System halted! Must power down.........Help Please

Virus & Spyware

Virus & Spyware
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System halted! Must power down.........Help Please

  • Tonight we realized that our desktop PC was powered off. When we started it, instead of the pretty blue screen where you enter your password, this is what we see on a black background and white letters
     
    Type the password and ...
    --press <enter> to leave password security enabled.
    --press <ctrl><enter> to disable password security.
    Enter password:
     
    When I enter our password, it says
    incorrect password
    Number of unsuccessful password attempts: 3
     
    System halted! Must power down.
     
    First of all could we have a virus
     
    Any help will be greatly appreciated 
  • Yes you could have some Malware...
    Let's check:

    Please post a log on the HijackThis Forum where someone can review it and help you.
    HJT Forum

    Click HERE to download a self-extractable version of HijackThis.
      Double click on hijackthis.exe to extract hijackthis to folder c:\hijackthis.
    • It will extract it to that folder and open the folder for you.
    • It will also create a shortcut on your desktop to HijackThis.

    • It will scan and the log should open in notepad.Click on "Edit > Select
    • All" then click on "Edit > Copy" to copy the entire contents of the
    • log.
    Do not have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

    thanks,
    ZB1

     

    Dell Forum Member Since 2004 but not an employee of Dell

    If this answers your question, click
      Yes  

  • ...or, is it possible someone with access to your PC set a password in the BIOS? If so, ask them for the password and not to do it again :) .
     
    If its a Dell, you could call tech support.
     
  • Two comments.  1 - I think CCruscher is correct, it may very well be a BIOS password problem.  2 - If the user can not logon how can he/she run HijackThis, think about it.  If it is a BIOS password problem, most Dells have a way to clearing them by setting/resetting a jumper on the motherboard.  You can view the user manual on line and follow the instructions.   

  • Type in the password and... -- press <ENTER> to leave password security enabled. -- press <CTRL><ENTER> to disable password security. Enter password:

    If the Password Status option is set to Locked, the following prompt appears:

    Type the password and press <Enter>.

    The above was cut directly from the PE 1600SC maunal when discussing the system password.  A system password is one contained in the BIOS, not the one on the "Logon Screen"

    Note the blue text is exactly the same as the original posters text!

    Message Edited by msgale on 11-11-200601:37 PM

  •  

    EDIT:

    Sorry  basically repeated what msgale said.

    thanks
    zb1

    Message Edited by zbestwun2001 on 11-11-200611:06 AM

     

    Dell Forum Member Since 2004 but not an employee of Dell

    If this answers your question, click
      Yes  

  • Thanks so much for everyone's help.  I still had my owner's manual and we were able to reset the passwords. Thanks again
  • Were you able to get to the jumper?

     

    Dell Forum Member Since 2004 but not an employee of Dell

    If this answers your question, click
      Yes  

  • yes we followed the directions in the owner's manual to reset the password........Thanks again