I was trying to download an anti-virus program & i get the message "no internet connection detected" but I am able to connect to the internet thru Internet Explorer. I went to McAfee and they couldn't get me around this error...even starting in safe mode and trying to do it themselves by using the PC Share (???) program where they log onto my machine. Malwarebytes also will not download. Is this a virus or is there some firewall setting or some IE setting which won't allow me to get to these sites? Also...trtied setting up Outlook express account & after entering all settings...the process gets stuck trying to connect to incoming (or outgoing) server. Sounds like some issue at the "Dell" level. I don't know tho. Any ideas?
Since you can connect to the internet with IE, but cannot download security programs (Anti-virus, Malwarebytes), it's likely that you have some malware on your system that's blocking access to programs that may attempt to remove it.
Unfortunately, one-on-one malware analysis/removal is no longer done at the Dell Forums.
Please follow the directions at http://spywarehammer.com/simplemachinesforum/index.php?topic=12262.0 to register and [if possible] post the requested logs at spywarehammer.com ; there are expert helpers there who can "walk you through" procedures to analyze your system, and clean-up the infection (if one is still present). All help provided there is FREE. If you decide to go for help there, please wait for a response, and do NOT attempt to run any other scans/removers on your own --- do exactly what they instruct you to do, no more, no less.
Windows 7 Pro SP1 (64-bit), avast! v17 Free, MBAM Pro, Windows Firewall, OpenDNS Family Shield, SpywareBlaster, MVPS HOSTS file, MBAE Premium, MCShield, WinPatrol PLUS, SAS (on-demand scanner), Zemana AntiLogger Free, IE11 & Firefox (both using WOT [IE set to WARN, FF set to BLOCK]), uBlock Origin, CryptoPrevent, Secunia PSI.
[I believe computer-users who sandbox (Sandboxie) are acting prudently.]
MCGeek I went to McAfee and they couldn't get me around this error...even starting in safe mode and trying to do it themselves by using the PC Share (???) program where they log onto my machine.
Windows Insider MVP 2016 -
Microsoft MVP - Consumer Security 2006-2016Social Media and Community ProfessionalSpywareHammer
I am not a Microsoft or a Dell employee. I am a volunteer.
Thanks for the response. I was downloading the new file as the old ones' license had expired.
MCGeek I was downloading the new file as the old ones' license had expired.