to remove malware from your computer, there are times that your helper on the
Malware Removal Forum may ask you to use specialized fix tools. Certain embedded files
that are part of these specialized fix tools used on Dell's Malware Removal
forum, may at times be detected by your anti-virus or anti-malware scanner as a
"RiskTool", "Hacking tool", "Potentially unwanted
tool", a virus or a "Trojan".
have been created and tested by security experts and researchers. If your
anti-virus or anti-malware program finds them as malware, the detection is a
"False Positive". Anti-virus scanners cannot
distinguish between "good" and "malicious" use of such
programs. Therefore, you may be alerted to manually or automatically remove them. The removal
of these files may have unpredictable results.
Antivirus and Firewalls, should NOT be disabled as a routine before starting a fix. Your helper will ask you to disable them only if they are known to interfere with the fix. Disabling unnecessarily may result in loss of protection to the system during the fixes, may cause a reinfection or make things worse.
order to avoid problems, it is very important that you temporarily disable your
anti-virus and/or anti-malware programs only when instructed to do so by one of
the Dell Community volunteer analysts.
procedure to disable resident protection differs for different programs. The
following information will assist you in disabling common anti-virus and
your system has been confirmed by your helper as being clean, it is
important that you re-enable your security programs to avoid re-infection.
Disable Anti-Virus Programs:
navigate to the system tray on the lower right corner of your desktop.
click on the avast! icon in system tray > choose Stop On-Access Protection
AVG 8.5Please open the AVG 8.5 Control Center, by right clicking on the AVG icon on task bar. Click on Open AVG Interface. Double click on Resident Shield Deselect the option to "Enable Resident Shield." Save changes, and exit the application. To re-enable AVG 8.5, please select "Enable Resident Shield" again. AVG 9.0Please refer to the instructions provided in AVG FAQ 2429: How to temporarily disable AVG Free Edition 9.0.: http://free.avg.com/ww-en/faq.num-2429AVG 2011Open the AVG 2011 Control Center, by right-clicking on the AVG icon on task bar. Click on Open AVG User Interface. On the Menu Bar, click on Tools, then click Advanced Settings. In the screen which opens, scroll down to Temporarily disable AVG protection. Click on it to highlight and in the right hand pane, check the box for Temporarily disable AVG protection. Click Apply. In the next screen which opens, select 15 minutes from the drop down menu, then click the Disable real time protection button and click OK. To re-enable, just check Enable on the main GUI interface. You may also need to click Fix (enable becomes Fix if all components do not start).
navigate to the system tray on the lower right corner of your desktop and look
for an open white umbrella on red background.
* Right click the icon> Untick the
option AntiVir Guard Enable.
* If successful, you will see a closed,
white umbrella on a red background.
BITDEFENDER1. Move mouse arrow to the Bitdefender icon in the bottom right of the desktop. (The little pictures in the lower right corner. When the arrow is placed on the little picture, a caption appears that tells what it is.)2. Double click the icon for BD.3. When the BD window appears, move mouse arrow to the left side and click Virus Shield.4. Move mouse arrow to the black check by Virus Shield is enabled and click.5. The black works will change to red, Virus Shield is disabled.6. Move mouse arrow to the top right corner and click the down arrows.7. BD is now inactive.8. To enable BD, do the same steps except click to enable.
navigate to the system tray on the bottom right corner of your desktop near
your clock .
* Click on the NOD32 blue and white icon
> Click on Quit button.
* You will see a popup that will show that
protection will now be disabled. Click on "Yes" to disable the
navigate to the system tray near your clock on the lower right corner of your
desktop and look for F-Secure's blue icon.
* Right click it > Select Unload.
* The F-Secure icon should now be changed
to a red circle with a white strike-through on a blue background.
navigate to the system tray on the bottom right of your desktop (near the clock) and look for the Kaspersky
* Right click it to select Pause Protection.
* Click on "By User Request"
* A popup will show that protection is now
disabled as the icon changes.
Further info on disabling and re-enabling McAfee: http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&externalID=222820
Microsoft Security Essentials * Right click on the system tray icon, and select "Open" * Click on the "Settings" tab * On the left side of the screen, click on "Real-time protection" * Uncheck "Turn on Real-time protection" * Click on "Save Changes"
to the system tray on the lower right of your desktop and look for the yellow
* Right-click on that -> cSelect
* Select a duration of 5 or more hours (By
doing this, we can be sure there will be no interference with the cleaning of
* Click "OK."
* A pop-up will alert you that protection
will be disabled, by showing a red circle with a white "x" over the
on the icon in the Taskbar notification area > Select "Disable Symantec
EndPoint Protection" so that it is highlighted.