Laptop Won't shut down, or respond to control alt delete.

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Laptop Won't shut down, or respond to control alt delete.

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My laptop is a few years old and has been working fine.  Its an inspirion 1545.  The other day i realized the toolbar at the top of my desktop was good (dell dock).  When i went to download it back, the loading screen froze.  When i tried to use control alt delete to get the loading screen to stop, there is no response from the computer.  When i go to shut down the computer, there is no response either.   My anti virus says theres no virus and dell support says the pc is working fine, but i don't know what to do! Please help me!!

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  • Hello es26,

    I have found a big discussion about Dell Dock on this link. I hope it will help, because I'm not familiar with Dell Dock.  Maybe, somebody will respond who is more knowledgeable about Dell Dock.

    en.community.dell.com/.../19458826.aspx

    Window 7 64-bit, KIS 2013, MBAM, Superantispyware, WinPatrol, Secunia, CCleaner, Safe Run, & SpywareBlaster. Firefox with WOTBig Smile