WASHINGTON (AP) — For computer users, a few mouse clicks could mean the difference between staying online and losing Internet connections this summer.
Unknown to most of them, their problem began when international hackers ran an online advertising scam to take control of infected computers around the world. In a highly unusual response, the FBI set up a safety net months ago using government computers to prevent Internet disruptions for those infected users. But that system is to be shut down.
The FBI is encouraging users to visit a website run by its security partner, http://www.dcwg.org , that will inform them whether they're infected and explain how to fix the problem. After July 9, infected users won't be able to connect to the Internet.
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If your computer is infected, since one-on-one Malware Analysis/Removal is no longer done at the Dell Forums.
Please follow the directions at http://spywarehammer.com/simplemachinesforum/index.php?topic=12262.0 to register and post the requested logs at spywarehammer.com ; there are expert helpers there who can "walk you through" procedures to analyze your system, and clean-up the infection. All help provided there is FREE. If you decide to go for help there, please wait for a response, and do NOT attempt to run any other scans/removers on your own --- do exactly what they instruct you to do, no more, no less.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
In a related article, PCMagazine's Fahmida Y. Rashid explained how to go about identifying and removing the malware from your computer over a month ago. http://www.pcmag.com/article2/0,2817,2401227,00.asp
Anyone who thinks he may be infected should get the problem diagnosed and cleaned as suggested in Rick's post above. Beware that if using a search engine for information on this, there may be some untrustworthy sites offering help. How can you tell if a site has a bad reputation? Web Of Trust , uses colored alerts to warn you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for over 21 million websites, helping you avoid the dangerous sites:
Microsoft MVP - Consumer SecuritySocial Media and Community ProfessionalSpywareHammer
I am not a Microsoft or a Dell employee. I am a volunteer.
Dell Forum Member since 2,000
(Mostly) Free Security Software- A Primer
Windows 7 Home Premium (64- Bit), Panda Cloud AV Free, OpenDNS, SpywareBlaster, MVPS Hosts file, WinPatrol PLUS, IE11, HitmanPro (on-demand 2nd opinion AV scanner),HitmanPro.Alert. Windows software firewall, MBAM Premium, CryptoPrevent, Zemana Antilogger Free, Secunia PSI, WOT, Sandboxie, CCleaner Free, Emsisoft Anti-Malware Free.(yeah, it's probably overkill).