TNS on behalf of Dell Inc.

Virus & Spyware

Virus & Spyware
Perspectives on PC security, including antivirus, anti-spyware and firewall solutions.

TNS on behalf of Dell Inc.

  • Hello!Just got this from you guys but i never ordered anything yet..Could that be an error?I don't see any transaction on my credit card either.Any ideas where that might come from?Thanks a lot in advance!!

    Dear Valued Customer,

    Thank you for your recent purchase with Dell on 06/07/2012. Dell is committed to delivering the best Customer Experience to its customers. Valuable feedback regarding your Dell purchase experience will help us improve our internal processes and provide better service to you.

    To complete the survey, please click on the web address below by 29/07/2012. If that does not work, copy and paste the entire web address into the address field of your browser.

  • If you have not made an order/purchase as indicated on 6/7, it would appear this is a scam / phishing-attempt to get information from you.

    I will try to call this thread to the attention of  a Dell liaison (Dell-Robert P) who will be able to investigate the matter for you.

    Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

    Windows 7 Pro SP1 (64-bit), avast! v8 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, EMET+MBAE, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [set to BLOCK]; KeyScrambler for IE), CryptoPrevent, Secunia PSI.

    [I believe computer-users who sandbox (Sandboxie) are acting prudently.]

  • Thank you very much for taking the time and action to help me =)

  • Until you hear from him, do NOT give any information to the survey... don't even try to connect to the link you were given.   Do not post any private information in these public forums.   When Robert gets in touch here, he may have you contact him privately.

    Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

    Windows 7 Pro SP1 (64-bit), avast! v8 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, EMET+MBAE, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [set to BLOCK]; KeyScrambler for IE), CryptoPrevent, Secunia PSI.

    [I believe computer-users who sandbox (Sandboxie) are acting prudently.]

  • I received one of these yesterday with the same wording and more.  Mine appears to be legit with a case # and ST #..


     

    Microsoft MVP - Consumer Security
    Social Media and Community Professional
    SpywareHammer

    I am not a Microsoft or a Dell employee. I am a volunteer.

     

  • BB,

    did you actually place an order as indicated?

    Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

    Windows 7 Pro SP1 (64-bit), avast! v8 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, EMET+MBAE, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [set to BLOCK]; KeyScrambler for IE), CryptoPrevent, Secunia PSI.

    [I believe computer-users who sandbox (Sandboxie) are acting prudently.]

  • ky331
    did you actually place an order as indicated?

    Yes, I had a malfunctioning part replaced about a week ago.


     

    Microsoft MVP - Consumer Security
    Social Media and Community Professional
    SpywareHammer

    I am not a Microsoft or a Dell employee. I am a volunteer.

     

  • Yes that is what i find suspicious about that message,there is no number or anything.I don't have any order on my account as well..

  • poelabwa

    Unfortunately, since it's now late Friday Saturday, I would not expect a reply here from Robert-P until Monday.   Please be patient.   Your situation --- NOT having placed an order --- is clearly different from Bugbatter's, who DID have a recent order.

    Free Internet Security - WOT Web of Trust       Use OpenDNS       MalwareBytes Anti-Malware

    Windows 7 Pro SP1 (64-bit), avast! v8 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, EMET+MBAE, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [set to BLOCK]; KeyScrambler for IE), CryptoPrevent, Secunia PSI.

    [I believe computer-users who sandbox (Sandboxie) are acting prudently.]

  • poelabwa,

    I'm curious. Did the link you were asked to click on include this: http://rap2.tns-online.com/  with letters and numbers at the end of it?


     

    Microsoft MVP - Consumer Security
    Social Media and Community Professional
    SpywareHammer

    I am not a Microsoft or a Dell employee. I am a volunteer.

     

  • Yes it does... And it does take me to a survey(i tried it on a public computer that block access to suspicious sites).Maybe their servers had a problem and i am not alone in this situation =/

  • That is the link that I was given, so yours may be legitimate as well. However, you should still wait for Robert to check this out because your message did not include order # info.  I have not replied yet - even though I received a reminder to do so.

    In addition, after my order, I received a follow-up phone call to see if I my issue had been resolved.


     

    Microsoft MVP - Consumer Security
    Social Media and Community Professional
    SpywareHammer

    I am not a Microsoft or a Dell employee. I am a volunteer.

     

  • When did you get your first survey e-mail?After how much time the reminder came?I did get any reminder so far so that could point at an error.Having no numer make it suspicious as well =/Thanks!

  • My first message was received on July 18-19 (depending on time zones). The reminder was yesterday.


     

    Microsoft MVP - Consumer Security
    Social Media and Community Professional
    SpywareHammer

    I am not a Microsoft or a Dell employee. I am a volunteer.

     

  • There is a lot of spam going around, I get a lot asking me to log into my bank and other banks. I just don't bother with them, and delete them.

          

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