I wonder if someone can help me as I'm at my wits end!
I have a
Dell Inspiron 1520 with Windows Vista. I recently ended up with a load
of malware and viruses and was only able to remove some of them. I'm
still having computer problems so I've backed up everything and want to
restore to factory condition.
I've followed the instructions for
doing this (F8 -> 'Repair My Computer') but after selecting Repair My
Computer I'm taken to a login screen with one user option - 'Other
User' and whatever I type in for User Name and Password, it says is
I just want to reset everything back to factory condition but I can't get past this!
I'm hoping someone out there will know what to do as I'm completely stuck.
Any help will be greatly appreciated.
also posting this in the Laptop and Software &
Operating Systems forums as I'm not sure exactly what category this
problem comes under.
You will need to reformat/reinstall. Rather than my repeating the instructions, please read the reply here: http://en.community.dell.com/support-forums/software-os/f/3524/t/19350498.aspx
Once your computer is up and running well, please make sure you have installed good security. If you have questions about that, we will be glad to help.
Windows Insider MVP
Microsoft MVP - Consumer Security 2006-2016Social Media and Community ProfessionalSpywareHammer
I am not a Microsoft or a Dell employee. I am a volunteer.
Thanks very much for you help.
You're welcome. Good luck and let us know if you need anything else.
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