blue screen problem continued

Virus & Spyware

Virus & Spyware
Perspectives on PC security, including antivirus, anti-spyware and firewall solutions.

blue screen problem continued

  • I keep getting a blue screen that pops up and says that I have hardware or software that is not installed properly.  I've removed all the possible programs and I've run my antivirus software, but the problem is still occuring.  I don't know what else to do.  Any advice would be much appreciated.
     
    Thanks!
  • I am having this same problem started yesterday Saturday the 21st of Oct.

    I keep everything updated and almost never turn off my firewall.  I also noticed that my norton has now been corrupted, well that is it wont run any checks anymore.

     

    any help please this is cutting into my gaming....

  • For any BLUE SCREEN STOP errors, we will need to know the exact contents of the message that appears to even know where to start searching for the problem.
  • My blue screen gives me this error message:  STOP: c0000221{Bad Image checksum}

    The image wininet.dll possibly corrupt.  Header checksum doesn't match computed checksum

    I can't even boot in Safe Mode.  When I did a diagnostic, I got the following error:

    DST Short Status Test

    Fail

    Code 1000-0142

    Unit 4: Drive Self Test failed.  Status byte = 79

    Can anyone help me with this problem or at least tell me how I can boot from my dvd drive?

    Thanks.
    John
  • To repair this problem, you will need to to use the recovery console. You can get to this by starting your computer using the Windows XP installation Disc. Follow the steps at the link below. After you get to a prompt, type the following
     
    COPY \WINDOWS\SYSTEM32\DLLCACHE\WININET.DLL \WINDOWS\SYSTEM32\WININET.DLL
     
    Then type Exit and see if your computer starts up.
     
  • My blue screen says:

    IRQL_NOT_LESS_OR_EQUAL

    Check to make sure any new hardware or software is properly installed.  If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

    My computer is updated, and I've already uninstalled all of the possible programs.  Any further advice would be much appreciated.

    Thanks!

  • IRQL_NOT_LESS_OR_EQUAL

    This error generally means hardware or driver failure. Are you able to start your computer in safe mode?

  • That is what the error report said, but it could not determine the specific driver.  I can start my computer in safe mode. 
  • There is more information under IRQL_NOT_LESS_OR_EQUAL.

    I would need to see that info.

    Example:
    Technical information:

    *** STOP: 0x000000D1 (ox20000001, 0x00000002, 0x00000001, 0xF6EA8BBF)


    *** USBPORT.SYS - Address F6EA8BBF base at F6E8F000, DateStamp 3f04cf17

    Beginning dump of physical memory

     

  • That info is:
     
    Technical Information:
     
    *** STOP 0x0000000A  (0x00000000, 0x00000002, 0x00000001, 0x804F9982)
     
    Beginning dump of physical memory
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance.
     
    Thanks!
  • Instead of Safe Mode, can you start the computer using "Last Known Good configuration"?
     
    If not, in Safe mode, can you do a file search for all files ending in .dmp (*.dmp)?
    What size is the file with the most recent date?
  • I'm not sure how to start my computer using the last know good configuration, but I will do the file search in safe mode.
  • When you have the option to start the computer in Safe mode, one of the options will be Last Know Good Configuration. Choose that option.
     
  • I ran the search in safe mode.  Here are my results:

    user.dmp  24KB  C:\Documents and Settings\All Users

    All of the following were found in C:\WINDOWS\Minidump and were 88KB

    Mini091305-01.dmp, Mini091305-02.dmp, Mini092105-01.dmp, Mini092405-01.dmp, Mini092705-01.dmp, Mini092805-01.dmp, Mini092905-01.dmp, Mini100405-01.dmp, Mini100505-01.dmp, Mini101105-01.dmp, Mini101305-01.dmp, Mini101705-01.dmp, Mini101805-01.dmp, Mini101905-01.dmp, Mini102005-01.dmp, Mini102105-01.dmp

    The most recent of these files was Mini102105-01.dmp.  It was on 10/21/05 at 8:45 am.  All of these occured on various dates and times ranging from 8/28/05 to 10/21/05.  If you need specific dates and times for each, please let me know.

    Thanks again!

  • Have you tried the last known good configuration yet?
     
    Please start your computer using Safe mode + networking and email me the newest minidump file.
    secured2k {a t} gmail.com