you must create a separate folder and place it there.... people commonly use C:\HJT. Note: Please do *NOT* use a TEMP (temporary) folder, *NOR* your DESKTOP, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use your DESKTOP.
The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer. If for any reason, you're unable to UNzip it, you can download the already-unzipped .EXE file from http://downloads.malwareremoval.com/HijackThis.exe )
After Unzipping, double click on HiJackThis.EXE
Click on Do a System Scan and Save a LogFile
This will automatically open NotePad
Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy
Then go to the new forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:
Be sure to include a detailed description of any problems/errors/warnings you are encountering.
Hopefully, one of the HJT experts will get to it as quickly as possible.
Windows 7 Pro SP1 (64-bit), avast! v17 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, MBAE Premium, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [IE set to WARN, FF set to BLOCK]), CryptoPrevent, Secunia PSI.
[I believe computer-users who sandbox (Sandboxie) are acting prudently.]
you have clearly spyware on your computer
you need to download these 2 programs:(download both of themand both are free)
All,WebCyberCoach is the software that Dell Support 3.x uses to control your mouse and show you how to fix issues it discovers. Go here to dwonload/reinstall Dell Support 3.1.
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