I'm glad you were able to find help.
Microsoft MVP - Consumer SecuritySocial Media and Community ProfessionalSpywareHammer
I am not a Microsoft or a Dell employee. I am a volunteer.
Try putting this ip address in your address bar and see if you can access Google.
If you cannot, try downloading Malwarebytes Anti-Malware update it and do a quick scan. If it finds anything, please post the log back here.
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
You have Tried many of the Troubleshooting steps. Could you please uninstall Mcafee completely using this tool
Once you are done please revert back
Certified Dell community Professional
The IP Address you have given open google.com !!
I have a paid version of McAfee, for three years from DELL. If i uninstall it , i don't have a CD to re-install back again. I will have to talk to DELL representative before, i uninstall it. Will get back to you again. Thank you
Did you run Malwarebytes?
I did run the Malwarebytes you have recommended. The report is pasted below. Thankyou
Malwarebytes Anti-Malware (Trial) 220.127.116.110
Database version: v2012.04.25.10
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
sundar :: SUNDAR-PC [administrator]
4/25/2012 9:42:08 PM
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 206350
Time elapsed: 3 minute(s), 43 second(s)
Memory Processes Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> 5560 -> Delete on reboot.
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
Registry Values Detected: 0
Registry Data Items Detected: 0
Folders Detected: 0
Files Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.
I see there was a trojan and I am going to move this thread to the Virus & Spyware Forum. I feel there is something that is redirecting you so you cannot go to Google.com.
Hi thank you for your support. At least i can see whats going on now with the google.com. Trojan it is !!
Welcome to the Virus & Spyware Forum.
Sundar786 I have a paid version of McAfee, for three years from DELL. If i uninstall it , i don't have a CD to re-install back again. I will have to talk to DELL representative before, i uninstall it. Will get back to you again. Thank you
You will need to run more specialized tools. Diagnostic and rootkit scans need to be run to make sure that system is disinfected. Unfortunately, Dell Community no longer provides one-on-one malware removal.
My suggestion is to post in the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. Please use your same username as you have here and include a link to this topic in your post. If you do that I can let staff know to help you as soon as possible. Help is free, but you will need to register there and follow the posting instructions.
Did you re-run MalWare Bytes to see if the Trojan was actually gone. The only trojan I ever had was NOT removed by MalWare Bytes until I ran the Scan in SAFE mode.
XPS M1530, Windows 8.1.1 Pro 32-bitInspiron E1705, Windows 8.1.1 Pro 32-bitDimension 9100, Windows 8.1.1 Pro 32 bitInspiron 660, Windows 8.1.1 Home - 64 bitCompaq DX 4370G, Windows 8.1.1 Home - 64 bitAsus T100 Tablet, Windows 8.1.1 Home - 32 bit
Thanks for your suggestion, Kirk, but time is of the essence in handling these. There is more on that system than MBAM is seeing.
Sundar786, please do not waste time running MBAM again. Please get help from someone who is familiar with that particular infection and the procedure to fix it. The last one of these that I handled had a Master Boot Record infection.
I did run malware bytes in safe mode. But, it is still the same, every time i run Malware bytes it says, you have two threats, Trojan svchost.exe .
Thank you for your help.
Thank you for the suggestions, i shall resister in Spywarehammer forum.
Hi ....Sorry...for Typo......it was supposed to be " Hello". Sorry, once again.
Really appreciate your suggestion and time