes from the drop down menu, then click the Disable real time protection button and click OK.
    To re-enable, just check Enable on the main GUI interface. You may also need to click Fix (enable becomes Fix if all components do not start).


 AVIRA ANTIVIR

Please navigate to the system tray on the lower right corner of your desktop and look for an open white umbrella on red background.

    * Right click the icon> Untick the option AntiVir Guard Enable.

    * If successful, you will see a closed, white umbrella on a red background.

 

BITDEFENDER
1.  Move mouse arrow to the Bitdefender icon in the bottom right of the desktop. (The little pictures in the lower right corner. When the arrow is placed on the little picture, a caption appears that tells what it is.)
2.  Double click the icon for BD.
3.  When the BD window appears, move mouse arrow to the left side and click Virus Shield.
4.  Move mouse arrow to the black check by Virus Shield is enabled and click.
5.  The black works will change to red, Virus Shield is disabled.
6.  Move mouse arrow to the top right corner and click the down arrows.
7.  BD is now inactive.
8.   To enable BD, do the same steps except click to enable.

 

 ESET NOD32 ANTIVIRUS

Please navigate to the system tray on the bottom right corner of your desktop near your clock .

     * Click on the NOD32 blue and white icon > Click on Quit button.

    * You will see a popup that will show that protection will now be disabled. Click on "Yes" to disable the Antivirus Guard.

 

F-SECURE ANTIVIRUS

Please navigate to the system tray near your clock on the lower right corner of your desktop and look for F-Secure's blue icon.

     * Right click it > Select Unload.

    * The F-Secure icon should now be changed to a red circle with a white strike-through on a blue background.

 

 KASPERSKY ANTIVIRUS

Please navigate to the system tray on the bottom right of your desktop  (near the clock) and look for the Kaspersky icon.

     * Right click it  to select Pause Protection.

    * Click on "By User Request"

    * A popup will show that protection is now disabled as the icon changes.

 

MCAFEE ANTIVIRUS

  • Please open McAfee Security Centre
  • Under Common Tasks click on Home
  • Click Computer Files
  • Click Configure
  • Make sure the following are disabled by ticking the "Off" button.
Virus protection
Spyware protection
System Guards Protection
Script Scanning Protection (you may have to scroll down to see it)
  • Next, select never for "When to re-enable real time scanning"
  • and click OK.

Further info on disabling and re-enabling McAfee: http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&externalID=222820

 

Microsoft Security Essentials

    * Right click on the system tray icon, and select "Open"
    * Click on the "Settings" tab
    * On the left side of the screen, click on "Real-time protection"
    * Uncheck "Turn on Real-time protection"
    * Click on "Save Changes"

 

NORTON ANTIVIRUS

Please go to the system tray on the lower right of your desktop and look for the yellow NAV icon.

     * Right-click on that -> cSelect "Disable Auto-Protect."

    * Select a duration of 5 or more hours (By doing this, we can be sure there will be no interference with the cleaning of your system.)

    * Click "OK."

    * A pop-up will alert you that protection will be disabled, by showing a red circle with a white "x" over the NAV icon.

 

SYMANTEC ENDPOINT PROTECTION

Right-click on the icon in the Taskbar notification area > Select "Disable Symantec EndPoint Protection" so that it is highlighted.